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Other Operating Income (Expenses), Net - Summary of Other Operating Income (Expenses), Net (Detail) - BRL (R$)
R$ in Thousands
 3 Months Ended 12 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Disclosure of Other Operating Income Net [Abstract]          
Other operating income R$ 27,666 R$ 90,613 R$ 208,245 R$ 20,682 R$ 23,764
Recovery of charges and expenses 501 51,800 53,453 6,873 3,165
Reversal of operating provisions 704 4,392 9,767 2,641 2,684
Revenue from incentives from Tesouro Direto and B3 21,672 8,855 101,615 9,931 4,226
Interest received on tax 2,281 22,931      
Other 2,508 2,635 43,410 1,237 13,689
Other operating expenses (41,549) (5,437) (54,888) (51,971) (31,468)
Legal proceedings and agreement with customers (10,246) (437) (9,499) (16,385) (18,370)
Tax incentive expenses     (10,265) (2,015) (2,980)
Losses on write-off and disposal of assets (59) (3) (7,060) (11,064) (1,503)
Fines and penalties (624) (730) (1,191) (7,446) (2,755)
Associations and regulatory fees (3,321) (839) (4,216) (3,059) (2,073)
Charity (16,596) (1,250) (6,751) (5,938) (50)
Other (10,703) (2,178) (15,906) (6,064) (3,737)
Total R$ (13,883) R$ 85,176 R$ 153,357 R$ (31,289) R$ (7,704)