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REVENUE (Tables) | 12 Months Ended
--- | ---
Dec. 31, 2023
Revenue from Contract with Customer [Abstract] |
Schedule of Geographic Revenue | Geographic revenue
(Dollars in thousands) | 2023 |  | 2022 |  | 2021
U.S. | $ | 785,029 |  | 55 | % |  | $ | 763,558 |  | 57 | % |  | $ | 690,133 |  | 57 | %
Other Americas | 85,149 |  | 6 | % |  | 102,980 |  | 8 | % |  | 61,339 |  | 5 | %
United Kingdom (“U.K.”) | 158,014 |  | 11 | % |  | 115,793 |  | 9 | % |  | 117,580 |  | 10 | %
Europe (excluding U.K.), Middle East, and Africa | 242,303 |  | 17 | % |  | 194,563 |  | 15 | % |  | 198,080 |  | 16 | %
Asia-Pacific | 162,121 |  | 11 | % |  | 140,951 |  | 11 | % |  | 144,521 |  | 12 | %
| $ | 1,432,616 |  | 100 | % |  | $ | 1,317,845 |  | 100 | % |  | $ | 1,211,653 |  | 100 | %
Schedule of Revenue Streams | Revenue streams
(in thousands) | 2023 |  | 2022 |  | 2021
Subscription license | $ | 407,625 |  |  | $ | 366,063 |  |  | $ | 336,248 |
Perpetual license | 10,101 |  |  | 19,293 |  |  | 32,172 |
Revenue recognized at a point in time | 417,726 |  |  | 385,356 |  |  | 368,420 |
Pega Cloud | 461,328 |  |  | 384,271 |  |  | 300,966 |
Maintenance | 331,856 |  |  | 317,564 |  |  | 320,257 |
Consulting | 221,706 |  |  | 230,654 |  |  | 222,010 |
Revenue recognized over time | 1,014,890 |  |  | 932,489 |  |  | 843,233 |
| $ | 1,432,616 |  |  | $ | 1,317,845 |  |  | $ | 1,211,653 |
(in thousands) | 2023 |  | 2022 |  | 2021
Pega Cloud | $ | 461,328 |  |  | $ | 384,271 |  |  | $ | 300,966 |
Maintenance | 331,856 |  |  | 317,564 |  |  | 320,257 |
Subscription services | 793,184 |  |  | 701,835 |  |  | 621,223 |
Subscription license | 407,625 |  |  | 366,063 |  |  | 336,248 |
Subscription | 1,200,809 |  |  | 1,067,898 |  |  | 957,471 |
Consulting | 221,706 |  |  | 230,654 |  |  | 222,010 |
Perpetual license | 10,101 |  |  | 19,293 |  |  | 32,172 |
| $ | 1,432,616 |  |  | $ | 1,317,845 |  |  | $ | 1,211,653 |
Schedule of Remaining Performance Obligations | The Company’s typical performance obligations are:
Performance obligation |  | How stand-alone selling price is typically determined |  | When performance obligation is typically satisfied |  | When payment is typically due |  | Income statement line item
Perpetual license |  | Residual approach |  | Upon transfer of control to the client, defined as when the client can use and benefit from the license (point in time) |  | Effective date of the license |  | Perpetual license
Term license |  | Residual approach |  | Upon transfer of control to the client, defined as when the client can use and benefit from the license (point in time) |  | Annually, or more frequently, over the term of the license |  | Subscription license
Maintenance |  | Consistent pricing relationship as a percentage of the related license and observable in stand-alone renewal transactions (1) |  | Ratably over the term of the maintenance (over time) |  | Annually, or more frequently, over the term of the maintenance |  | Subscription services
Pega Cloud |  | Residual approach |  | Ratably over the term of the service (over time) |  | Annually, or more frequently, over the term of the service |  | Subscription services
Consulting - time and materials |  | Observable hourly rate for time and materials-based services in similar geographies |  | Based on hours incurred to date (over time) |  | Monthly |  | Consulting
Consulting - fixed price |  | Observable hourly rate for time and materials-based services in similar geographies multiplied by estimated hours for the project |  | Based on hours incurred as a percentage of total estimated hours (over time) |  | As contract milestones are achieved |  | Consulting
(1) Technical support and software updates are considered distinct services but accounted for as a single performance obligation, as they have the same pattern of transfer to the client. Expected future revenue from existing non-cancellable contracts: As of December 31, 2023:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 245,271 |  |  | $ | 446,160 |  |  | $ | 62,070 |  |  | $ | 2,284 |  |  | $ | 39,810 |  |  | $ | 795,595 |  | 54 | %
1-2 years | 67,720 |  |  | 279,474 |  |  | 9,138 |  |  | 443 |  |  | 2,020 |  |  | 358,795 |  | 25 | %
2-3 years | 37,142 |  |  | 144,453 |  |  | 9,789 |  |  | — |  |  | 2,896 |  |  | 194,280 |  | 13 | %
Greater than 3 years | 24,421 |  |  | 90,177 |  |  | 100 |  |  | — |  |  | — |  |  | 114,698 |  | 8 | %
| $ | 374,554 |  |  | $ | 960,264 |  |  | $ | 81,097 |  |  | $ | 2,727 |  |  | $ | 44,726 |  |  | $ | 1,463,368 |  | 100 | %
As of December 31, 2022:
(Dollars in thousands) | Subscription services |  | Subscription license |  | Perpetual license |  | Consulting |  | Total
Maintenance |  | Pega Cloud |  |  |  |
1 year or less | $ | 242,073 |  |  | $ | 379,648 |  |  | $ | 60,668 |  |  | $ | 5,310 |  |  | $ | 32,374 |  |  | $ | 720,073 |  | 53 | %
1-2 years | 66,207 |  |  | 246,195 |  |  | 3,803 |  |  | 2,253 |  |  | 6,371 |  |  | 324,829 |  | 24 | %
2-3 years | 26,746 |  |  | 143,901 |  |  | 1,707 |  |  | — |  |  | 1,647 |  |  | 174,001 |  | 13 | %
Greater than 3 years | 15,602 |  |  | 115,944 |  |  | 5,283 |  |  | — |  |  | — |  |  | 136,829 |  | 10 | %
| $ | 350,628 |  |  | $ | 885,688 |  |  | $ | 71,461 |  |  | $ | 7,563 |  |  | $ | 40,392 |  |  | $ | 1,355,732 |  | 100 | %

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