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v3.20.2

Other operating income (expenses), net (Tables) | 3 Months Ended | 12 Months Ended
--- | --- | ---
Mar. 31, 2020 | Dec. 31, 2019
Text Block [Abstract] |  |
Summary Of Other Operating Income Net |
|  | Three months period ended March 31, |
|  | 2020 |  |  | 2019 |
Other operating income |  |  | 27,666 |  |  |  | 90,613 |
Recovery of charges and expenses |  |  | 501 |  |  |  | 51,800 |
Reversal of operating provisions |  |  | 704 |  |  |  | 4,392 |
Revenue from incentives from Tesouro Direto, B3 and others |  |  | 21,672 |  |  |  | 8,855 |
Interest received on tax |  |  | 2,281 |  |  |  | 22,931 |
Other |  |  | 2,508 |  |  |  | 2,635 |
Other operating expenses |  |  | (41,549 | ) |  |  | (5,437 | )
Legal proceedings and agreement with customers |  |  | (10,246 | ) |  |  | (437 | )
Losses on write-off and disposal of assets |  |  | (59 | ) |  |  | (3 | )
Fines and penalties |  |  | (624 | ) |  |  | (730 | )
Associations and regulatory fees |  |  | (3,321 | ) |  |  | (839 | )
Charity |  |  | (16,596 | ) |  |  | (1,250 | )
Other |  |  | (10,703 | ) |  |  | (2,178 | )
Total |  |  | (13,883 | ) |  |  | 85,176 |
|  | 2019 |  |  | 2018 |  |  | 2017 |
Other operating income |  |  | 208,245 |  |  |  | 20,682 |  |  |  | 23,764 |
Recovery of charges and expenses |  |  | 53,453 |  |  |  | 6,873 |  |  |  | 3,165 |
Reversal of operating provisions |  |  | 9,767 |  |  |  | 2,641 |  |  |  | 2,684 |
Revenue from incentives from Tesouro Direto and B3 |  |  | 101,615 |  |  |  | 9,931 |  |  |  | 4,226 |
Other |  |  | 43,410 |  |  |  | 1,237 |  |  |  | 13,689 |
Other operating expenses |  |  | (54,888 | ) |  |  | (51,971 | ) |  |  | (31,468 | )
Legal proceedings and agreement with customers |  |  | (9,499 | ) |  |  | (16,385 | ) |  |  | (18,370 | )
Tax incentive expenses |  |  | (10,265 | ) |  |  | (2,015 | ) |  |  | (2,980 | )
Losses on write-off and disposal of assets |  |  | (7,060 | ) |  |  | (11,064 | ) |  |  | (1,503 | )
Fines and penalties |  |  | (1,191 | ) |  |  | (7,446 | ) |  |  | (2,755 | )
Associations and regulatory fees |  |  | (4,216 | ) |  |  | (3,059 | ) |  |  | (2,073 | )
Charity |  |  | (6,751 | ) |  |  | (5,938 | ) |  |  | (50 | )
Other |  |  | (15,906 | ) |  |  | (6,064 | ) |  |  | (3,737 | )
Total |  |  | 153,357 |  |  |  | (31,289 | ) |  |  | (7,704 | )

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