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Segment reporting - Selected Balance Sheet information (Details) - USD ($)
$ in Thousands
Dec. 31, 2023
Dec. 31, 2022
Dec. 31, 2021
Segment Reporting Information [Line Items]      
Assets $ 70,758,155 $ 67,637,917 $ 75,097,899
Deposits 63,618,243 61,227,227  
Puerto Rico      
Segment Reporting Information [Line Items]      
Assets 54,181,300 53,541,427 63,221,282
Loans 22,519,961 20,884,442 19,770,118
Deposits 51,282,007 51,138,790 57,211,608
Popular U.S.      
Segment Reporting Information [Line Items]      
Assets 15,343,156 12,718,775 10,986,055
Loans 12,006,012 10,643,964 8,903,493
Deposits 10,643,602 8,182,702 7,777,232
Other      
Segment Reporting Information [Line Items]      
Assets 1,233,699 1,377,715 890,562
Loans 543,299 554,744 626,115
Deposits $ 1,692,634 $ 1,905,735 $ 2,016,248