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Income tax - Summary of components of deferred tax assets and deferred tax liabilities (Details) - BRL (R$)
R$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) R$ 2,017,771 R$ 1,500,839 R$ 1,244,135 R$ 496,694
Deferred tax expense (income) 516,932 256,704 747,441  
Deferred tax assets 2,104,128 1,611,882    
Deferred tax liabilities (86,357) (111,043)    
Tax losses carryforwards        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 742,245 575,120    
Deferred tax expense (income) 167,125 466,982 100,756  
Goodwill on business combinations        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 35,823 6,376    
Deferred tax expense (income) 29,447 (6,053) (10,409)  
Provisions for IFAs’ commissions        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 90,075 71,986    
Deferred tax expense (income) 18,089 (4,988) (17,570)  
Revaluations of financial assets at fair value        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) (166,281) (214,456)    
Deferred tax expense (income) 48,175 (388,197) 190,520  
Expected credit losses (ii)        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 335,711 58,208    
Deferred tax expense (income) 277,503 14,277 24,487  
Profit sharing plan        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 278,983 269,949    
Deferred tax expense (income) 9,034 9,084 96,057  
Net gain on hedge instruments        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) (22,704) (11,169)    
Deferred tax expense (income) (11,535) (39,292) 7,137  
Share-based compensation        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 627,730 566,721    
Deferred tax expense (income) 61,009 181,127 269,618  
Other provisions [member]        
Disclosure of temporary difference, unused tax losses and unused tax credits [line items]        
Deferred tax liability (asset) 96,189 178,104    
Deferred tax expense (income) R$ (81,915) R$ 23,764 R$ 86,845