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Allowance for credit losses - Amortized cost basis of the loans modified to borrowers experiencing financial difficulties (Details) - USD ($)
$ in Thousands
3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Interest Rate Reduction        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 3,117 $ 421 $ 3,856 $ 972
% of total class of Financing Receivables 1.00% 0.00% 0.01% 0.00%
Interest Rate Reduction | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 42   $ 42 $ 226
% of total class of Financing Receivables 0.00%   0.00% 0.00%
Interest Rate Reduction | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 33   $ 33  
% of total class of Financing Receivables 0.00%   0.00%  
Interest Rate Reduction | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 1,747   $ 2,122  
% of total class of Financing Receivables 0.02%   3.00%  
Interest Rate Reduction | Consumer | Credit card        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 422 $ 222 $ 549 $ 427
% of total class of Financing Receivables 0.04% 0.02% 0.05% 0.04%
Interest Rate Reduction | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 848 $ 199 $ 1,085 $ 316
% of total class of Financing Receivables 0.05% 0.01% 0.06% 0.02%
Interest Rate Reduction | Consumer | Other        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 25   $ 25 $ 3
% of total class of Financing Receivables 0.02%   2.00% 0.00%
Interest Rate Reduction | Puerto Rico        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 3,117 $ 418 $ 3,856 $ 969
% of total class of Financing Receivables 1.00% 0.00% 0.02% 0.00%
Interest Rate Reduction | Puerto Rico | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 42   $ 42 $ 226
% of total class of Financing Receivables 0.00%   0.00% 0.00%
Interest Rate Reduction | Puerto Rico | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 33   $ 33  
% of total class of Financing Receivables 0.00%   0.00%  
Interest Rate Reduction | Puerto Rico | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 1,747   $ 2,122  
% of total class of Financing Receivables 0.03%   4.00%  
Interest Rate Reduction | Puerto Rico | Consumer | Credit card        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 422 $ 222 $ 549 $ 427
% of total class of Financing Receivables 0.04% 0.02% 0.05% 0.04%
Interest Rate Reduction | Puerto Rico | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 848 $ 196 $ 1,085 $ 313
% of total class of Financing Receivables 0.05% 0.01% 0.06% 0.02%
Interest Rate Reduction | Puerto Rico | Consumer | Other        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 25   $ 25 $ 3
% of total class of Financing Receivables 0.02%   2.00% 0.00%
Interest Rate Reduction | Popular U.S.        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 3 $ 0 $ 3
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Interest Rate Reduction | Popular U.S. | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0   $ 0 $ 0
% of total class of Financing Receivables 0.00%   0.00% 0.00%
Interest Rate Reduction | Popular U.S. | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0   $ 0  
% of total class of Financing Receivables 0.00%   0.00%  
Interest Rate Reduction | Popular U.S. | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0   $ 0  
% of total class of Financing Receivables 0.00%   0.00%  
Interest Rate Reduction | Popular U.S. | Consumer | Credit card        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Interest Rate Reduction | Popular U.S. | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 3 $ 0 $ 3
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Interest Rate Reduction | Popular U.S. | Consumer | Other        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0   $ 0 $ 0
% of total class of Financing Receivables 0.00%   0.00% 0.00%
Term extension        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 51,353 $ 82,728 $ 112,183 $ 108,935
% of total class of Financing Receivables 0.14% 0.25% 0.32% 0.33%
Term extension | Construction        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis   $ 5,422   $ 10,122
% of total class of Financing Receivables   0.66%   1.23%
Term extension | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 17,575 $ 13,370 $ 30,510 $ 29,615
% of total class of Financing Receivables 0.22% 0.18% 0.39% 0.40%
Term extension | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 3,084 $ 24,978 $ 39,484 $ 24,978
% of total class of Financing Receivables 0.06% 0.53% 0.79% 0.53%
Term extension | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 7,205 $ 17,149 $ 17,789 $ 18,874
% of total class of Financing Receivables 0.23% 0.56% 0.57% 0.62%
Term extension | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 23,059 $ 21,610 $ 23,767 $ 25,069
% of total class of Financing Receivables 0.32% 0.35% 0.33% 0.40%
Term extension | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 374 $ 161 $ 577 $ 239
% of total class of Financing Receivables 0.02% 1.00% 0.03% 0.01%
Term extension | Consumer | Auto Loan        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 56 $ 38 $ 56 $ 38
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Term extension | Puerto Rico        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 44,504 $ 64,224 $ 105,329 $ 83,840
% of total class of Financing Receivables 0.18% 0.28% 0.42% 0.36%
