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Provisions and contingent liabilities | 3 Months Ended | 12 Months Ended
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Mar. 31, 2020 | Dec. 31, 2019
Text Block [Abstract] |  |
Provisions and contingent liabilities | 15. Provisions and contingent liabilities The Company and its subsidiaries are party to judicial and administrative litigations before various courts and government bodies, arising from the ordinary course of operations, involving tax, civil and labor matters and other issues. Periodically, Management evaluates the tax, civil and labor and risks, based on legal, economic and tax supporting data, in order to classify the risks as probable, possible or remote, in accordance with the chances of them occurring and being settled, taking into consideration, case by case, the analyses prepared by external and internal legal advisors.
|  | March 31, 2020 |  |  | December 31, 2019 |
Tax contingencies |  |  | 9,956 |  |  |  | 9,878 |
Civil contingencies |  |  | 2,412 |  |  |  | 2,673 |
Labor contingencies |  |  | 2,529 |  |  |  | 2,642 |
Total provision |  |  | 14,897 |  |  |  | 15,193 |
Judicial deposits (i) |  |  | 10,050 |  |  |  | 18,403 |
(i) | There are circumstances in which the Group is questioning the legitimacy of certain litigations or claims filed against it. As a result, either because of a judicial order or based on the strategy adopted by management, the Group might be required to secure part or the whole amount in question by means of judicial deposits, without this being characterized as the settlement of the liability. These amounts are classified as “Other assets” on the consolidated balance sheets and referred above for information.
Changes in the provision during the three months period
|  | Three months period ended March 31, |
|  | 2020 |  |  | 2019 |
As of January 1 |  |  | 15,193 |  |  |  | 17,474 |
Monetary correction |  |  | 325 |  |  |  | 336 |
Provisions accrued |  |  | 159 |  |  |  | 11 |
Provisions reversed |  |  | (546 | ) |  |  | — |
Payments |  |  | (234 | ) |  |  | (318 | )
As of March 31 |  |  | 14,897 |  |  |  | 17,503 |
Nature of claims a) Tax As of March 31, 2020, the Group has claims classified as probable risk of loss in the amount of R$ 9,956 (December 31, 2019—R$ 9,878), regarding social contributions on revenue (PIS and COFINS), questioning the exclusion of this own taxes on the calculation basis over revenues. In accordance with Brazilian laws and tax regulations, this practice is legal for VAT (ICMS) taxes, and other companies have recently obtained significant success in applying this concept for PIS and COFINS taxes. These lawsuits are supported by court deposits in its entirety. b) Civil The majority of the civil claims involve matters that are normal and specific to the business, and refer to demands for indemnity primarily due to: (i) financial losses in the stock market; (ii) portfolio management; and (iii) alleged losses generated from the liquidation of costumers assets in portfolio due to margin cause and/or negative balance. As of March 31, 2020, there were 34 civil claims for which the likelihood of loss has been classified as probable, in the amount of R$ 2,412 (December 31, 2019—R$ 2,673). An amount of R$ 100 was deposited in court as of March 31, 2020 (December 31, 2019—R$ 9,744). c) Labor Labor claims to which the Group is party primarily concern: (i) the existence (or otherwise) of a working relationship between the Group and IFAs; and (ii) severance payment of former employees. As of March 31, 2020, the Company and its subsidiaries are the defendants in approximately 10 cases involving labor matters for which the likelihood of loss has been classified as probable, in the amount of R$ 2,529 (December 31, 2019—R$ 2,642). Contingent liabilities—probability of loss classified as possible In addition to the provisions constituted, the Company and its subsidiaries have several labor, civil and tax contingencies in progress, in which they are the defendants, and the likelihood of loss, based on the opinions of the internal and external legal advisors, is considered possible, and the contingencies amount to approximately R$ 163,982 (December 31, 2019—R$ 153,951). Below is summarized these possible claims by nature:
|  | March 31, 2020 |  |  | December 31, 2019 |
Tax (i) |  |  | 69,963 |  |  |  | 69,386 |
Civil (ii) |  |  | 89,419 |  |  |  | 81,414 |
Labor |  |  | 4,600 |  |  |  | 3,151 |
Total |  |  | 163,982 |  |  |  | 153,951 |
(i) | In December 2019, the Group was notified by tax authorities for a requirement of social security contributions due to employee profit sharing payments related to the calendar year 2015, allegedly in violation of Brazilian Law 10,101/00. Currently, the case at administrative level in assessment by the Administrative Council of Tax Appeals (“CARF”), awaiting the decision on the Group’s appeal. There are other favorable CARF precedents on the subject and the Group obtained legal opinions that support the Group’s defense and current practice.
