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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($) $ in Thousands | 12 Months Ended
--- | ---
Dec. 31, 2023 | Dec. 31, 2022 | Dec. 31, 2021
Interest income: |  |  |
Loans | $ 2,331,654 | $ 1,876,166 | $ 1,747,827
Money market investments | 366,625 | 118,080 | 21,147
Investment securities | 547,028 | 471,665 | 353,663
Total interest income | 3,245,307 | 2,465,911 | 2,122,637
Interest expense: |  |  |
Deposits | 1,050,024 | 252,845 | 111,621
Short-term borrowings | 7,329 | 5,737 | 319
Long-term debt | 56,430 | 39,970 | 53,107
Total interest expense | 1,113,783 | 298,552 | 165,047
Net interest income | 2,131,524 | 2,167,359 | 1,957,590
Provision for credit losses (benefit) | 208,609 | 83,030 | (193,464)
Net interest income after provision for credit losses (benefit) | 1,922,915 | 2,084,329 | 2,151,054
Mortgage banking activities | 21,497 | 42,450 | 50,133
Net gain on sale of debt securities | 0 | 0 | 23
Net gains (losses), including impairment, on equity securities | 3,482 | (7,334) | 131
Net profit (loss) on trading account debt securities | 1,382 | (784) | (389)
Net loss on sale of loans, including valuation adjustments on loans held-for-sale | (115) | 0 | (73)
Adjustments to indemnity reserves on loans sold | 2,319 | 919 | 4,406
Other operating income | 100,243 | 370,592 | 113,951
Total non-interest income | 650,724 | 897,062 | 642,128
Operating expenses: |  |  |
Personnel costs | 778,045 | 719,764 | 631,802
Net occupancy expenses | 111,586 | 106,169 | 102,226
Equipment expenses | 37,057 | 35,626 | 32,919
Other taxes | 55,926 | 63,603 | 56,783
Professional fees | 161,142 | 172,043 | 126,721
Technology and software expenses | 290,615 | 291,902 | 277,979
Processing and transactional services | 138,070 | 127,145 | 121,367
Communications | 16,664 | 14,885 | 14,029
Business promotion | 94,926 | 88,918 | 72,981
FDIC deposit insurance | 105,985 | 26,787 | 25,579
Other real estate owned (OREO) income | (15,375) | (22,143) | (14,414)
Other operating expenses | 97,279 | 109,446 | 92,169
Amortization of intangibles | 3,180 | 3,275 | 9,134
Goodwill impairment losses | 23,000 | 9,000 | 0
Total operating expenses | 1,898,100 | 1,746,420 | 1,549,275
Income before income tax | 675,539 | 1,234,971 | 1,243,907
Income tax expense | 134,197 | 132,330 | 309,018
Net Income | 541,342 | 1,102,641 | 934,889
Net Income Applicable to Common Stock | $ 539,930 | $ 1,101,229 | $ 933,477
Net Income per Common Share - Basic | $ 7.53 | $ 14.65 | $ 11.49
Net Income per Common Share - Diluted | $ 7.52 | $ 14.63 | $ 11.46
Service charges on deposit accounts |  |  |
Interest expense: |  |  |
Revenue from contract with customer | $ 147,476 | $ 157,210 | $ 162,698
Other service fees |  |  |
Interest expense: |  |  |
Revenue from contract with customer | $ 374,440 | $ 334,009 | $ 311,248

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