Term extension | Puerto Rico | Construction        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis   $ 5,422   $ 5,422
% of total class of Financing Receivables   3.12%   3.12%
Term extension | Puerto Rico | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 16,933 $ 10,694 $ 29,868 $ 25,100
% of total class of Financing Receivables 0.26% 0.17% 0.45% 0.41%
Term extension | Puerto Rico | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 3,084 $ 24,978 $ 39,484 $ 24,978
% of total class of Financing Receivables 0.10% 0.86% 1.33% 0.86%
Term extension | Puerto Rico | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 1,134 $ 1,434 $ 11,718 $ 3,159
% of total class of Financing Receivables 0.08% 0.10% 0.83% 0.22%
Term extension | Puerto Rico | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 23,059 $ 21,610 $ 23,767 $ 25,069
% of total class of Financing Receivables 0.46% 0.54% 0.48% 0.62%
Term extension | Puerto Rico | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 238 $ 48 $ 436 $ 74
% of total class of Financing Receivables 0.01% 0.00% 0.02% 0.00%
Term extension | Puerto Rico | Consumer | Auto Loan        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 56 $ 38 $ 56 $ 38
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Term extension | Popular U.S.        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 6,849 $ 18,504 $ 6,854 $ 25,095
% of total class of Financing Receivables 7.00% 0.19% 0.07% 0.25%
Term extension | Popular U.S. | Construction        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis   $ 0   $ 4,700
% of total class of Financing Receivables   0.00%   0.73%
Term extension | Popular U.S. | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 642 $ 2,676 $ 642 $ 4,515
% of total class of Financing Receivables 5.00% 0.21% 0.05% 0.35%
Term extension | Popular U.S. | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Term extension | Popular U.S. | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 6,071 $ 15,715 $ 6,071 $ 15,715
% of total class of Financing Receivables 35.00% 97.00% 0.35% 0.97%
Term extension | Popular U.S. | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Term extension | Popular U.S. | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 136 $ 113 $ 141 $ 165
% of total class of Financing Receivables 10.00% 0.05% 0.10% 0.08%
Term extension | Popular U.S. | Consumer | Auto Loan        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Other-Than-Insignificant Payment Delays        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 115,552 $ 885 $ 129,882 $ 31,559
% of total class of Financing Receivables 0.32% 0.00% 0.36% 0.10%
Other-Than-Insignificant Payment Delays | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 127 $ 137 $ 127 $ 137
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Other-Than-Insignificant Payment Delays | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 57,071   $ 57,071 $ 1,743
% of total class of Financing Receivables 1.14%   1.14% 0.04%
Other-Than-Insignificant Payment Delays | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 6,230 $ 748 $ 16,207 $ 27,462
% of total class of Financing Receivables 0.20% 0.02% 0.52% 0.90%
Other-Than-Insignificant Payment Delays | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 52,124   $ 56,477 $ 2,217
% of total class of Financing Receivables 0.72%   0.78% 0.04%
Other-Than-Insignificant Payment Delays | Puerto Rico        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 115,552 $ 885 $ 129,882 $ 17,087
% of total class of Financing Receivables 0.46% 0.00% 0.52% 0.07%
Other-Than-Insignificant Payment Delays | Puerto Rico | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 127 $ 137 $ 127 $ 137
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Other-Than-Insignificant Payment Delays | Puerto Rico | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 57,071   $ 57,071 $ 1,743
% of total class of Financing Receivables 1.92%   1.92% 0.06%
Other-Than-Insignificant Payment Delays | Puerto Rico | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 6,230 $ 748 $ 16,207 $ 13,812
% of total class of Financing Receivables 0.44% 0.05% 1.14% 0.97%
Other-Than-Insignificant Payment Delays | Puerto Rico | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 52,124   $ 56,477 $ 1,395
% of total class of Financing Receivables 1.04%   1.13% 0.03%
Other-Than-Insignificant Payment Delays | Popular U.S.        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 14,472
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.15%
Other-Than-Insignificant Payment Delays | Popular U.S. | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Other-Than-Insignificant Payment Delays | Popular U.S. | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0   $ 0 $ 0
% of total class of Financing Receivables 0.00%   0.00% 0.00%
Other-Than-Insignificant Payment Delays | Popular U.S. | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 13,650
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.85%
Other-Than-Insignificant Payment Delays | Popular U.S. | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0   $ 0 $ 822
% of total class of Financing Receivables 0.00%   0.00% 0.04%
Combination - Term Extension and Interest Rate Reduction        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 7,957 $ 12,000 $ 13,577 $ 23,307
% of total class of Financing Receivables 0.02% 0.04% 0.04% 0.07%
