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Transfers of financial assets and servicing assets - Additional Information (Details) - USD ($)
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Jun. 30, 2023
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Servicing rights on whole loan sales, principal balance $ 50,000,000 $ 114,000,000  
Mortgage securitizations, net gains $ 700,000 $ 1,800,000  
Weighted average mortgage servicing fees 0.31% 0.31%  
Liabilities incurred as a result of the securitizations $ 0 $ 0  
Sensitivity Analysis Of Fair Value Of Interests Continued To Be Held By Transfer or Servicing Assets Or Liabilities Description Of Objectives Methodology And Limitations The sensitivity analyses presented in the table above for servicing rights are hypothetical and should be used with caution. As the figures indicate, changes in fair value based on a 10 and 20 percent variation in assumptions generally cannot be extrapolated because the relationship of the change in assumption to the change in fair value may not be linear. Also, in the sensitivity tables included herein, the effect of a variation in a particular assumption on the fair value of the retained interest is calculated without changing any other assumption. In reality, changes in one factor may result in changes in another (for example, increases in market interest rates may result in lower prepayments and increased credit losses), which might magnify or counteract the sensitivities.    
Mortgage loans related to buy-back option program $ 35,420,879,000 32,372,925,000  
Buy Back Option Program      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Mortgage loans related to buy-back option program 11,000,000 14,000,000  
GNMA      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Repurchased loans 44,000,000 58,000,000  
Residential Mortgage      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Mortgage loans related to buy-back option program 1,900,000,000 1,600,000,000  
Residential Mortgage | Loans with recourse      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Loans serviced 561,000,000 640,000,000  
Principal amount 60 days or more past due 13,000,000 15,000,000  
Serviced mortgage loans      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Loans serviced 9,900,000,000 11,100,000,000  
Serviced mortgage loans | Loans with recourse      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Repurchased loans $ 2,000,000 $ 7,000,000  
Serviced mortgage loans | Servicing contract termination      
Securitization or Asset-backed Financing Arrangement, Financial Asset for which Transfer is Accounted as Sale [Line Items]      
Servicing rights on whole loan sales, principal balance     $ 260,000,000
mortgage servicing right fair value     $ 2,000,000