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REVENUE (Tables) | 9 Months Ended
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Sep. 30, 2023
Revenue from Contract with Customer [Abstract] |
Schedule of Geographic Revenue | Geographic revenue
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(Dollars in thousands) | 2023 |  | 2022 |  | 2023 |  | 2022
U.S. | $ | 154,741 |  | 47 | % |  | $ | 148,200 |  | 55 | % |  | $ | 489,645 |  | 51 | % |  | $ | 513,197 |  | 56 | %
Other Americas | 23,497 |  | 7 | % |  | 18,546 |  | 7 | % |  | 58,013 |  | 6 | % |  | 80,558 |  | 9 | %
United Kingdom (“U.K.”) | 41,622 |  | 12 | % |  | 24,074 |  | 9 | % |  | 112,751 |  | 12 | % |  | 83,837 |  | 9 | %
Europe (excluding U.K.), Middle East, and Africa | 67,880 |  | 20 | % |  | 46,212 |  | 17 | % |  | 173,551 |  | 18 | % |  | 140,586 |  | 15 | %
Asia-Pacific | 46,903 |  | 14 | % |  | 33,699 |  | 12 | % |  | 124,423 |  | 13 | % |  | 103,197 |  | 11 | %
| $ | 334,643 |  | 100 | % |  | $ | 270,731 |  | 100 | % |  | $ | 958,383 |  | 100 | % |  | $ | 921,375 |  | 100 | %
Schedule of Revenue Streams | Revenue streams
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(in thousands) | 2023 |  | 2022 |  | 2023 |  | 2022
Perpetual license | $ | 2,747 |  |  | $ | 9,223 |  |  | $ | 4,729 |  |  | $ | 18,929 |
Subscription license | 74,342 |  |  | 31,112 |  |  | 200,066 |  |  | 210,245 |
Revenue recognized at a point in time | 77,089 |  |  | 40,335 |  |  | 204,795 |  |  | 229,174 |
Maintenance | 83,538 |  |  | 77,526 |  |  | 245,210 |  |  | 235,568 |
Pega Cloud | 118,040 |  |  | 97,359 |  |  | 340,982 |  |  | 281,182 |
Consulting | 55,976 |  |  | 55,511 |  |  | 167,396 |  |  | 175,451 |
Revenue recognized over time | 257,554 |  |  | 230,396 |  |  | 753,588 |  |  | 692,201 |
Total revenue | $ | 334,643 |  |  | $ | 270,731 |  |  | $ | 958,383 |  |  | $ | 921,375 |
| Three Months Ended September 30, |  | Nine Months Ended September 30,
(in thousands) | 2023 |  | 2022 |  | 2023 |  | 2022
Pega Cloud | $ | 118,040 |  |  | $ | 97,359 |  |  | $ | 340,982 |  |  | $ | 281,182 |
Maintenance | 83,538 |  |  | 77,526 |  |  | 245,210 |  |  | 235,568 |
Subscription services | 201,578 |  |  | 174,885 |  |  | 586,192 |  |  | 516,750 |
Subscription license | 74,342 |  |  | 31,112 |  |  | 200,066 |  |  | 210,245 |
Subscription | 275,920 |  |  | 205,997 |  |  | 786,258 |  |  | 726,995 |
Consulting | 55,976 |  |  | 55,511 |  |  | 167,396 |  |  | 175,451 |
Perpetual license | 2,747 |  |  | 9,223 |  |  | 4,729 |  |  | 18,929 |
| $ | 334,643 |  |  | $ | 270,731 |  |  | $ | 958,383 |  |  | $ | 921,375 |
Schedule of Remaining Performance Obligations | Expected future revenue from existing non-cancellable contracts: As of September 30, 2023:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 202,610 |  |  | $ | 391,324 |  |  | $ | 48,427 |  |  | $ | 4,567 |  |  | $ | 39,335 |  |  | $ | 686,263 |  | 54 | %
1-2 years | 58,610 |  |  | 239,787 |  |  | 4,356 |  |  | 2,696 |  |  | 3,662 |  |  | 309,111 |  | 24 | %
2-3 years | 28,585 |  |  | 121,778 |  |  | 8,518 |  |  | — |  |  | 1,100 |  |  | 159,981 |  | 13 | %
Greater than 3 years | 17,478 |  |  | 89,870 |  |  | 2,664 |  |  | — |  |  | — |  |  | 110,012 |  | 9 | %
| $ | 307,283 |  |  | $ | 842,759 |  |  | $ | 63,965 |  |  | $ | 7,263 |  |  | $ | 44,097 |  |  | $ | 1,265,367 |  | 100 | %
As of September 30, 2022:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 191,045 |  |  | $ | 328,111 |  |  | $ | 69,753 |  |  | $ | 814 |  |  | $ | 27,968 |  |  | $ | 617,691 |  | 53 | %
1-2 years | 55,141 |  |  | 213,304 |  |  | 4,113 |  |  | 4,505 |  |  | 6,699 |  |  | 283,762 |  | 25 | %
2-3 years | 24,496 |  |  | 115,416 |  |  | 1,420 |  |  | 2,252 |  |  | 1,648 |  |  | 145,232 |  | 13 | %
Greater than 3 years | 16,198 |  |  | 82,807 |  |  | 1,734 |  |  | — |  |  | 508 |  |  | 101,247 |  | 9 | %
| $ | 286,880 |  |  | $ | 739,638 |  |  | $ | 77,020 |  |  | $ | 7,571 |  |  | $ | 36,823 |  |  | $ | 1,147,932 |  | 100 | %

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