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Property, equipment, intangible assets and leases - Summary of intangible assets (Details) - BRL (R$) R$ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | R$ 844,182 | R$ 820,975 | R$ 713,562
Additions | 130,219 | 82,412 | 217,569
Business combinations | 1,690,160 | 60,037 | 70,598
Write-offs | (30,200) | (19,626) | (17,211)
Transfers | 0 | 0 | (5)
Foreign exchange | 1,494 | (3,987) | (426)
Amortization in the year | (133,810) | (95,629) | (163,112)
Ending balance | 2,502,045 | 844,182 | 820,975
Software |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 88,339 | 152,332 | 115,153
Additions | 22,387 | 13,655 | 146,761
Business combinations | 46,916 | 0 | 1,734
Write-offs | (4,945) | (7,337) | (13,536)
Transfers | 77,964 | 10,125 | 51,994
Foreign exchange | 0 | (3,986) | (971)
Amortization in the year | (71,680) | (76,450) | (148,803)
Ending balance | 158,981 | 88,339 | 152,332
Goodwill |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 595,222 | 542,745 | 474,366
Additions | 0 | 0 | 0
Business combinations | 1,257,605 | 60,037 | 68,379
Write-offs | (19,420) | (156) | 0
Transfers | 0 | (7,404) | 0
Foreign exchange | 0 | 0 | 0
Amortization in the year | 0 | 0 | 0
Ending balance | 1,833,407 | 595,222 | 542,745
Customer list |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 61,504 | 92,489 | 58,285
Additions | 58,692 | 13,000 | 40,000
Business combinations | 355,730 | 0 | 0
Write-offs | 0 | (12,133) | 0
Transfers | (7,876) | (21,189) | 0
Foreign exchange | 0 | 0 | 0
Amortization in the year | (35,076) | (10,663) | (5,796)
Ending balance | 432,974 | 61,504 | 92,489
Trademarks |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 12,540 | 2,567 | 10,748
Additions | 0 | 0 | 0
Business combinations | 29,909 | 0 | 485
Write-offs | (3,113) | 0 | (1,000)
Transfers | 7,090 | 18,468 | 485
Foreign exchange | 0 | 0 | 341
Amortization in the year | (11,468) | (8,495) | (8,492)
Ending balance | 34,958 | 12,540 | 2,567
Other intangible assets |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 86,577 | 30,842 | 55,010
Additions | 49,140 | 55,757 | 30,808
Business combinations | 0 | 0 | 0
Write-offs | (2,722) | 0 | (2,675)
Transfers | (77,178) | 0 | (52,484)
Foreign exchange | 1,494 | (1) | 204
Amortization in the year | (15,586) | (21) | (21)
Ending balance | 41,725 | 86,577 | 30,842
Cost |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 1,124,343 | 1,082,314 |
Ending balance | 2,784,476 | 1,124,343 | 1,082,314
Cost | Software |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 276,195 | 303,724 |
Ending balance | 302,560 | 276,195 | 303,724
Cost | Goodwill |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 595,222 | 542,745 |
Ending balance | 1,833,407 | 595,222 | 542,745
Cost | Customer list |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 141,252 | 116,050 |
Ending balance | 555,674 | 141,252 | 116,050
Cost | Trademarks |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 25,000 | 88,877 |
Ending balance | 51,110 | 25,000 | 88,877
Cost | Other intangible assets |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 86,674 | 30,918 |
Ending balance | 41,725 | 86,674 | 30,918
Accumulated amortization |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | (280,161) | (261,339) |
Ending balance | (282,431) | (280,161) | (261,339)
Accumulated amortization | Software |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | (187,856) | (151,392) |
Ending balance | (143,579) | (187,856) | (151,392)
Accumulated amortization | Goodwill |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | 0 | 0 |
Ending balance | 0 | 0 | 0
Accumulated amortization | Customer list |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | (79,748) | (23,561) |
Ending balance | (122,700) | (79,748) | (23,561)
Accumulated amortization | Trademarks |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | (12,460) | (86,310) |
Ending balance | (16,152) | (12,460) | (86,310)
Accumulated amortization | Other intangible assets |  |  |
Disclosure of detailed information about property, plant and equipment [line items] |  |  |
Beginning balance | (97) | (76) |
Ending balance | R$ 0 | R$ (97) | R$ (76)

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