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REVENUE (Tables) | 12 Months Ended
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Dec. 31, 2022
Revenue from Contract with Customer [Abstract] |
Schedule of Revenue by Geographic Area | Geographic revenue
(Dollars in thousands) | 2022 |  | 2021 |  | 2020
U.S. | $ | 763,558 |  | 57 | % |  | $ | 690,133 |  | 57 | % |  | $ | 613,844 |  | 61 | %
Other Americas | 102,980 |  | 8 | % |  | 61,339 |  | 5 | % |  | 49,441 |  | 5 | %
United Kingdom (“U.K.”) | 115,793 |  | 9 | % |  | 117,580 |  | 10 | % |  | 91,517 |  | 9 | %
Europe (excluding U.K.), Middle East, and Africa | 194,563 |  | 15 | % |  | 198,080 |  | 16 | % |  | 156,056 |  | 15 | %
Asia-Pacific | 140,951 |  | 11 | % |  | 144,521 |  | 12 | % |  | 106,659 |  | 10 | %
| $ | 1,317,845 |  | 100 | % |  | $ | 1,211,653 |  | 100 | % |  | $ | 1,017,517 |  | 100 | %
Schedule of Disaggregation of Revenue | Revenue streams
(in thousands) | 2022 |  | 2021 |  | 2020
Perpetual license | $ | 19,293 |  |  | $ | 32,172 |  |  | $ | 28,558 |
Subscription license | 366,063 |  |  | 336,248 |  |  | 266,352 |
Revenue recognized at a point in time | 385,356 |  |  | 368,420 |  |  | 294,910 |
Maintenance | 317,564 |  |  | 320,257 |  |  | 296,709 |
Pega Cloud | 384,271 |  |  | 300,966 |  |  | 208,268 |
Consulting | 230,654 |  |  | 222,010 |  |  | 217,630 |
Revenue recognized over time | 932,489 |  |  | 843,233 |  |  | 722,607 |
| $ | 1,317,845 |  |  | $ | 1,211,653 |  |  | $ | 1,017,517 |
(in thousands) | 2022 |  | 2021 |  | 2020
Pega Cloud | $ | 384,271 |  |  | $ | 300,966 |  |  | $ | 208,268 |
Maintenance | 317,564 |  |  | 320,257 |  |  | 296,709 |
Subscription services | 701,835 |  |  | 621,223 |  |  | 504,977 |
Subscription license | 366,063 |  |  | 336,248 |  |  | 266,352 |
Subscription | 1,067,898 |  |  | 957,471 |  |  | 771,329 |
Perpetual license | 19,293 |  |  | 32,172 |  |  | 28,558 |
Consulting | 230,654 |  |  | 222,010 |  |  | 217,630 |
| $ | 1,317,845 |  |  | $ | 1,211,653 |  |  | $ | 1,017,517 |
Schedule of Remaining Performance Obligations on Existing Contracts | The Company’s typical performance obligations are:
Performance obligation |  | How stand-alone selling price is typically determined |  | When performance obligation is typically satisfied |  | When payment is typically due |  | Income statement line item
Perpetual license |  | Residual approach |  | Upon transfer of control to the client, defined as when the client can use and benefit from the license (point in time) |  | Effective date of the license |  | Perpetual license
Term license |  | Residual approach |  | Upon transfer of control to the client, defined as when the client can use and benefit from the license (point in time) |  | Annually, or more frequently, over the term of the license |  | Subscription license
Maintenance |  | Consistent pricing relationship as a percentage of the related license and observable in stand-alone renewal transactions (1) |  | Ratably over the term of the maintenance (over time) |  | Annually, or more frequently, over the term of the maintenance |  | Subscription services
Pega Cloud |  | Residual approach |  | Ratably over the term of the service (over time) |  | Annually, or more frequently, over the term of the service |  | Subscription services
Consulting - time and materials |  | Observable hourly rate for time and materials-based services in similar geographies |  | Based on hours incurred to date (over time) |  | Monthly |  | Consulting
Consulting - fixed price |  | Observable hourly rate for time and materials-based services in similar geographies multiplied by estimated hours for the project |  | Based on hours incurred as a percentage of total estimated hours (over time) |  | As contract milestones are achieved |  | Consulting
(1) Technical support and software updates are considered distinct services but accounted for as a single performance obligation, as they have the same pattern of transfer to the client. Expected future revenue from existing non-cancellable contracts: As of December 31, 2022:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 242,073 |  |  | $ | 379,648 |  |  | $ | 60,668 |  |  | $ | 5,310 |  |  | $ | 32,374 |  |  | $ | 720,073 |  | 53 | %
1-2 years | 66,207 |  |  | 246,195 |  |  | 3,803 |  |  | 2,253 |  |  | 6,371 |  |  | 324,829 |  | 24 | %
2-3 years | 26,746 |  |  | 143,901 |  |  | 1,707 |  |  | — |  |  | 1,647 |  |  | 174,001 |  | 13 | %
Greater than 3 years | 15,602 |  |  | 115,944 |  |  | 5,283 |  |  | — |  |  | — |  |  | 136,829 |  | 10 | %
| $ | 350,628 |  |  | $ | 885,688 |  |  | $ | 71,461 |  |  | $ | 7,563 |  |  | $ | 40,392 |  |  | $ | 1,355,732 |  | 100 | %
As of December 31, 2021:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 234,917 |  |  | $ | 330,426 |  |  | $ | 153,467 |  |  | $ | 10,952 |  |  | $ | 41,411 |  |  | $ | 771,173 |  | 58 | %
1-2 years | 65,502 |  |  | 220,231 |  |  | 14,968 |  |  | 4,505 |  |  | 8,917 |  |  | 314,123 |  | 23 | %
2-3 years | 38,432 |  |  | 124,969 |  |  | 1,955 |  |  | 2,252 |  |  | 5,512 |  |  | 173,120 |  | 13 | %
Greater than 3 years | 28,157 |  |  | 55,937 |  |  | 1,765 |  |  | — |  |  | 619 |  |  | 86,478 |  | 6 | %
| $ | 367,008 |  |  | $ | 731,563 |  |  | $ | 172,155 |  |  | $ | 17,709 |  |  | $ | 56,459 |  |  | $ | 1,344,894 |  | 100 | %

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