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Transfers of financial assets and servicing assets - Key economic assumptions used (Details) - Residential Mortgage
3 Months Ended
Dec. 31, 2023
Dec. 31, 2022
BPPR    
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement [Line Items]    
Weighted average prepayment speed (annual rate) 7.00% 5.40%
Weighted average life (in years) 9 years 1 month 6 days 9 years 6 months
Discount rate (annual rate) 9.60% 10.50%
PB    
Assumption for Fair Value as of Balance Sheet Date of Assets or Liabilities that relate to Transferor's Continuing Involvement [Line Items]    
Weighted average prepayment speed (annual rate) 6.80% 8.10%
Weighted average life (in years) 8 years 3 months 18 days 7 years 9 months 18 days
Discount rate (annual rate) 11.10% 9.90%