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Other financial assets and financial liabilities - Other financial liabilities (Details) - BRL (R$)
R$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Subclassifications of assets, liabilities and equities [abstract]      
Foreign exchange portfolio R$ 1,361,882 R$ 2,405,429  
Structured financing 1,841,790 1,933,522  
Credit cards operations 7,234,116 4,987,390  
Contingent consideration 571,723 566,930  
Commitments subject to possible redemption 0 1,049,130  
Lease liabilities 304,762 285,638 R$ 318,555
Others 917,103 326,174  
Total 12,231,376 11,554,213  
Current 11,974,989 11,014,262  
Non-current R$ 256,387 R$ 539,951  
Maturity period for the total contingent consideration payment 5 years    
Disclosure of contingent liabilities [line items]      
Contractual maximum amount payable R$ 833,000    
Bottom of range      
Disclosure of contingent liabilities [line items]      
Contractual amount payable for contingent consideration R$ 0