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Operating Segments | 12 Months Ended
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Mar. 31, 2021
Disclosure Of Operating Segments [Abstract] |
Operating Segments |
6) | OPERATING SEGMENTS
The Group has three reportable segments, as described below, which are the Group’s Lines of Business (LoBs). The LoBs offer different products and services, and are managed separately because the nature of products and services, and methods used to distribute the services are different. For each of these LoBs, the Group’s executive officers comprising of Group Executive Chairman, Group Chief Executive Officer and Group Chief Financial Officer review internal management reports and are construed to be the Chief Operating Decision Maker (CODM). LoBs assets, liabilities and expenses (other than service cost) are reviewed on an entity-wide basis by the CODM, and hence are not allocated to these LoBs. Segment revenue from each LoB is reported and reviewed by the CODM on a monthly basis. The following summary describes the operations in each of the Group’s reportable segments: 1. Air ticketing: Primarily through internet based platforms, provides the facility to book domestic and international air tickets. 2. Hotels and packages: Through internet based platforms, call-centers and franchise stores, provides holiday packages and hotel reservations. For internal reporting purposes, the revenue related to airline tickets issued as a component of Company developed tours and packages has been assigned to the hotels and packages segment and is recorded on a gross basis. 3. Bus ticketing: Primarily through internet based platforms, provides the facility to book domestic and international bus tickets. Other operations of the Group primarily include income from facilitating access to its internet based platforms to travel insurance companies and other agents, advertisement income from hosting advertisements on its internet websites, fees for technical services from vendors, brand alliance fees, income from sale of rail tickets, and car bookings. These aforesaid operations do not meet any of the quantitative thresholds to be a reportable segment for any of the periods presented in these consolidated financial statements. Information about reportable segments:
|  | For the year ended March 31 |
|  | Reportable segments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  | Air ticketing |  |  | Hotels and packages |  |  | Bus ticketing |  |  | All other segments** |  |  | Total |
Particulars |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2019 |  |  | 2020 |  |  | 2021 |
Consolidated revenue |  |  | 166,714 |  |  |  | 174,361 |  |  |  | 57,013 |  |  |  | 237,524 |  |  |  | 235,814 |  |  |  | 67,976 |  |  |  | 53,745 |  |  |  | 65,009 |  |  |  | 24,895 |  |  |  | 28,028 |  |  |  | 36,345 |  |  |  | 13,556 |  |  |  | 486,011 |  |  |  | 511,529 |  |  |  | 163,440 |
Add: Customer inducement costs recorded as a reduction of revenue* |  |  | 68,632 |  |  |  | 75,779 |  |  |  | 23,513 |  |  |  | 274,915 |  |  |  | 265,706 |  |  |  | 18,652 |  |  |  | 13,950 |  |  |  | 17,688 |  |  |  | 667 |  |  |  | 861 |  |  |  | 1,985 |  |  |  | 76 |  |  |  | 358,358 |  |  |  | 361,158 |  |  |  | 42,908 |
Less: Service cost** |  |  | 1,193 |  |  |  | 420 |  |  |  | 293 |  |  |  | 160,824 |  |  |  | 141,404 |  |  |  | 19,146 |  |  |  | 8,870 |  |  |  | 7,060 |  |  |  | 2,712 |  |  |  | 58 |  |  |  | 383 |  |  |  | 66 |  |  |  | 170,945 |  |  |  | 149,267 |  |  |  | 22,217 |
Adjusted Margin |  |  | 234,153 |  |  |  | 249,720 |  |  |  | 80,233 |  |  |  | 351,615 |  |  |  | 360,116 |  |  |  | 67,482 |  |  |  | 58,825 |  |  |  | 75,637 |  |  |  | 22,850 |  |  |  | 28,831 |  |  |  | 37,947 |  |  |  | 13,566 |  |  |  | 673,424 |  |  |  | 723,420 |  |  |  | 184,131 |
Other income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 220 |  |  |  | 1,063 |  |  |  | 3,672 |
Personnel expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (113,567 | ) |  |  | (129,836 | ) |  |  | (105,661 | )
Marketing and sales promotion expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (192,080 | ) |  |  | (166,603 | ) |  |  | (22,741 | )
Customer inducement costs recorded as a reduction of revenue* |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (358,358 | ) |  |  | (361,158 | ) |  |  | (42,908 | )
Certain loyalty program costs related to "All other segments"** |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (2,467 | ) |  |  | (5,053 | ) |  |  | (91 | )
Other operating expenses |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (133,295 | ) |  |  | (185,401 | ) |  |  | (51,075 | )
Depreciation and amortization |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (26,817 | ) |  |  | (33,682 | ) |  |  | (33,010 | )
Impairment of goodwill |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | — |  |  |  | (272,160 | ) |  |  | — |
Finance income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 6,459 |  |  |  | 3,362 |  |  |  | 12,100 |
Finance costs |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (11,329 | ) |  |  | (21,433 | ) |  |  | (4,798 | )
Impairment in respect of an equity-accounted investee |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (9,926 | ) |  |  | — |  |  |  | — |
Share of loss of equity- accounted investees |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (887 | ) |  |  | (65 | ) |  |  | (168 | )
Loss before tax |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (168,623 | ) |  |  | (447,546 | ) |  |  | (60,549 | )
Notes:* For purposes of reporting to the CODM, the segment profitability measure i.e. Adjusted Margin is arrived by adding back certain customer inducement costs including customers incentives, customer acquisition cost and loyalty programs costs, which are recorded as a reduction of revenue and reducing service cost. **Certain loyalty program costs excluded from service cost amounting to USD 91 (March 31, 2020: USD 5,053 and March 31, 2019: USD 2,467) for “All other segments”. Assets and liabilities are used interchangeably between segments and these have not been allocated to the reportable segments. Geographical Information: In presenting information on the basis of geographical segments, segment revenue is based on the geographical location of customers. Segment assets are based on the geographical location of the assets.
|  | Revenue |  |  | Non-Current Assets* |
|  | For the year ended March 31 |  |  | As at March 31 |
Particulars |  | 2019 |  |  | 2020 |  |  | 2021 |  |  | 2020 |  |  | 2021 |
India |  |  | 453,912 |  |  |  | 490,861 |  |  |  | 161,313 |  |  |  | 786,770 |  |  |  | 764,291 |
United States |  |  | 647 |  |  |  | 536 |  |  |  | 32 |  |  |  | 112 |  |  |  | 437 |
South East Asia |  |  | 20,145 |  |  |  | 10,324 |  |  |  | 1,375 |  |  |  | 4,876 |  |  |  | 4,902 |
Europe |  |  | 4,811 |  |  |  | 3,998 |  |  |  | — |  |  |  | — |  |  |  | — |
Others |  |  | 6,496 |  |  |  | 5,810 |  |  |  | 720 |  |  |  | 520 |  |  |  | 234 |
Total |  |  | 486,011 |  |  |  | 511,529 |  |  |  | 163,440 |  |  |  | 792,278 |  |  |  | 769,864 |
* Non-current assets presented above represent property, plant and equipment, intangible assets and goodwill, non-current tax assets, and other non-current assets (excluding financial assets). Major Customers: Considering the nature of business, customers normally include individuals. Further, none of the corporate and other customers account for more than 10% or more of the Group’s revenues.

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