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SEGMENT INFORMATION
 12 Months Ended
Dec. 31, 2024
Segment Reporting [Abstract]  
SEGMENT INFORMATION
9. SEGMENT INFORMATION
Operating segments are defined as components of an enterprise about which separate financial information is available that is evaluated regularly by the chief operating decision-maker (“CODM”) in deciding how to allocate resources and assess performance.
The Company derives substantially all of its revenue from the sale and support of one group of similar products and services – software that provides case management, business process management, and real-time decisioning solutions to improve customer engagement and operational excellence in the enterprise applications market. To assess performance, the Company’s CODM, the Chief Executive Officer, reviews financial information on a consolidated basis. Therefore, the Company determined it has one operating segment and one reportable segment. The accounting policies of the Company’s operating segment are the same as those described in "Note 2. Significant Accounting Policies". The CODM uses consolidated net income (loss) to set financial performance targets, assess performance, and make expense allocation decisions.
(in thousands)202420232022
Total revenue$1,497,180 $1,432,616 $1,317,845 
Total cost of revenue390,665 378,483 368,635 
Selling
450,527 474,405 519,192 
Marketing
84,253 84,772 105,597 
Research and development298,074 295,512 294,349 
General and administrative112,848 96,743 117,734 
Other segment items, net (1)
18,177 7,261 74,135 
Provision for income taxes43,447 27,632 183,785 
Net income (loss)$99,189 $67,808 $(345,582)
(1) Includes Litigation settlement, net of recoveries, Restructuring, Foreign currency transaction (loss) gain, Interest income, Interest expense, (Loss) on capped call transactions, and Other income, net.
Long-lived assets related to the Company’s U.S. and international operations consist of property and equipment, which are included in Other long-term assets in the Company’s consolidated balance sheet:
(in thousands)
December 31, 2024December 31, 2023
U.S.$37,405 89 %$44,414 94 %
International4,401 11 %2,865 6 %
$41,806 100 %$47,279 100 %