Other operating income (expenses), net (Tables)

3 Months Ended

12 Months Ended

Mar. 31, 2020

Dec. 31, 2019


	Three months period ended March 31,
	2020			2019
Other operating income		27,666			90,613

Recovery of charges and expenses		501			51,800
Reversal of operating provisions		704			4,392
Revenue from incentives from Tesouro Direto, B3 and others		21,672			8,855
Interest received on tax		2,281			22,931
Other		2,508			2,635
Other operating expenses		(41,549	)		(5,437	)

Legal proceedings and agreement with customers		(10,246	)		(437	)
Losses on write-off and disposal of assets		(59	)		(3	)
Fines and penalties		(624	)		(730	)
Associations and regulatory fees		(3,321	)		(839	)
Charity		(16,596	)		(1,250	)
Other		(10,703	)		(2,178	)

Total		(13,883	)		85,176


	2019			2018			2017
Other operating income		208,245			20,682			23,764

Recovery of charges and expenses		53,453			6,873			3,165
Reversal of operating provisions		9,767			2,641			2,684
Revenue from incentives from Tesouro Direto and B3		101,615			9,931			4,226
Other		43,410			1,237			13,689
Other operating expenses		(54,888	)		(51,971	)		(31,468	)

Legal proceedings and agreement with customers		(9,499	)		(16,385	)		(18,370	)
Tax incentive expenses		(10,265	)		(2,015	)		(2,980	)
Losses on write-off and disposal of assets		(7,060	)		(11,064	)		(1,503	)
Fines and penalties		(1,191	)		(7,446	)		(2,755	)
Associations and regulatory fees		(4,216	)		(3,059	)		(2,073	)
Charity		(6,751	)		(5,938	)		(50	)
Other		(15,906	)		(6,064	)		(3,737	)

Total		153,357			(31,289	)		(7,704	)