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Allowance for loan losses - Disclosures related to loans individually evaluated for impairment (Details) - Non Covered Loans - USD ($)
$ in Thousands
Dec. 31, 2019
Dec. 31, 2018
Financing Receivable, Impaired    
Related Allowance $ 85,226 $ 119,670
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 722,007 795,308
Recorded investment - with No Allowance 310,814 249,787
Recorded Investment - Total 1,032,821 1,045,095
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 803,150 867,932
Unpaid principal balance - with No Allowance 420,055 377,884
Unpaid Principal Balance - Total 1,223,205 1,245,816
Commercial multi-family    
Financing Receivable, Impaired    
Related Allowance 4 4
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 1,196 932
Recorded investment - with No Allowance 3,114 0
Recorded Investment - Total 4,310 932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 1,229 932
Unpaid principal balance - with No Allowance 3,786 0
Unpaid Principal Balance - Total 5,015 932
CRE non-owner occupied    
Financing Receivable, Impaired    
Related Allowance 12,281 27,494
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 44,975 85,583
Recorded investment - with No Allowance 149,587 96,005
Recorded Investment - Total 194,562 181,588
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 45,803 86,282
Unpaid principal balance - with No Allowance 173,124 138,378
Unpaid Principal Balance - Total 218,927 224,660
CRE owner occupied    
Financing Receivable, Impaired    
Related Allowance 5,077 7,857
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 105,841 113,592
Recorded investment - with No Allowance 26,365 26,474
Recorded Investment - Total 132,206 140,066
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 122,814 132,677
Unpaid principal balance - with No Allowance 58,540 60,485
Unpaid Principal Balance - Total 181,354 193,162
Commercial and industrial    
Financing Receivable, Impaired    
Related Allowance 3,171 16,835
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 43,640 65,208
Recorded investment - with No Allowance 24,831 10,724
Recorded Investment - Total 68,471 75,932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 47,611 67,094
Unpaid principal balance - with No Allowance 44,255 20,968
Unpaid Principal Balance - Total 91,866 88,062
Construction    
Financing Receivable, Impaired    
Related Allowance 6 56
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 119 1,788
Recorded investment - with No Allowance 0 12,060
Recorded Investment - Total 119 13,848
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 119 1,788
Unpaid principal balance - with No Allowance 0 18,127
Unpaid Principal Balance - Total 119 19,915
Mortgages    
Financing Receivable, Impaired    
Related Allowance 42,804 41,211
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 427,855 416,004
Recorded investment - with No Allowance 104,000 102,884
Recorded Investment - Total 531,855 518,888
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 487,193 466,909
Unpaid principal balance - with No Allowance 137,175 138,211
Unpaid Principal Balance - Total 624,368 605,120
Leasing    
Financing Receivable, Impaired    
Related Allowance 61 320
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 507 1,099
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 507 1,099
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 507 1,099
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 507 1,099
Consumer | Credit cards    
Financing Receivable, Impaired    
Related Allowance 2,957 4,571
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 24,475 28,829
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 24,475 28,829
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 24,475 28,829
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 24,475 28,829
Consumer | Home equity lines of credit    
Financing Receivable, Impaired    
Related Allowance 1,560 1,558
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 6,691 6,236
Recorded investment - with No Allowance 2,829 1,498
Recorded Investment - Total 9,520 7,734
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 6,691 6,285
Unpaid principal balance - with No Allowance 3,087 1,572
Unpaid Principal Balance - Total 9,778 7,857
Consumer | Personal Loan    
Financing Receivable, Impaired    
Related Allowance 17,145 19,350
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 65,547 73,620
Recorded investment - with No Allowance 88 142
Recorded Investment - Total 65,635 73,762
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 65,547 73,620
Unpaid principal balance - with No Allowance 88 143
Unpaid Principal Balance - Total 65,635 73,763
Consumer | Auto Loan    
Financing Receivable, Impaired    
Related Allowance 51 228
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 310 1,161
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 310 1,161
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 310 1,161
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 310 1,161
Consumer | Other    
Financing Receivable, Impaired    
Related Allowance 109 186
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 851 1,256
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 851 1,256
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 851 1,256
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 851 1,256
PUERTO RICO    
Financing Receivable, Impaired    
Related Allowance 81,455 115,409
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 708,384 781,204
Recorded investment - with No Allowance 303,320 233,904
Recorded Investment - Total 1,011,704 1,015,108
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 789,176 852,117
Unpaid principal balance - with No Allowance 411,497 354,915
Unpaid Principal Balance - Total 1,200,673 1,207,032
PUERTO RICO | Commercial multi-family    
Financing Receivable, Impaired    
Related Allowance 4 4
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 1,196 932
Recorded investment - with No Allowance 1,017 0
Recorded Investment - Total 2,213 932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 1,229 932
Unpaid principal balance - with No Allowance 1,247 0
Unpaid Principal Balance - Total 2,476 932
PUERTO RICO | CRE non-owner occupied    
Financing Receivable, Impaired    
Related Allowance 12,281 27,494
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 44,975 85,583
