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SEGMENT INFORMATION | 12 Months Ended
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Dec. 31, 2024
Segment Reporting [Abstract] |
SEGMENT INFORMATION | 9. SEGMENT INFORMATION Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision-maker (“CODM”) in deciding how to allocate resources and assess performance. The Company derives substantially all of its revenue from the sale and support of one group of similar products and services – software that provides case management, business process management, and real-time decisioning solutions to improve customer engagement and operational excellence in the enterprise applications market. To assess performance, the Company’s CODM, the Chief Executive Officer, reviews financial information on a consolidated basis. Therefore, the Company determined it has one operating segment and one reportable segment. The accounting policies of the Company’s operating segment are the same as those described in "Note 2. Significant Accounting Policies". The CODM uses consolidated net income (loss) to set financial performance targets, assess performance, and make expense allocation decisions.
(in thousands) | 2024 |  | 2023 |  | 2022
Total revenue | $ | 1,497,180 |  |  | $ | 1,432,616 |  |  | $ | 1,317,845 |
Total cost of revenue | 390,665 |  |  | 378,483 |  |  | 368,635 |
Selling | 450,527 |  |  | 474,405 |  |  | 519,192 |
Marketing | 84,253 |  |  | 84,772 |  |  | 105,597 |
Research and development | 298,074 |  |  | 295,512 |  |  | 294,349 |
General and administrative | 112,848 |  |  | 96,743 |  |  | 117,734 |
Other segment items, net (1) | 18,177 |  |  | 7,261 |  |  | 74,135 |
Provision for income taxes | 43,447 |  |  | 27,632 |  |  | 183,785 |
Net income (loss) | $ | 99,189 |  |  | $ | 67,808 |  |  | $ | (345,582) |
(1) Includes Litigation settlement, net of recoveries, Restructuring, Foreign currency transaction (loss) gain, Interest income, Interest expense, (Loss) on capped call transactions, and Other income, net. Long-lived assets related to the Company’s U.S. and international operations consist of property and equipment, which are included in Other long-term assets in the Company’s consolidated balance sheet:
(in thousands) | December 31, 2024 |  | December 31, 2023
U.S. | $ | 37,405 |  |  | 89 | % |  | $ | 44,414 |  |  | 94 | %
International | 4,401 |  |  | 11 | % |  | 2,865 |  |  | 6 | %
| $ | 41,806 |  |  | 100 | % |  | $ | 47,279 |  |  | 100 | %

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/exampleRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 55 -Paragraph 48 -Publisher FASB -URI https://asc.fasb.org/1943274/2147482785/280-10-55-48 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards 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