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Other Operating Income (Expenses), Net - Summary of Other Operating Income (Expenses), Net (Detail) - BRL (R$) R$ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Mar. 31, 2020 | Mar. 31, 2019 | Dec. 31, 2019 | Dec. 31, 2018 | Dec. 31, 2017
Disclosure of Other Operating Income Net [Abstract] |  |  |  |  |
Other operating income | R$ 27,666 | R$ 90,613 | R$ 208,245 | R$ 20,682 | R$ 23,764
Recovery of charges and expenses | 501 | 51,800 | 53,453 | 6,873 | 3,165
Reversal of operating provisions | 704 | 4,392 | 9,767 | 2,641 | 2,684
Revenue from incentives from Tesouro Direto and B3 | 21,672 | 8,855 | 101,615 | 9,931 | 4,226
Interest received on tax | 2,281 | 22,931 |  |  |
Other | 2,508 | 2,635 | 43,410 | 1,237 | 13,689
Other operating expenses | (41,549) | (5,437) | (54,888) | (51,971) | (31,468)
Legal proceedings and agreement with customers | (10,246) | (437) | (9,499) | (16,385) | (18,370)
Tax incentive expenses |  |  | (10,265) | (2,015) | (2,980)
Losses on write-off and disposal of assets | (59) | (3) | (7,060) | (11,064) | (1,503)
Fines and penalties | (624) | (730) | (1,191) | (7,446) | (2,755)
Associations and regulatory fees | (3,321) | (839) | (4,216) | (3,059) | (2,073)
Charity | (16,596) | (1,250) | (6,751) | (5,938) | (50)
Other | (10,703) | (2,178) | (15,906) | (6,064) | (3,737)
Total | R$ (13,883) | R$ 85,176 | R$ 153,357 | R$ (31,289) | R$ (7,704)

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