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Transfers of financial assets and servicing assets - Additional Information (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2022
Mar. 31, 2021
Dec. 31, 2021
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Weighted average mortgage servicing fees 0.31% 0.30%  
Sensitivity Analysis Of Fair Value Of Interests Continued To Be Held By Transfer or Servicing Assets Or Liabilities Description Of Objectives Methodology And Limitations The sensitivity analyses presented in the table above for servicing rights are hypothetical and should be used with caution. As the figures indicate, changes in fair value based on a 10 and 20 percent variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, in the sensitivity tables included herein, the effect of a variation in a particular assumption on the fair value of the retained interest is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another (for example, increases in market interest rates may result in lower prepayments and increased credit losses), which might magnify or counteract the sensitivities.    
Mortgage loans related to buy-back option program $ 29,856,356   $ 29,506,225
Buy Back Option Program      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Mortgage loans related to buy-back option program 13,000   13,000
GNMA      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Repurchased loans 19,000 $ 44,000  
Residential Mortgage      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Gain Loss On Sale 1,100 3,700  
Mortgage loans related to buy-back option program 1,600,000   1,600,000
Residential Mortgage | Loans with recourse      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Loans serviced 700,000   700,000
Serviced mortgage loans      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Servicing rights on whole loan sales, principal balance 19,000 65,000  
Securitization Financial Asset For Which Transfer Is Accounted As Sale Gain Loss On Sale 200 1,300  
Loans serviced 11,900,000   $ 12,100,000
Serviced mortgage loans | Loans with recourse      
Securitization Financial Asset For Which Transfer Is Accounted As Sale Line Items      
Repurchased loans $ 3,000 $ 8,000