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Other operating income/(expenses), net (Details) - BRL (R$)
R$ in Thousands
 12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Analysis of income and expense [abstract]      
Other operating income R$ 227,052 R$ 353,834 R$ 413,665
Revenue from incentives from Tesouro Direto, B3 and others 23,834 284,661 366,163
Interest received on tax 17,224 15,436 7,604
Recovery of charges and expenses 6,072 5,945 4,473
Reversal of operating provisions 29,365 11,704 7,422
Other 150,557 36,088 28,003
Other operating expenses (216,414) (96,890) (89,311)
Legal, administrative proceedings and agreement with customers (46,101) (8,563) (3,667)
Losses on write-off and disposal of assets (77,886) (6,794) (4,377)
Tax incentive expenses (10,034) (5,780) (10,788)
Fines and penalties (9,624) (4,574) (1,378)
Associations and regulatory fees (17,960) (15,118) (11,714)
Charity (14,681) (34,005) (30,171)
Other (40,128) (22,056) (27,216)
Total R$ 10,638 R$ 256,944 R$ 324,354