Recorded investment - with No Allowance 149,587 96,005
Recorded Investment - Total 194,562 181,588
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 45,803 86,282
Unpaid principal balance - with No Allowance 173,124 138,378
Unpaid Principal Balance - Total 218,927 224,660
PUERTO RICO | CRE owner occupied    
Financing Receivable, Impaired    
Related Allowance 5,077 7,857
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 105,841 113,592
Recorded investment - with No Allowance 26,365 26,474
Recorded Investment - Total 132,206 140,066
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 122,814 132,677
Unpaid principal balance - with No Allowance 58,540 60,485
Unpaid Principal Balance - Total 181,354 193,162
PUERTO RICO | Commercial and industrial    
Financing Receivable, Impaired    
Related Allowance 3,171 16,835
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 43,640 65,208
Recorded investment - with No Allowance 24,831 10,724
Recorded Investment - Total 68,471 75,932
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 47,611 67,094
Unpaid principal balance - with No Allowance 44,255 20,968
Unpaid Principal Balance - Total 91,866 88,062
PUERTO RICO | Construction    
Financing Receivable, Impaired    
Related Allowance 6 56
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 119 1,788
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 119 1,788
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 119 1,788
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 119 1,788
PUERTO RICO | Mortgages    
Financing Receivable, Impaired    
Related Allowance 40,596 38,760
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 420,949 408,767
Recorded investment - with No Allowance 101,520 100,701
Recorded Investment - Total 522,469 509,468
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 479,936 458,010
Unpaid principal balance - with No Allowance 134,331 135,084
Unpaid Principal Balance - Total 614,267 593,094
PUERTO RICO | Leasing    
Financing Receivable, Impaired    
Related Allowance 61 320
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 507 1,099
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 507 1,099
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 507 1,099
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 507 1,099
PUERTO RICO | Consumer | Credit cards    
Financing Receivable, Impaired    
Related Allowance 2,957 4,571
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 24,475 28,829
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 24,475 28,829
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 24,475 28,829
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 24,475 28,829
PUERTO RICO | Consumer | Personal Loan    
Financing Receivable, Impaired    
Related Allowance 17,142 19,098
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 65,521 72,989
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 65,521 72,989
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 65,521 72,989
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 65,521 72,989
PUERTO RICO | Consumer | Auto Loan    
Financing Receivable, Impaired    
Related Allowance 51 228
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 310 1,161
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 310 1,161
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 310 1,161
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 310 1,161
PUERTO RICO | Consumer | Other    
Financing Receivable, Impaired    
Related Allowance 109 186
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 851 1,256
Recorded investment - with No Allowance 0 0
Recorded Investment - Total 851 1,256
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 851 1,256
Unpaid principal balance - with No Allowance 0 0
Unpaid Principal Balance - Total 851 1,256
UNITED STATES    
Financing Receivable, Impaired    
Related Allowance 3,771 4,261
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 13,623 14,104
Recorded investment - with No Allowance 7,494 15,883
Recorded Investment - Total 21,117 29,987
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 13,974 15,815
Unpaid principal balance - with No Allowance 8,558 22,969
Unpaid Principal Balance - Total 22,532 38,784
UNITED STATES | Commercial multi-family    
Financing Receivable, Impaired    
Related Allowance 0  
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 0  
Recorded investment - with No Allowance 2,097  
Recorded Investment - Total 2,097  
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 0  
Unpaid principal balance - with No Allowance 2,539  
Unpaid Principal Balance - Total 2,539  
UNITED STATES | Construction    
Financing Receivable, Impaired    
Related Allowance   0
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance   0
Recorded investment - with No Allowance   12,060
Recorded Investment - Total   12,060
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance   0
Unpaid principal balance - with No Allowance   18,127
Unpaid Principal Balance - Total   18,127
UNITED STATES | Mortgages    
Financing Receivable, Impaired    
Related Allowance 2,208 2,451
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 6,906 7,237
Recorded investment - with No Allowance 2,480 2,183
Recorded Investment - Total 9,386 9,420
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 7,257 8,899
Unpaid principal balance - with No Allowance 2,844 3,127
Unpaid Principal Balance - Total 10,101 12,026
UNITED STATES | Consumer | Home equity lines of credit    
Financing Receivable, Impaired    
Related Allowance 1,560 1,558
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 6,691 6,236
Recorded investment - with No Allowance 2,829 1,498
Recorded Investment - Total 9,520 7,734
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 6,691 6,285
Unpaid principal balance - with No Allowance 3,087 1,572
Unpaid Principal Balance - Total 9,778 7,857
UNITED STATES | Consumer | Personal Loan    
Financing Receivable, Impaired    
Related Allowance 3 252
Impaired Financing Receivable, Recorded Investment [Abstract]    
Recorded investment - with an Allowance 26 631
Recorded investment - with No Allowance 88 142
Recorded Investment - Total 114 773
Impaired Financing Receivable, Unpaid Principal Balance [Abstract]    
Unpaid principal balance - with an Allowance 26 631
Unpaid principal balance - with No Allowance 88 143
Unpaid Principal Balance - Total $ 114 $ 774