(ii) | The Group is defendant in 456 civil claims by customers and investment agents, mainly related to portfolio management, risk rating, copyrights and contract termination. The total amount represents the collective maximum value to which the Group is exposed based on the claims’ amounts monetarily restated.
| 25. Provisions and contingent liabilities The Company and its subsidiaries are party to judicial and administrative litigations before various courts and government bodies, arising from the normal course of operations, involving tax, civil and labor matters and other issues. Periodically, Management evaluates the tax, civil and labor and risks, based on legal, economic and tax supporting data, in order to classify the risks as probable, possible or remote, in accordance with the chances of them occurring and being settled, taking into consideration, case by case, the analyses prepared by external and internal legal advisors.
|  | 2019 |  |  | 2018 |
Tax contingencies |  |  | 9,878 |  |  |  | 9,392 |
Civil contingencies |  |  | 2,673 |  |  |  | 5,610 |
Labor contingencies |  |  | 2,642 |  |  |  | 2,472 |
Total provision |  |  | 15,193 |  |  |  | 17,474 |
Judicial deposits (a) |  |  | 18,403 |  |  |  | 14,850 |
(a) | There are circumstances in which the Group is questioning the legitimacy of certain litigations or claims filed against us. As a result, either because of a judicial order or based on the strategy adopted by management, the Group might be required to secure part or the whole amount in question by means of judicial deposits, without this being characterized as the settlement of the liability. These amounts are classified as “Other assets” on the consolidated balance sheets, and referred above for information.
Changes in the provision during the year
|  | 2019 |  |  | 2018 |  |  | 2017 |
Balance at January 1 |  |  | 17,474 |  |  |  | 11,843 |  |  |  | 5,334 |
Monetary correction |  |  | 2,492 |  |  |  | 1,667 |  |  |  | 2,226 |
Provision/(Reversal) |  |  | (1,601 | ) |  |  | 7,897 |  |  |  | 3,531 |
Business combination (Note 5 (ii)) |  |  | — |  |  |  | — |  |  |  | 7,921 |
Payments |  |  | (3,172 | ) |  |  | (3,933 | ) |  |  | (7,169 | )
Balance at December 31 |  |  | 15,193 |  |  |  | 17,474 |  |  |  | 11,843 |
Nature of claims a) Tax As of December 31, 2019, the Group has claims classified as probable risk of loss in the amount of R$ 9,878 (December 31, 2018—R$ 9,392), regarding social contributions on revenue (PIS and COFINS), questioning the exclusion of this own taxes on the calculation basis over revenues. In accordance with Brazilian laws and tax regulations, this practice is legal for VAT (ICMS) taxes, and other companies have recently obtained significant success in applying this concept for PIS and COFINS taxes. These lawsuits are supported by court deposits in its entirety. b) Civil The majority of the civil claims involve matters that are normal and specific to the business, and refer to demands for indemnity primarily due to: (i) financial losses in the stock market; (ii) portfolio management; and (iii) alleged losses generated from the liquidation of costumers assets in portfolio due to margin cause and/or negative balance. As of December 31, 2019, there were 29 civil claims for which the likelihood of loss has been classified as probable, in the amount of R$ 2,673 (December 31, 2018 - R$ 5,610). An amount of R$ 9,744 was deposited in court as of December 31, 2019 (December 31, 2018 – R$ 4,500). c) Labor Labor claims to which the Group is party primarily concern: (i) the existence (or otherwise) of a working relationship between the Group and IFAs; and (ii) severance payment of former employees. As of December 31, 2019, the Company and its subsidiaries are the defendants in approximately 9 cases involving labor matters for which the likelihood of loss has been rated as probable, in the amount of R$ 2,642 (December 31, 2018 - R$ 2,472). Contingent liabilities—probability of loss classified as possible In addition to the provisions constituted, the Company and its subsidiaries have several labor, civil and tax contingencies in progress, in which they are the defendants, and the likelihood of loss, based on the opinions of the internal and external legal advisors, is considered possible, and the contingencies amount to approximately R$ 153,951 (December 31, 2018 - R$ 89,323). Below is summarized these claims by nature:
|  | 2019 |  |  | 2018 |
Tax (i) |  |  | 69,386 |  |  |  | 19,971 |
Civil (ii) |  |  | 81,414 |  |  |  | 64,820 |
Labor |  |  | 3,151 |  |  |  | 4,532 |
Total |  |  | 153,951 |  |  |  | 89,323 |
(i) | In December 2019, the Group was notified by tax authorities for a requirement of social security contributions due to employee profit sharing payments related to the calendar year 2015, allegedly in violation of Brazilian Law 10,101/00. Currently, the case at administrative level in assessment by the Administrative Council of Tax Appeals (“CARF”), awaiting the decision on the Group’s appeal. There are other favorable CARF precedents on the subject and the Group obtained legal opinions that support the Group’s defense and current practice.
(ii) | The Group is defendant in 6 civil claims by customers and investment agents, mainly related to portfolio management, risk rating, copyrights and contract termination. The total amount represents the collective maximum value to which the Group is exposed based on the claims’ amounts monetarily restated.

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- Definition The entire disclosure for other provisions, contingent liabilities and contingent assets. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Name IAS -Number 37 -IssueDate 2019-01-01 -Section Disclosure -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IAS&num=37&code=ifrs-tx-2019-en-r&doctype=Standard&dita_xref=IAS37_g84-92_TI -URIDate 2019-03-27 + Details
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