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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Revenues:      
Total revenues $ 1,505,118 $ 1,444,055 $ 1,323,096
Amortization of acquired technology 35,354 73,461 98,458
Total cost of revenues 343,503 331,999 317,985
Gross profit 1,161,615 1,112,056 1,005,111
Operating expenses:      
Research and development 318,769 260,660 230,151
Sales and marketing 535,680 496,816 451,839
General and administrative 128,092 122,112 93,548
Amortization of intangible assets 153,471 172,434 189,309
Restructuring, acquisition and other charges 0 128 19,477
Total operating expenses 1,136,012 1,052,150 984,324
Income from operations 25,603 59,906 20,787
Interest income 9,224 1,213 2,254
Interest expense (78,020) (132,439) (149,445)
Loss on debt refinancing 0 (30,882) (37,400)
Other income (expense), net 8,996 26,312 (26,404)
Loss before income taxes (34,197) (75,890) (190,208)
Income tax expense (benefit) 19,478 24,039 (22,321)
Net loss $ (53,675) $ (99,929) $ (167,887)
Net loss per share attributable to Class A and Class B-1 common stockholders      
Basic (in dollars per share) [1] $ (0.19) $ (0.40) $ (0.69)
Diluted (in dollars per share) [1] $ (0.19) $ (0.40) $ (0.69)
Weighted-average shares used in computing net loss per share:      
Basic (in shares) [1] 281,129 250,418 244,331
Diluted (in shares) [1] 281,129 250,418 244,331
Software revenue      
Revenues:      
Total revenues $ 867,560 $ 776,941 $ 656,960
Cost of revenues: 106,023 85,718 58,330
Subscriptions      
Revenues:      
Total revenues 857,163 747,672 593,834
Cost of revenues: 105,387 81,266 54,454
Perpetual license      
Revenues:      
Total revenues 10,397 29,269 63,126
Cost of revenues: 636 4,452 3,876
Maintenance and professional services      
Revenues:      
Total revenues 637,558 667,114 666,136
Cost of revenues: $ 202,126 $ 172,820 $ 161,197
[1] Amounts for periods prior to the completion of our restructuring transactions on September 30, 2021 have been retrospectively adjusted to give effect to the restructuring transactions described in Note 1 Organization and Description of Business in the Notes to our Consolidated Financial Statements.