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v3.21.1

UNAUDITED CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) shares in Thousands, $ in Thousands | 3 Months Ended
--- | ---
Mar. 31, 2021 | Mar. 31, 2020
Revenue |  |
Total revenue | $ 313,499 | $ 265,591
Cost of revenue |  |
Total cost of revenue | 82,447 | 79,528
Gross profit | 231,052 | 186,063
Operating expenses |  |
Selling and marketing | 148,739 | 136,024
Research and development | 62,442 | 58,727
General and administrative | 18,270 | 15,630
Total operating expenses | 229,451 | 210,381
Income (loss) from operations | 1,601 | (24,318)
Foreign currency transaction (loss) | (5,098) | (5,947)
Interest income | 153 | 607
Interest expense | (1,880) | (2,306)
(Loss) on capped call transactions | (19,117) | (18,592)
Other income, net | 106 | 1,374
(Loss) before (benefit from) income taxes | (24,235) | (49,182)
(Benefit from) income taxes | (17,618) | (23,810)
Net (loss) | $ (6,617) | $ (25,372)
(Loss) per share |  |
Basic (in dollars per share) | $ (0.08) | $ (0.32)
Diluted (in dollars per share) | $ (0.08) | $ (0.32)
Weighted-average number of common shares outstanding |  |
Basic (in shares) | 81,004 | 79,808
Diluted (in shares) | 81,004 | 79,808
Software license |  |
Revenue |  |
Total revenue | $ 116,961 | $ 93,916
Cost of revenue |  |
Total cost of revenue | 650 | 684
Maintenance |  |
Revenue |  |
Total revenue | 75,561 | 73,695
Cost of revenue |  |
Total cost of revenue | 5,786 | 5,576
Pega Cloud |  |
Revenue |  |
Total revenue | 67,858 | 43,466
Cost of revenue |  |
Total cost of revenue | 22,557 | 17,533
Consulting |  |
Revenue |  |
Total revenue | 53,119 | 54,514
Cost of revenue |  |
Total cost of revenue | $ 53,454 | $ 55,735

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