Operating Segments

12 Months Ended

Mar. 31, 2021

Disclosure Of Operating Segments [Abstract]

6)	OPERATING SEGMENTS

The Group has three reportable segments, as described below, which are the Group’s Lines of Business (LoBs). The LoBs offer different products and services, and are managed separately because the nature of products and services, and methods used to distribute the services are different. For each of these LoBs, the Group’s executive officers comprising of Group Executive Chairman, Group Chief Executive Officer and Group Chief Financial Officer review internal management reports and are construed to be the Chief Operating Decision Maker (CODM). LoBs assets, liabilities and expenses (other than service cost) are reviewed on an entity-wide basis by the CODM, and hence are not allocated to these LoBs. Segment revenue from each LoB is reported and reviewed by the CODM on a monthly basis.

The following summary describes the operations in each of the Group’s reportable segments:

1. Air ticketing: Primarily through internet based platforms, provides the facility to book domestic and international air tickets.

2. Hotels and packages: Through internet based platforms, call-centers and franchise stores, provides holiday packages and hotel reservations. For internal reporting purposes, the revenue related to airline tickets issued as a component of Company developed tours and packages has been assigned to the hotels and packages segment and is recorded on a gross basis.

3. Bus ticketing: Primarily through internet based platforms, provides the facility to book domestic and international bus tickets.

Other operations of the Group primarily include income from facilitating access to its internet based platforms to travel insurance companies and other agents, advertisement income from hosting advertisements on its internet websites, fees for technical services from vendors, brand alliance fees, income from sale of rail tickets, and car bookings. These aforesaid operations do not meet any of the quantitative thresholds to be a reportable segment for any of the periods presented in these consolidated financial statements.

Information about reportable segments:

	For the year ended March 31
	Reportable segments
	Air ticketing						Hotels and packages						Bus ticketing						All other segments**						Total
Particulars	2019		2020		2021		2019		2020		2021		2019		2020		2021		2019		2020		2021		2019			2020			2021
Consolidated revenue		166,714		174,361		57,013		237,524		235,814		67,976		53,745		65,009		24,895		28,028		36,345		13,556		486,011			511,529			163,440
Add: Customer inducement costs recorded as a reduction of revenue*		68,632		75,779		23,513		274,915		265,706		18,652		13,950		17,688		667		861		1,985		76		358,358			361,158			42,908
Less: Service cost**		1,193		420		293		160,824		141,404		19,146		8,870		7,060		2,712		58		383		66		170,945			149,267			22,217
Adjusted Margin		234,153		249,720		80,233		351,615		360,116		67,482		58,825		75,637		22,850		28,831		37,947		13,566		673,424			723,420			184,131
Other income																										220			1,063			3,672
Personnel expenses																										(113,567	)		(129,836	)		(105,661	)
Marketing and sales promotion expenses																										(192,080	)		(166,603	)		(22,741	)
Customer inducement costs recorded as a reduction of revenue*																										(358,358	)		(361,158	)		(42,908	)
Certain loyalty program costs related to "All other segments"**																										(2,467	)		(5,053	)		(91	)
Other operating expenses																										(133,295	)		(185,401	)		(51,075	)
Depreciation and amortization																										(26,817	)		(33,682	)		(33,010	)
Impairment of goodwill																										—			(272,160	)		—
Finance income																										6,459			3,362			12,100
Finance costs																										(11,329	)		(21,433	)		(4,798	)
Impairment in respect of an equity-accounted investee																										(9,926	)		—			—
Share of loss of equity- accounted investees																										(887	)		(65	)		(168	)
Loss before tax																										(168,623	)		(447,546	)		(60,549	)

Notes:* For purposes of reporting to the CODM, the segment profitability measure i.e. Adjusted Margin is arrived by adding back certain customer inducement costs including customers incentives, customer acquisition cost and loyalty programs costs, which are recorded as a reduction of revenue and reducing service cost.

**Certain loyalty program costs excluded from service cost amounting to USD 91 (March 31, 2020: USD 5,053 and March 31, 2019: USD 2,467) for “All other segments”.

Assets and liabilities are used interchangeably between segments and these have not been allocated to the reportable segments.

Geographical Information:

In presenting information on the basis of geographical segments, segment revenue is based on the geographical location of customers. Segment assets are based on the geographical location of the assets.

	Revenue						Non-Current Assets*
	For the year ended March 31						As at March 31
Particulars	2019		2020		2021		2020		2021
India		453,912		490,861		161,313		786,770		764,291
United States		647		536		32		112		437
South East Asia		20,145		10,324		1,375		4,876		4,902
Europe		4,811		3,998		—		—		—
Others		6,496		5,810		720		520		234
Total		486,011		511,529		163,440		792,278		769,864

* Non-current assets presented above represent property, plant and equipment, intangible assets and goodwill, non-current tax assets, and other non-current assets (excluding financial assets).

Major Customers:

Considering the nature of business, customers normally include individuals. Further, none of the corporate and other customers account for more than 10% or more of the Group’s revenues.