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Disaggregation of Revenue, Contract Liabilities, Remaining Performance Obligations, Credit Risk and Capitalized Costs to Obtain a Contract | 9 Months Ended
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Sep. 30, 2023
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue, Contract Liabilities, Remaining Performance Obligations, Credit Risk and Capitalized Costs to Obtain a Contract | Note 8. Disaggregation of Revenue, Contract Liabilities, Remaining Performance Obligations, Credit Risk and Capitalized Costs to Obtain a Contract The following table presents the disaggregation of revenue by revenue type, consistent with how the Company evaluates its financial performance, for the three and nine months ended September 30, 2023 and 2022 (in thousands):
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2023 |  | 2022 |  | 2023 |  | 2022
Revenue: |  |  |  |  |  |  |
Cloud and subscription support | $ | 180,123 |  |  | $ | 142,444 |  |  | $ | 514,207 |  |  | $ | 410,262 |
Self-managed subscription license | 81,705 |  |  | 71,565 |  |  | 189,132 |  |  | 208,537 |
Subscription | 261,828 |  |  | 214,009 |  |  | 703,339 |  |  | 618,799 |
Perpetual license | 205 |  |  | 1,208 |  |  | 1,024 |  |  | 6,180 |
Software revenue | 262,033 |  |  | 215,217 |  |  | 704,363 |  |  | 624,979 |
Maintenance | 124,267 |  |  | 127,909 |  |  | 374,493 |  |  | 392,221 |
Professional services | 22,263 |  |  | 28,825 |  |  | 71,126 |  |  | 89,137 |
Maintenance and professional services revenue | 146,530 |  |  | 156,734 |  |  | 445,619 |  |  | 481,358 |
Total revenues | $ | 408,563 |  |  | $ | 371,951 |  |  | $ | 1,149,982 |  |  | $ | 1,106,337 |
Revenue by geographic location for the three and nine months ended September 30, 2023 and 2022 (in thousands):
| Three Months Ended September 30, |  | Nine Months Ended September 30,
| 2023 |  | 2022 |  | 2023 |  | 2022
North America | $ | 278,604 |  |  | $ | 258,557 |  |  | $ | 786,230 |  |  | $ | 757,489 |
EMEA | 89,713 |  |  | 74,598 |  |  | 247,707 |  |  | 231,081 |
Asia Pacific | 30,516 |  |  | 30,362 |  |  | 89,937 |  |  | 93,437 |
Latin America | 9,730 |  |  | 8,434 |  |  | 26,108 |  |  | 24,330 |
Total revenues | $ | 408,563 |  |  | $ | 371,951 |  |  | $ | 1,149,982 |  |  | $ | 1,106,337 |
In the three months ended September 30, 2023 and 2022, the Company’s revenue from customers in the United States was $263.2 million and $244.2 million, respectively. In the nine months ended September 30, 2023 and 2022, the Company’s revenue from customers in the United States was $735.5 million and $717.2 million, respectively. No foreign country represented 10% or more of the Company’s total revenue during the three and nine months ended September 30, 2023 and 2022. Contract Liabilities As of September 30, 2023, deferred revenue and customer deposit liabilities were $614.0 million and $0.3 million, respectively. As of December 31, 2022, deferred revenue and customer deposit liabilities were $697.5 million and $2.0 million, respectively. The amount of revenues recognized during the three and nine months ended September 30, 2023 that were included in the opening contract liabilities balance as of January 1, 2023 was approximately $137.3 million and $597.1 million, respectively. The amount of revenues recognized during the three and nine months ended September 30, 2022 that were included in the opening contract liabilities balance as of January 1, 2022 were approximately $122.0 million and $533.7 million, respectively. Remaining Performance Obligations from Customer Contracts As of September 30, 2023, the Company’s remaining performance obligations were $1.3 billion, which does not include customer deposit liabilities. The Company expects to recognize approximately 68% of its remaining performance obligations at September 30, 2023 as revenues over the next twelve months and the remainder over the next two to three years. Concentrations of Credit Risk and Credit Evaluations No customer accounted for more than 10% of revenue during the three and nine months ended September 30, 2023 and 2022. At September 30, 2023 and December 31, 2022, no customer accounted for more than 10% of the accounts receivable balance. Capitalized Costs to Obtain a Contract Capitalized costs to obtain contracts consist of sales commissions and related payroll taxes (together “deferred commissions”). The changes in the capitalized costs to obtain a contract for the nine months ended September 30, 2023 (in thousands):
| Amount
Ending balance as of December 31, 2022 | $ | 217,804 |
Additions | 46,482 |
Commissions amortized | (54,756) |
Revaluation | (782) |
Ending balance as of September 30, 2023 | $ | 208,748 |
As of September 30, 2023, $71.0 million and $137.7 million of deferred commissions balance were included in prepaid expenses and other current assets and other assets in the condensed consolidated balance sheet, respectively.

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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 9 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-9 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 10 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-10 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-15 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (c) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 12 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-12 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 606 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 13 -Subparagraph (b)(2) -Publisher FASB -URI https://asc.fasb.org//1943274/2147479806/606-10-50-13 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Name Accounting Standards Codification -Topic 606 -Publisher FASB -URI https://asc.fasb.org//606/tableOfContent + Details
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