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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2021 | Dec. 31, 2020 | Dec. 31, 2019
Interest income: |  |  |
Loans | $ 1,747,827 | $ 1,742,390 | $ 1,802,968
Money market investments | 21,147 | 19,721 | 89,823
Investment securities | 353,663 | 329,440 | 368,002
Total interest income | 2,122,637 | 2,091,551 | 2,260,793
Interest expense: |  |  |
Deposits | 111,621 | 175,855 | 304,858
Short-term borrowings | 319 | 2,457 | 6,100
Long-term debt | 53,107 | 56,626 | 58,141
Total interest expense | 165,047 | 234,938 | 369,099
Net interest income | 1,957,590 | 1,856,613 | 1,891,694
Provision for credit losses (benefit) | (193,464) | 292,536 | 165,779
Net interest income after provision for credit losses (benefit) | 2,151,054 | 1,564,077 | 1,725,915
Non-interest income: |  |  |
Mortgage banking activities | 50,133 | 10,401 | 32,093
Net gain (loss) on sale of debt securities | 23 | 41 | (20)
Net gain, including impairment on equity securities | 131 | 6,279 | 2,506
Net (loss) profit on trading account debt securities | (389) | 1,033 | 994
Net (loss) gain on sale of loans, including valuation adjustments on loans held-for-sale | (73) | 1,234 | 0
Adjustments (expense) to indemnity reserves on loans sold | 4,406 | 390 | (343)
Other operating income | 113,951 | 87,219 | 88,514
Total non-interest income | 642,128 | 512,312 | 569,883
Operating expenses: |  |  |
Personnel costs | 631,802 | 564,205 | 590,625
Net occupancy expenses | 102,226 | 119,345 | 96,339
Equipment expenses | 92,097 | 88,932 | 84,215
Other taxes | 56,783 | 54,454 | 51,653
Professional fees | 410,865 | 394,122 | 384,411
Communications | 25,234 | 23,496 | 23,450
Business promotion | 72,981 | 57,608 | 75,372
FDIC deposit insurance | 25,579 | 23,868 | 18,179
Other real estate owned (OREO) (income) expenses | (14,414) | (3,480) | 4,298
Other operating expenses | 136,988 | 128,882 | 139,570
Amortization of intangibles | 9,134 | 6,397 | 9,370
Total operating expenses | 1,549,275 | 1,457,829 | 1,477,482
Income before income tax | 1,243,907 | 618,560 | 818,316
Income tax expense | 309,018 | 111,938 | 147,181
Net Income | 934,889 | 506,622 | 671,135
Net Income Applicable to Common Stock | $ 933,477 | $ 504,864 | $ 667,412
Net Income per Common Share - Basic | $ 11.49 | $ 5.88 | $ 6.89
Net Income per Common Share - Diluted | $ 11.46 | $ 5.87 | $ 6.88
Service charges on deposit accounts |  |  |
Non-interest income: |  |  |
Revenue from contract with customer | $ 162,698 | $ 147,823 | $ 160,933
Other services |  |  |
Non-interest income: |  |  |
Revenue from contract with customer | $ 311,248 | $ 257,892 | $ 285,206

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