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Operating Segments - Summary of Reportable Segments (Detail) - USD ($) $ in Thousands | 3 Months Ended | 12 Months Ended
--- | --- | ---
Mar. 31, 2021 | Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2021 | Mar. 31, 2020 | Mar. 31, 2019
Disclosure of operating segments [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Consolidated revenue |  | $ 79,221 | $ 56,806 | $ 21,052 | $ 6,361 | $ 104,946 | $ 146,889 | $ 117,957 | $ 141,737 | $ 163,440 | $ 511,529 | $ 486,011
Add: Customer inducement costs recorded as a reduction of revenue | [1] |  |  |  |  |  |  |  |  | 42,908 | 361,158 | 358,358
Less: Service cost | [2] |  |  |  |  |  |  |  |  | 22,217 | 149,267 | 170,945
Adjusted Margin |  |  |  |  |  |  |  |  |  | 184,131 | 723,420 | 673,424
Other income |  | 1,417 | 479 | 416 | 1,360 | 95 | 781 | 152 | 35 | 3,672 | 1,063 | 220
Personnel expenses |  | (28,746) | (26,579) | (25,356) | (24,980) | (34,456) | (31,659) | (32,564) | (31,157) | (105,661) | (129,836) | (113,567)
Marketing and sales promotion expenses |  | (11,768) | (7,795) | (2,294) | (884) | (27,029) | (44,994) | (40,054) | (54,526) | (22,741) | (166,603) | (192,080)
Customer inducement costs recorded as a reduction of revenue | [1] |  |  |  |  |  |  |  |  | (42,908) | (361,158) | (358,358)
Certain loyalty program costs related to "All other segments" | [2] |  |  |  |  |  |  |  |  | (91) | (5,053) | (2,467)
Other operating expenses |  | (18,120) | (15,020) | (10,308) | (7,627) | (65,793) | (40,273) | (38,072) | (41,263) | (51,075) | (185,401) | (133,295)
Depreciation and amortization |  |  |  |  |  |  |  |  |  | (33,010) | (33,682) | (26,817)
Impairment of goodwill |  |  |  |  |  | (272,160) |  |  |  |  | (272,160) |
Finance income |  |  |  |  |  |  |  |  |  | 12,100 | 3,362 | 6,459
Finance costs |  |  |  |  |  |  |  |  |  | (4,798) | (21,433) | (11,329)
Impairment in respect of an equity-accounted investee |  |  |  |  |  |  |  |  |  |  |  | (9,926)
Share of loss of equity-accounted investees |  |  |  |  |  |  |  |  |  | (168) | (65) | (887)
Loss before tax |  | $ (967) | $ (3,569) | $ (21,309) | $ (34,704) | $ (338,726) | $ (29,599) | $ (36,597) | $ (42,624) | (60,549) | (447,546) | (168,623)
Reportable Segments [Member] | Air Ticketing [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disclosure of operating segments [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Consolidated revenue |  |  |  |  |  |  |  |  |  | 57,013 | 174,361 | 166,714
Add: Customer inducement costs recorded as a reduction of revenue | [1] |  |  |  |  |  |  |  |  | 23,513 | 75,779 | 68,632
Less: Service cost | [2] |  |  |  |  |  |  |  |  | 293 | 420 | 1,193
Adjusted Margin |  |  |  |  |  |  |  |  |  | 80,233 | 249,720 | 234,153
Reportable Segments [Member] | Hotels and Packages [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disclosure of operating segments [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Consolidated revenue |  |  |  |  |  |  |  |  |  | 67,976 | 235,814 | 237,524
Add: Customer inducement costs recorded as a reduction of revenue | [1] |  |  |  |  |  |  |  |  | 18,652 | 265,706 | 274,915
Less: Service cost | [2] |  |  |  |  |  |  |  |  | 19,146 | 141,404 | 160,824
Adjusted Margin |  |  |  |  |  |  |  |  |  | 67,482 | 360,116 | 351,615
Reportable Segments [Member] | Bus Ticketing [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disclosure of operating segments [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Consolidated revenue |  |  |  |  |  |  |  |  |  | 24,895 | 65,009 | 53,745
Add: Customer inducement costs recorded as a reduction of revenue | [1] |  |  |  |  |  |  |  |  | 667 | 17,688 | 13,950
Less: Service cost | [2] |  |  |  |  |  |  |  |  | 2,712 | 7,060 | 8,870
Adjusted Margin |  |  |  |  |  |  |  |  |  | 22,850 | 75,637 | 58,825
All Other Segments [Member] |  |  |  |  |  |  |  |  |  |  |  |
Disclosure of operating segments [Line Items] |  |  |  |  |  |  |  |  |  |  |  |
Consolidated revenue |  |  |  |  |  |  |  |  |  | 13,556 | 36,345 | 28,028
Add: Customer inducement costs recorded as a reduction of revenue | [1] |  |  |  |  |  |  |  |  | 76 | 1,985 | 861
Less: Service cost | [2] |  |  |  |  |  |  |  |  | 66 | 383 | 58
Adjusted Margin |  |  |  |  |  |  |  |  |  | 13,566 | 37,947 | 28,831
Certain loyalty program costs related to "All other segments" |  |  |  |  |  |  |  |  |  | $ (91) | $ (5,053) | $ (2,467)
[1] | For purposes of reporting to the CODM, the segment profitability measure i.e. Adjusted Margin is arrived by adding back certain customer inducement costs including customers incentives, customer acquisition cost and loyalty programs costs, which are recorded as a reduction of revenue and reducing service cost.
[2] | Certain loyalty program costs excluded from service cost amounting to USD 91 (March 31, 2020: USD 5,053 and March 31, 2019: USD 2,467) for “All other segments”.

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