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Revenue from contracts with customers - Revenue streams (Details) - USD ($)
$ in Thousands
3 Months Ended
Mar. 31, 2022
Mar. 31, 2021
Service charges on deposit accounts    
Revenue from contract with customer $ 40,713 $ 39,620
BPPR    
Revenue from contract with customer 101,747 93,404
BPPR | Service charges on deposit accounts    
Revenue from contract with customer 37,985 36,859
BPPR | Debit card fees    
Revenue from contract with customer 11,562 11,342
BPPR | Insurance fees, excluding reinsurance    
Revenue from contract with customer 10,038 8,238
BPPR | Credit card fees excluding late fees and membership fees    
Revenue from contract with customer 30,222 25,410
BPPR | Sale and administration of investment products    
Revenue from contract with customer 5,791 5,540
BPPR | Trust fees    
Revenue from contract with customer 6,149 6,015
Popular U.S.    
Revenue from contract with customer 4,591 3,853
Popular U.S. | Service charges on deposit accounts    
Revenue from contract with customer 2,728 2,761
Popular U.S. | Debit card fees    
Revenue from contract with customer 217 235
Popular U.S. | Insurance fees, excluding reinsurance    
Revenue from contract with customer 1,322 609
Popular U.S. | Credit card fees excluding late fees and membership fees    
Revenue from contract with customer 324 248
Popular U.S. | Sale and administration of investment products    
Revenue from contract with customer 0 0
Popular U.S. | Trust fees    
Revenue from contract with customer $ 0 $ 0