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Revenue from contracts with customers - Revenue streams (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019
Service charges on deposit accounts |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | $ 36,849 | $ 40,969 | $ 108,671 | $ 119,277
BPPR |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 87,912 | 90,517 | 246,506 | 266,368
BPPR | Service charges on deposit accounts |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 34,078 | 37,245 | 100,513 | 108,344
BPPR | Debit card fees |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 10,865 | 11,459 | 27,717 | 34,110
BPPR | Insurance fees, excluding reinsurance |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 9,269 | 8,921 | 25,140 | 29,786
BPPR | Credit card fees excluding late fees and membership fees |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 23,631 | 21,901 | 60,777 | 61,579
BPPR | Sale and administration of investment products |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 5,094 | 5,714 | 16,267 | 16,705
BPPR | Trust fees |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 4,975 | 5,277 | 16,092 | 15,844
Popular U.S. |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 3,865 | 5,353 | 11,390 | 15,155
Popular U.S. | Service charges on deposit accounts |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 2,771 | 3,724 | 8,158 | 10,933
Popular U.S. | Debit card fees |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 258 | 260 | 725 | 813
Popular U.S. | Insurance fees, excluding reinsurance |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 642 | 1,152 | 1,910 | 2,753
Popular U.S. | Credit card fees excluding late fees and membership fees |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 194 | 217 | 597 | 656
Popular U.S. | Sale and administration of investment products |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 0 | 0 | 0 | 0
Popular U.S. | Trust fees |  |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | $ 0 | $ 0 | $ 0 | $ 0

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- Definition Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 4 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=118956577&loc=SL49130543-203045 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 5 -URI http://asc.fasb.org/extlink&oid=118956577&loc=SL49130545-203045 + Details
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