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Revenue from contracts with customers - Revenue streams (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2024 | Sep. 30, 2023 | Sep. 30, 2024 | Sep. 30, 2023
Service charges on deposit accounts |  |  |  |
Revenue from contract with customer | $ 38,315 | $ 37,318 | $ 113,283 | $ 109,777
BPPR |  |  |  |
Revenue from contract with customer | 114,876 | 109,313 | 339,346 | 325,957
BPPR | Service charges on deposit accounts |  |  |  |
Revenue from contract with customer | 35,699 | 34,740 | 105,770 | 102,145
BPPR | Debit card fees |  |  |  |
Revenue from contract with customer | 25,997 | 24,390 | 78,308 | 73,489
BPPR | Insurance fees, excluding reinsurance |  |  |  |
Revenue from contract with customer | 11,702 | 11,487 | 33,966 | 34,437
BPPR | Credit card fees excluding late fees and membership fees |  |  |  |
Revenue from contract with customer | 26,189 | 25,336 | 76,828 | 77,128
BPPR | Sale and administration of investment products |  |  |  |
Revenue from contract with customer | 8,387 | 6,820 | 23,664 | 19,454
BPPR | Trust fees |  |  |  |
Revenue from contract with customer | 6,902 | 6,540 | 20,810 | 19,304
Popular U.S. |  |  |  |
Revenue from contract with customer | 4,879 | 4,666 | 14,447 | 13,671
Popular U.S. | Service charges on deposit accounts |  |  |  |
Revenue from contract with customer | 2,616 | 2,578 | 7,513 | 7,632
Popular U.S. | Debit card fees |  |  |  |
Revenue from contract with customer | 200 | 213 | 599 | 654
Popular U.S. | Insurance fees, excluding reinsurance |  |  |  |
Revenue from contract with customer | 1,684 | 1,535 | 5,130 | 4,130
Popular U.S. | Credit card fees excluding late fees and membership fees |  |  |  |
Revenue from contract with customer | 379 | 340 | 1,205 | 1,255
Popular U.S. | Sale and administration of investment products |  |  |  |
Revenue from contract with customer | 0 | 0 | 0 | 0
Popular U.S. | Trust fees |  |  |  |
Revenue from contract with customer | $ 0 | $ 0 | $ 0 | $ 0

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- Definition Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 924 -SubTopic 10 -Name Accounting Standards Codification -Section S99 -Paragraph 1 -Subparagraph (SAB Topic 11.L) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479941/924-10-S99-1 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-5 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 30 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-30 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 4 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-4 + Details
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