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Revenue (Tables) | 12 Months Ended
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Mar. 31, 2021
Revenue from Contract with Customer [Abstract] |
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction | Our typical performance obligations include the following:
Performance Obligation | When Performance Obligation is Typically Satisfied | When Payment is Typically Due | How Standalone Selling Price is Typically Estimated
Software and Products Revenue
Software Licenses | Upon shipment or made available for download (point in time) | Within 90 days of shipment except for certain subscription licenses which are paid for over time | Residual approach
Appliances | When control of the appliances passes to the customer; typically upon delivery | Within 90 days of delivery | Residual approach
Customer Support Revenue
Software Updates | Ratably over the course of the support contract (over time) | At the beginning of the contract period | Observable in renewal transactions
Customer Support | Ratably over the course of the support contract (over time) | At the beginning of the contract period | Observable in renewal transactions
Other Services Revenue
Other Professional Services (except for education services) | As work is performed (over time) | Within 90 days of services being performed | Observable in transactions without multiple performance obligations
Education Services | When the class is taught (point in time) | Within 90 days of services being performed | Observable in transactions without multiple performance obligations
Software-as-a-service (Metallic) | Ratably over the course of the contract (over time) | Annual or monthly payments | Observable in transactions without multiple performance obligations
Disaggregation of Revenue |
| Year Ended March 31, 2021
| Americas | EMEA | APJ | Total
Software and Products Revenue | $ | 187,027 |  | $ | 101,673 |  | $ | 38,143 |  | $ | 326,843 |
Customer Support Revenue | 215,831 |  | 100,620 |  | 41,330 |  | 357,781 |
Professional Services | 21,264 |  | 12,138 |  | 5,446 |  | 38,848 |
Total Revenue | $ | 424,122 |  | $ | 214,431 |  | $ | 84,919 |  | $ | 723,472 |
| Year Ended March 31, 2020
| Americas | EMEA | APJ | Total
Software and Products Revenue | $ | 141,856 |  | $ | 95,356 |  | $ | 38,096 |  | $ | 275,308 |
Customer Support Revenue | 230,226 |  | 88,965 |  | 40,939 |  | 360,130 |
Professional Services | 18,778 |  | 10,459 |  | 6,210 |  | 35,447 |
Total Revenue | $ | 390,860 |  | $ | 194,780 |  | $ | 85,245 |  | $ | 670,885 |
| Year Ended March 31, 2019
| Americas | EMEA | APJ | Total
Software and Products Revenue | $ | 170,114 |  | $ | 95,913 |  | $ | 43,872 |  | $ | 309,899 |
Customer Support Revenue | 237,190 |  | 82,895 |  | 38,662 |  | 358,747 |
Professional Services | 23,076 |  | 12,380 |  | 6,855 |  | 42,311 |
Total Revenue | $ | 430,380 |  | $ | 191,188 |  | $ | 89,389 |  | $ | 710,957 |
Contract with Customer, Asset and Liability | The opening and closing balances of our Accounts receivable, Unbilled receivables and Deferred revenues are as follows:
| Accounts Receivable | Unbilled Receivable (current) | Unbilled Receivable (long-term) | Deferred Revenue (current) | Deferred Revenue (long-term)
Opening Balance as of March 31, 2020 | $ | 129,856 |  | $ | 17,134 |  | $ | 7,857 |  | $ | 233,497 |  | $ | 92,723 |
Increase/(decrease), net | 39,129 |  | 2,007 |  | (394) |  | 19,714 |  | 26,508 |
Ending Balance as of March 31, 2021 | $ | 168,985 |  | $ | 19,141 |  | $ | 7,463 |  | $ | 253,211 |  | $ | 119,231 |

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- Definition Tabular disclosure of receivable, contract asset, and contract liability from contract with customer. Includes, but is not limited to, change in contract asset and contract liability. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130551-203045 + Details
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- Definition Tabular disclosure of expected timing for satisfying remaining performance obligation. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(1) -URI http://asc.fasb.org/extlink&oid=121604090&loc=SL49130556-203045 + Details
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