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Property, equipment, intangible assets and leases (Tables)
12 Months Ended
Dec. 31, 2023
Disclosure of detailed information about property, plant and equipment [abstract]  
Summary of property and equipment
(a)    Property and equipment
Data processing systemFurniture and equipmentSecurity systemsFacilitiesFixed assets in progressOtherTotal
Balance as of January 1, 202133,882 22,616 1,003 44,921 101,610  204,032 
Additions37,469 93 229 63,250 34,399 135,444 
Write-offs(298)(728)(170)(375)(729)— (2,300)
Transfers(15)15 — — — 
Foreign exchange(31)245 (327)— — (110)
Depreciation in the year(13,096)(3,990)(60)(5,353)(35)(573)(23,107)
Balance as of December 31, 202157,931 18,221 690 39,200 164,096 33,826 313,964 
Cost89,376 31,813 1,584 54,535 164,096 34,399 375,803 
Accumulated depreciation(31,445)(13,592)(894)(15,335) (573)(61,839)
Balance as of January 1, 202257,931 18,221 690 39,200 164,096 33,826 313,964 
Additions10,775 152 1,542 245 31,849 — 44,563 
Write-offs— — — — (1,179)— (1,179)
Transfers101 41 — 104 (15,264)— (15,018)
Foreign exchange21 (58)— (407)— — (444)
Depreciation in the year(18,774)(3,649)(93)(5,019)(17)(3,440)(30,992)
Balance as of December 31, 202250,054 14,707 2,139 34,123 179,485 30,386 310,894 
Cost101,101 31,291 2,557 54,553 179,485 34,399 403,386 
Accumulated depreciation(51,047)(16,584)(418)(20,430) (4,013)(92,492)
Balance as of January 1, 202350,054 14,707 2,139 34,123 179,485 30,386 310,894 
Additions9,124 11,328 728 338 44,486 — 66,004 
Business combination (Note 5(ii))35,945 1,881 94 797 816 — 39,533 
Write-offs(1,059)(158)(8)(52)— — (1,277)
Transfers— 1,501 624 18,041 (20,166)— — 
Foreign exchange779 16 60 — — 856 
Depreciation in the year(26,923)(4,740)(260)(7,285)— (3,440)(42,648)
Balance as of December 31, 202367,920 24,535 3,318 46,022 204,621 26,946 373,362 
Cost178,361 46,815 4,490 90,191 204,621 34,399 558,877 
Accumulated depreciation(110,441)(22,280)(1,172)(44,169)— (7,453)(185,515)
Summary of intangible assets
(b)    Intangible assets
SoftwareGoodwillCustomer listTrademarksOther intangible assetsTotal
Balance as of January 1, 2021115,153 474,366 58,285 10,748 55,010 713,562 
Additions146,761 — 40,000 — 30,808 217,569 
Business combination 1,734 68,379 — 485 — 70,598 
Write-offs(13,536)— — (1,000)(2,675)(17,211)
Transfers51,994 — — 485 (52,484)(5)
Foreign exchange(971)— — 341 204 (426)
Amortization in the year(148,803)— (5,796)(8,492)(21)(163,112)
Balance as of December 31, 2021152,332 542,745 92,489 2,567 30,842 820,975 
Cost303,724 542,745 116,050 88,877 30,918 1,082,314 
Accumulated amortization(151,392)— (23,561)(86,310)(76)(261,339)
Balance as of January 1, 2022152,332 542,745 92,489 2,567 30,842 820,975 
Additions13,655 — 13,000 — 55,757 82,412 
Business combination (Note 5(ii))— 60,037 — — — 60,037 
Write-offs(7,337)(156)(12,133)— — (19,626)
Transfers10,125 (7,404)(21,189)18,468 — — 
Foreign exchange(3,986)— — — (1)(3,987)
Amortization in the year(76,450)— (10,663)(8,495)(21)(95,629)
Balance as of December 31, 202288,339 595,222 61,504 12,540 86,577 844,182 
Cost276,195 595,222 141,252 25,000 86,674 1,124,343 
Accumulated amortization(187,856)— (79,748)(12,460)(97)(280,161)
Balance as of January 1, 202388,339 595,222 61,504 12,540 86,577 844,182 
Additions22,387 — 58,692 — 49,140 130,219 
Business combination (Note 5(ii))46,916 1,257,605 355,730 29,909 — 1,690,160 
Write-offs(4,945)(19,420)— (3,113)(2,722)(30,200)
Transfers77,964 — (7,876)7,090 (77,178)— 
Foreign exchange— — — — 1,494 1,494 
Amortization in the year(71,680)— (35,076)(11,468)(15,586)(133,810)
Balance as of December 31, 2023158,981 1,833,407 432,974 34,958 41,725 2,502,045 
Cost302,560 1,833,407 555,674 51,110 41,725 2,784,476 
Accumulated amortization(143,579)— (122,700)(16,152)— (282,431)
Disclosure of quantitative information about right-of-use assets [text block]
d)    Leases
Set out below are the carrying amounts of the Group’s right-of-use assets and lease liabilities and the movements during the period:
Right-of-use assetsLease liabilities
As of January 1, 2022284,509 318,555 
Additions (i)
49,764 49,853 
Depreciation expense(79,256)— 
Interest expense— 22,794 
Revaluation8,929 (89)
Effects of exchange rate(5,455)(5,820)
Payment of lease liabilities— (99,655)
As of December 31, 2022258,491 285,638 
Current— 69,722 
Non-current258,491 215,916 
As of January 1, 2023258,491 285,638 
Additions (i)
90,851 116,774 
Business combination (Note 5(ii))17,493 19,802 
Depreciation expense(75,955)— 
Write-offs(114)(675)
Interest expense(3,864)22,927 
Revaluation1,187 — 
Effects of exchange rate(6,285)(6,967)
Payment of lease liabilities— (132,737)
As of December 31, 2023281,804 304,762 
Current— 123,978 
Non-current281,804 180,784 
(i)Additions to right-of-use assets in the period include prepayments to lessors and accrued liabilities.