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Operating costs (Details) - BRL (R$) R$ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Analysis of income and expense [abstract] |  |  |
Commission and incentive costs | R$ 3,070,875 | R$ 2,813,308 | R$ 2,719,611
Operating losses | 136,014 | 139,734 | 93,664
Other costs | 1,192,034 | 918,054 | 616,834
Clearing house fees | 474,013 | 427,844 | 411,605
Third parties’ services | 59,374 | 53,779 | 88,431
Credit card cashback | 379,711 | 262,429 | 91,093
Other | 278,936 | 174,002 | 25,705
Total | R$ 4,398,923 | R$ 3,871,096 | R$ 3,430,109

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