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Disaggregation of Revenue, Contract Liabilities, Remaining Performance Obligations, Credit Risk and Capitalized Costs to Obtain a Contract
 9 Months Ended
Sep. 30, 2023
Revenue from Contract with Customer [Abstract]  
Disaggregation of Revenue, Contract Liabilities, Remaining Performance Obligations, Credit Risk and Capitalized Costs to Obtain a Contract
Note 8. Disaggregation of Revenue, Contract Liabilities, Remaining Performance Obligations, Credit Risk and Capitalized Costs to Obtain a Contract
The following table presents the disaggregation of revenue by revenue type, consistent with how the Company evaluates its financial performance, for the three and nine months ended September 30, 2023 and 2022 (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2023202220232022
Revenue:
Cloud and subscription support
$180,123 $142,444 $514,207 $410,262 
Self-managed subscription license
81,705 71,565 189,132 208,537 
Subscription
261,828 214,009 703,339 618,799 
Perpetual license
205 1,208 1,024 6,180 
Software revenue
262,033 215,217 704,363 624,979 
Maintenance
124,267 127,909 374,493 392,221 
Professional services
22,263 28,825 71,126 89,137 
Maintenance and professional services revenue
146,530 156,734 445,619 481,358 
Total revenues
$408,563 $371,951 $1,149,982 $1,106,337 
Revenue by geographic location for the three and nine months ended September 30, 2023 and 2022 (in thousands):
Three Months Ended September 30,Nine Months Ended September 30,
2023202220232022
North America
$278,604 $258,557 $786,230 $757,489 
EMEA
89,713 74,598 247,707 231,081 
Asia Pacific
30,516 30,362 89,937 93,437 
Latin America
9,730 8,434 26,108 24,330 
Total revenues
$408,563 $371,951 $1,149,982 $1,106,337 
In the three months ended September 30, 2023 and 2022, the Company’s revenue from customers in the United States was $263.2 million and $244.2 million, respectively. In the nine months ended September 30, 2023 and 2022, the Company’s revenue from customers in the United States was $735.5 million and $717.2 million, respectively. No foreign country represented 10% or more of the Company’s total revenue during the three and nine months ended September 30, 2023 and 2022.
Contract Liabilities
As of September 30, 2023, deferred revenue and customer deposit liabilities were $614.0 million and $0.3 million, respectively. As of December 31, 2022, deferred revenue and customer deposit liabilities were $697.5 million and $2.0 million, respectively.
The amount of revenues recognized during the three and nine months ended September 30, 2023 that were included in the opening contract liabilities balance as of January 1, 2023 was approximately $137.3 million and $597.1 million, respectively. The amount of revenues recognized during the three and nine months ended September 30, 2022 that were included in the opening contract liabilities balance as of January 1, 2022 were approximately $122.0 million and $533.7 million, respectively.
Remaining Performance Obligations from Customer Contracts
As of September 30, 2023, the Company’s remaining performance obligations were $1.3 billion, which does not include customer deposit liabilities. The Company expects to recognize approximately 68% of its remaining performance obligations at September 30, 2023 as revenues over the next twelve months and the remainder over the next two to three years.
Concentrations of Credit Risk and Credit Evaluations
No customer accounted for more than 10% of revenue during the three and nine months ended September 30, 2023 and 2022. At September 30, 2023 and December 31, 2022, no customer accounted for more than 10% of the accounts receivable balance.
Capitalized Costs to Obtain a Contract
Capitalized costs to obtain contracts consist of sales commissions and related payroll taxes (together “deferred commissions”). The changes in the capitalized costs to obtain a contract for the nine months ended September 30, 2023 (in thousands):
Amount
Ending balance as of December 31, 2022
$217,804 
Additions 46,482 
Commissions amortized (54,756)
Revaluation (782)
Ending balance as of September 30, 2023
$208,748 
As of September 30, 2023, $71.0 million and $137.7 million of deferred commissions balance were included in prepaid expenses and other current assets and other assets in the condensed consolidated balance sheet, respectively.