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Revenue from contracts with customers - Revenue streams (Details) - USD ($) $ in Thousands | 12 Months Ended
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Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Service charges on deposit accounts |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | $ 147,823 | $ 160,933 | $ 150,677
BPPR |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 342,733 | 366,599 | 333,007
BPPR | Service charges on deposit accounts |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 136,703 | 146,384 | 137,062
BPPR | Debit card fees |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 38,685 | 46,066 | 45,139
BPPR | Insurance fees, excluding reinsurance |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 35,799 | 42,995 | 33,951
BPPR | Credit card fees excluding late fees and membership fees |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 88,091 | 86,884 | 74,609
BPPR | Sale and administration of investment products |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 21,755 | 23,072 | 21,895
BPPR | Trust fees |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 21,700 | 21,198 | 20,351
Popular U.S. |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 15,402 | 20,294 | 19,238
Popular U.S. | Service charges on deposit accounts |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 11,120 | 14,549 | 13,615
Popular U.S. | Debit card fees |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 967 | 1,076 | 1,035
Popular U.S. | Insurance fees, excluding reinsurance |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 2,484 | 3,803 | 3,667
Popular U.S. | Credit card fees excluding late fees and membership fees |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 831 | 866 | 921
Popular U.S. | Sale and administration of investment products |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | 0 | 0 | 0
Popular U.S. | Trust fees |  |  |
Revenue From Contract With Customer Excluding Assessed Tax | $ 0 | $ 0 | $ 0

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- Definition Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 4 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=118956577&loc=SL49130543-203045 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 5 -URI http://asc.fasb.org/extlink&oid=118956577&loc=SL49130545-203045 + Details
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