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Operating Segments (Tables) | 12 Months Ended
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Mar. 31, 2021
Disclosure Of Operating Segments [Abstract] |
Summary of Reportable Segments | Information about reportable segments:
|  | For the year ended March 31 |
|  | Reportable segments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  | Air ticketing |  |  | Hotels and packages |  |  | Bus ticketing |  |  | All other segments** |  |  | Total |
Particulars |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |
Consolidated revenue |  |  | 166,714 |  |  |  | 174,361 |  |  |  | 57,013 |  |  |  | 237,524 |  |  |  | 235,814 |  |  |  | 67,976 |  |  |  | 53,745 |  |  |  | 65,009 |  |  |  | 24,895 |  |  |  | 28,028 |  |  |  | 36,345 |  |  |  | 13,556 |  |  |  | 486,011 |  |  |  | 511,529 |  |  |  | 163,440 |
Add: Customer inducement costs recorded as a reduction of revenue* |  |  | 68,632 |  |  |  | 75,779 |  |  |  | 23,513 |  |  |  | 274,915 |  |  |  | 265,706 |  |  |  | 18,652 |  |  |  | 13,950 |  |  |  | 17,688 |  |  |  | 667 |  |  |  | 861 |  |  |  | 1,985 |  |  |  | 76 |  |  |  | 358,358 |  |  |  | 361,158 |  |  |  | 42,908 |
Less: Service cost** |  |  | 1,193 |  |  |  | 420 |  |  |  | 293 |  |  |  | 160,824 |  |  |  | 141,404 |  |  |  | 19,146 |  |  |  | 8,870 |  |  |  | 7,060 |  |  |  | 2,712 |  |  |  | 58 |  |  |  | 383 |  |  |  | 66 |  |  |  | 170,945 |  |  |  | 149,267 |  |  |  | 22,217 |
Adjusted Margin |  |  | 234,153 |  |  |  | 249,720 |  |  |  | 80,233 |  |  |  | 351,615 |  |  |  | 360,116 |  |  |  | 67,482 |  |  |  | 58,825 |  |  |  | 75,637 |  |  |  | 22,850 |  |  |  | 28,831 |  |  |  | 37,947 |  |  |  | 13,566 |  |  |  | 673,424 |  |  |  | 723,420 |  |  |  | 184,131 |
Other income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 220 |  |  |  | 1,063 |  |  |  | 3,672 |
Personnel expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (113,567 | ) |  |  | (129,836 | ) |  |  | (105,661 | )
Marketing and sales promotion expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (192,080 | ) |  |  | (166,603 | ) |  |  | (22,741 | )
Customer inducement costs recorded as a reduction of revenue* |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (358,358 | ) |  |  | (361,158 | ) |  |  | (42,908 | )
Certain loyalty program costs related to "All other segments"** |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (2,467 | ) |  |  | (5,053 | ) |  |  | (91 | )
Other operating expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (133,295 | ) |  |  | (185,401 | ) |  |  | (51,075 | )
Depreciation and amortization |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (26,817 | ) |  |  | (33,682 | ) |  |  | (33,010 | )
Impairment of goodwill |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | — |  |  |  | (272,160 | ) |  |  | — |
Finance income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 6,459 |  |  |  | 3,362 |  |  |  | 12,100 |
Finance costs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (11,329 | ) |  |  | (21,433 | ) |  |  | (4,798 | )
Impairment in respect of an equity-accounted investee |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (9,926 | ) |  |  | — |  |  |  | — |
Share of loss of equity- accounted investees |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (887 | ) |  |  | (65 | ) |  |  | (168 | )
Loss before tax |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (168,623 | ) |  |  | (447,546 | ) |  |  | (60,549 | )
Notes:* For purposes of reporting to the CODM, the segment profitability measure i.e. Adjusted Margin is arrived by adding back certain customer inducement costs including customers incentives, customer acquisition cost and loyalty programs costs, which are recorded as a reduction of revenue and reducing service cost. **Certain loyalty program costs excluded from service cost amounting to USD 91 (March 31, 2020: USD 5,053 and March 31, 2019: USD 2,467) for “All other segments”.
Summary of Geographical Segments | In presenting information on the basis of geographical segments, segment revenue is based on the geographical location of customers. Segment assets are based on the geographical location of the assets.
|  | Revenue |  |  | Non-Current Assets* |
|  | For the year ended March 31 |  |  | As at March 31 |
Particulars |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2020 |  |  | 2021 |
India |  |  | 453,912 |  |  |  | 490,861 |  |  |  | 161,313 |  |  |  | 786,770 |  |  |  | 764,291 |
United States |  |  | 647 |  |  |  | 536 |  |  |  | 32 |  |  |  | 112 |  |  |  | 437 |
South East Asia |  |  | 20,145 |  |  |  | 10,324 |  |  |  | 1,375 |  |  |  | 4,876 |  |  |  | 4,902 |
Europe |  |  | 4,811 |  |  |  | 3,998 |  |  |  | — |  |  |  | — |  |  |  | — |
Others |  |  | 6,496 |  |  |  | 5,810 |  |  |  | 720 |  |  |  | 520 |  |  |  | 234 |
Total |  |  | 486,011 |  |  |  | 511,529 |  |  |  | 163,440 |  |  |  | 792,278 |  |  |  | 769,864 |
* Non-current assets presented above represent property, plant and equipment, intangible assets and goodwill, non-current tax assets, and other non-current assets (excluding financial assets).

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