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REVENUE (Tables) | 6 Months Ended
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Jun. 30, 2023
Revenue from Contract with Customer [Abstract] |
Schedule of Revenue by Geographic Location | Geographic revenue
| Three Months Ended June 30, |  | Six Months Ended June 30,
(Dollars in thousands) | 2023 |  | 2022 |  | 2023 |  | 2022
U.S. | $ | 150,385 |  | 50 | % |  | $ | 147,725 |  | 54 | % |  | $ | 334,904 |  | 54 | % |  | $ | 364,997 |  | 55 | %
Other Americas | 19,505 |  | 7 | % |  | 16,261 |  | 6 | % |  | 34,516 |  | 6 | % |  | 62,012 |  | 10 | %
United Kingdom (“U.K.”) | 28,892 |  | 10 | % |  | 28,831 |  | 11 | % |  | 71,129 |  | 11 | % |  | 59,763 |  | 9 | %
Europe (excluding U.K.), Middle East, and Africa | 54,353 |  | 18 | % |  | 45,238 |  | 16 | % |  | 105,671 |  | 17 | % |  | 94,374 |  | 15 | %
Asia-Pacific | 45,133 |  | 15 | % |  | 36,282 |  | 13 | % |  | 77,520 |  | 12 | % |  | 69,498 |  | 11 | %
| $ | 298,268 |  | 100 | % |  | $ | 274,337 |  | 100 | % |  | $ | 623,740 |  | 100 | % |  | $ | 650,644 |  | 100 | %
Schedule of Revenue Streams | Revenue streams
| Three Months Ended June 30, |  | Six Months Ended June 30,
(in thousands) | 2023 |  | 2022 |  | 2023 |  | 2022
Perpetual license | $ | 1,579 |  |  | $ | 2,266 |  |  | $ | 1,982 |  |  | $ | 9,706 |
Subscription license | 41,197 |  |  | 41,600 |  |  | 125,724 |  |  | 179,133 |
Revenue recognized at a point in time | 42,776 |  |  | 43,866 |  |  | 127,706 |  |  | 188,839 |
Maintenance | 82,042 |  |  | 78,326 |  |  | 161,672 |  |  | 158,042 |
Pega Cloud | 115,063 |  |  | 93,506 |  |  | 222,942 |  |  | 183,823 |
Consulting | 58,387 |  |  | 58,639 |  |  | 111,420 |  |  | 119,940 |
Revenue recognized over time | 255,492 |  |  | 230,471 |  |  | 496,034 |  |  | 461,805 |
Total revenue | $ | 298,268 |  |  | $ | 274,337 |  |  | $ | 623,740 |  |  | $ | 650,644 |
| Three Months Ended June 30, |  | Six Months Ended June 30,
(in thousands) | 2023 |  | 2022 |  | 2023 |  | 2022
Pega Cloud | $ | 115,063 |  |  | $ | 93,506 |  |  | $ | 222,942 |  |  | $ | 183,823 |
Maintenance | 82,042 |  |  | 78,326 |  |  | 161,672 |  |  | 158,042 |
Subscription services | 197,105 |  |  | 171,832 |  |  | 384,614 |  |  | 341,865 |
Subscription license | 41,197 |  |  | 41,600 |  |  | 125,724 |  |  | 179,133 |
Subscription | 238,302 |  |  | 213,432 |  |  | 510,338 |  |  | 520,998 |
Consulting | 58,387 |  |  | 58,639 |  |  | 111,420 |  |  | 119,940 |
Perpetual license | 1,579 |  |  | 2,266 |  |  | 1,982 |  |  | 9,706 |
| $ | 298,268 |  |  | $ | 274,337 |  |  | $ | 623,740 |  |  | $ | 650,644 |
Schedule of Revenue for Remaining Performance Obligations Expected to Be Recognized | Expected future revenue from existing non-cancellable contracts: As of June 30, 2023:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 214,579 |  |  | $ | 397,183 |  |  | $ | 35,616 |  |  | $ | 4,979 |  |  | $ | 37,355 |  |  | $ | 689,712 |  | 55 | %
1-2 years | 58,551 |  |  | 238,691 |  |  | 3,026 |  |  | 2,252 |  |  | 6,772 |  |  | 309,292 |  | 24 | %
2-3 years | 25,103 |  |  | 124,616 |  |  | 6,764 |  |  | — |  |  | 1,523 |  |  | 158,006 |  | 12 | %
Greater than 3 years | 7,592 |  |  | 101,494 |  |  | — |  |  | — |  |  | — |  |  | 109,086 |  | 9 | %
| $ | 305,825 |  |  | $ | 861,984 |  |  | $ | 45,406 |  |  | $ | 7,231 |  |  | $ | 45,650 |  |  | $ | 1,266,096 |  | 100 | %
As of June 30, 2022:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 204,974 |  |  | $ | 320,102 |  |  | $ | 46,810 |  |  | $ | 6,681 |  |  | $ | 32,159 |  |  | $ | 610,726 |  | 54 | %
1-2 years | 57,862 |  |  | 200,135 |  |  | 10,711 |  |  | 4,505 |  |  | 7,919 |  |  | 281,132 |  | 25 | %
2-3 years | 28,403 |  |  | 96,861 |  |  | 2,126 |  |  | 2,252 |  |  | 2,574 |  |  | 132,216 |  | 12 | %
Greater than 3 years | 18,447 |  |  | 81,069 |  |  | 1,680 |  |  | — |  |  | 424 |  |  | 101,620 |  | 9 | %
| $ | 309,686 |  |  | $ | 698,167 |  |  | $ | 61,327 |  |  | $ | 13,438 |  |  | $ | 43,076 |  |  | $ | 1,125,694 |  | 100 | %

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