Combination - Term Extension and Interest Rate Reduction | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 5,277 $ 11,453 $ 8,723 $ 22,213
% of total class of Financing Receivables 0.07% 0.15% 0.11% 0.30%
Combination - Term Extension and Interest Rate Reduction | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis     $ 890  
% of total class of Financing Receivables     0.02%  
Combination - Term Extension and Interest Rate Reduction | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis       $ 101
% of total class of Financing Receivables       0.01%
Combination - Term Extension and Interest Rate Reduction | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 490 $ 58 $ 586 $ 58
% of total class of Financing Receivables 1.00% 0.00% 1.00% 0.00%
Combination - Term Extension and Interest Rate Reduction | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 2,190 $ 489 $ 3,378 $ 907
% of total class of Financing Receivables 0.12% 0.03% 0.18% 0.05%
Combination - Term Extension and Interest Rate Reduction | Consumer | Auto Loan        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis       $ 28
% of total class of Financing Receivables       0.00%
Combination - Term Extension and Interest Rate Reduction | Puerto Rico        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 7,926 $ 11,919 $ 13,365 $ 22,899
% of total class of Financing Receivables 0.03% 0.05% 0.05% 0.10%
Combination - Term Extension and Interest Rate Reduction | Puerto Rico | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 5,246 $ 11,372 $ 8,655 $ 21,805
% of total class of Financing Receivables 0.08% 0.18% 0.13% 0.35%
Combination - Term Extension and Interest Rate Reduction | Puerto Rico | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis     $ 890  
% of total class of Financing Receivables     0.03%  
Combination - Term Extension and Interest Rate Reduction | Puerto Rico | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis       $ 101
% of total class of Financing Receivables       0.01%
Combination - Term Extension and Interest Rate Reduction | Puerto Rico | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 490 $ 58 $ 586 $ 58
% of total class of Financing Receivables 1.00% 0.00% 0.01% 0.00%
Combination - Term Extension and Interest Rate Reduction | Puerto Rico | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 2,190 $ 489 $ 3,234 $ 907
% of total class of Financing Receivables 0.13% 0.03% 0.19% 0.05%
Combination - Term Extension and Interest Rate Reduction | Puerto Rico | Consumer | Auto Loan        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis       $ 28
% of total class of Financing Receivables       0.00%
Combination - Term Extension and Interest Rate Reduction | Popular U.S.        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 31 $ 81 $ 212 $ 408
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Term Extension and Interest Rate Reduction | Popular U.S. | Mortgages        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 31 $ 81 $ 68 $ 408
% of total class of Financing Receivables 0.00% 0.01% 0.01% 0.03%
Combination - Term Extension and Interest Rate Reduction | Popular U.S. | Commercial | CRE non-owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis     $ 0  
% of total class of Financing Receivables     0.00%  
Combination - Term Extension and Interest Rate Reduction | Popular U.S. | Commercial | CRE owner occupied        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis       $ 0
% of total class of Financing Receivables       0.00%
Combination - Term Extension and Interest Rate Reduction | Popular U.S. | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Term Extension and Interest Rate Reduction | Popular U.S. | Consumer | Personal loans        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 144 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.11% 0.00%
Combination - Term Extension and Interest Rate Reduction | Popular U.S. | Consumer | Auto Loan        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis       $ 0
% of total class of Financing Receivables       0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 332 $ 268 $ 628 $ 523
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 89 $ 78 $ 89 $ 78
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Consumer | Credit card        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 243 $ 190 $ 539 $ 445
% of total class of Financing Receivables 0.02% 0.02% 0.05% 4.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Puerto Rico        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 332 $ 268 $ 628 $ 523
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Puerto Rico | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 89 $ 78 $ 89 $ 78
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Puerto Rico | Consumer | Credit card        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 243 $ 190 $ 539 $ 445
% of total class of Financing Receivables 0.02% 0.02% 0.05% 4.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Popular U.S.        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Popular U.S. | Commercial | Commercial and industrial        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%
Combination - Other-Than-Insignificant Payment Delays and Interest Rate Reduction | Popular U.S. | Consumer | Credit card        
Financing Receivable, Modifications [Line Items]        
Amortized Cost Basis $ 0 $ 0 $ 0 $ 0
% of total class of Financing Receivables 0.00% 0.00% 0.00% 0.00%