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Segment reporting | 3 Months Ended
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Mar. 31, 2024
Segment Reporting [Abstract] |
Segment reporting | Segment reporting The Company manages various types of business process and information technology services in an integrated manner for clients in various industries and geographic locations. The Company's operating segments are significant strategic business units that align its products and services with how it manages its business, approaches key markets and interacts with its clients. The Company’s reportable segments are as follows: (1) Financial Services, (2) Consumer and Healthcare, and (3) High Tech and Manufacturing. The Company’s Chief Executive Officer, who has been identified as the Chief Operating Decision Maker ("CODM"), reviews operating segment revenue, which is a GAAP measure, and adjusted income from operations ("AOI"), which is a non-GAAP measure. The Company does not allocate, and therefore the CODM does not evaluate, stock-based compensation expenses, amortization and impairment of acquired intangible assets, foreign exchange gain/(losses) (other than those included in income from operations), interest income/(expense), restructuring expense/income, acquisition related expenses, any losses or gains from businesses held for sale, including impairment charges, other income/(expense), or income taxes by segment. The Company’s operating assets and liabilities pertain to multiple segments. The Company manages assets and liabilities on a total company basis, not by operating segment, and therefore asset and liabilities information and capital expenditures by operating segment are not presented to the CODM and are not reviewed by the CODM. The Company disaggregates its revenue as revenue from either Digital Operations services or Data-Tech-AI services based on the nature of the services provided. During the three months ended March 31, 2024, the Company realigned as Data-Tech-AI services certain services that had previously been designated as Digital Operations services based on the nature of work performed and the mode of delivery for these particular services, which have evolved over time. Accordingly, the Company has updated the classification of revenue derived from Digital Operations services and Data-Tech-AI services for the three months ended March 31, 2023 to present comparable information. See Note 19 for additional information. The CODM continues to review operating segment revenue, which is a GAAP measure, and adjusted income from operations, which is a non-GAAP measure. 18. Segment reporting (Continued) Revenues and adjusted income from operations for each of the Company’s segments for the three months ended March 31, 2023 were as follows:
| Net revenues |  |
| Data-Tech-AI |  | Digital operations |  | Total |  | AOI
Financial Services | $ | 140,026 |  |  | $ | 158,461 |  |  | $ | 298,487 |  |  | $ | 45,577 |
Consumer and Healthcare | 181,922 |  |  | 203,695 |  |  | 385,617 |  |  | 56,331 |
High Tech and Manufacturing | 188,005 |  |  | 217,210 |  |  | 405,215 |  |  | 64,291 |
Net revenues | $ | 509,953 |  |  | $ | 579,366 |  |  | $ | 1,089,319 |  |  |
Business held for sale (refer to Note (a) below and Note 7) |  |  |  |  | (490) |  |  | 1,201 |
Net revenues (excluding business held for sale - refer to Note (a) below and Note 7) |  |  |  |  | $ | 1,088,829 |  |  |
Others |  |  |  |  |  |  | 11,592 |
Total AOI |  |  |  |  |  |  | $ | 178,992 |
Stock-based compensation |  |  |  |  |  |  | (19,704) |
Amortization and impairment of acquired intangible assets (other than included above) |  |  |  |  |  |  | (8,143) |
Foreign exchange gains (losses), net |  |  |  |  |  |  | (1,040) |
Interest income (expense), net |  |  |  |  |  |  | (9,627) |
Business held for sale (refer to Note (a) below and Note 8) |  |  |  |  |  |  | (1,201) |
Loss on the sale of business classified as held for sale (refer to Note (a) below and Note 7) |  |  |  |  |  |  | (802) |
Income tax expense |  |  |  |  |  |  | (32,374) |
Net income |  |  |  |  |  |  | $ | 106,101 |
(a) During the second quarter of 2022, the Company's management approved a plan to divest a business that comprised part of the Company's Consumer and Healthcare segment. The revenues and associated losses, including an impairment charge recorded in the quarter ended March 31, 2023, attributable to this business have been excluded from the computation of adjusted operating income margin with effect from April 1, 2022, as management believes that excluding these items provides useful information about the Company's financial performance and underlying business trends. 18. Segment reporting (Continued) Revenues and adjusted income from operations for each of the Company’s segments for the three months ended March 31, 2024 were as follows:
| Net revenues |  |
| Data-Tech-AI |  | Digital operations |  | Total |  | AOI
Financial Services | $ | 141,786 |  |  | $ | 164,682 |  |  | $ | 306,468 |  |  | $ | 47,003 |
Consumer and Healthcare | 186,198 |  |  | 217,175 |  |  | 403,373 |  |  | 66,796 |
High Tech and Manufacturing | 195,851 |  |  | 225,545 |  |  | 421,396 |  |  | 69,046 |
Net revenues | $ | 523,835 |  |  | $ | 607,402 |  |  | $ | 1,131,237 |  |  |
Others |  |  |  |  |  |  | (966) |
Total AOI |  |  |  |  |  |  | $ | 181,879 |
Stock-based compensation |  |  |  |  |  |  | (9,181) |
Amortization and impairment of acquired intangible assets (other than included above) |  |  |  |  |  |  | (6,925) |
Foreign exchange gains (losses), net |  |  |  |  |  |  | 837 |
Interest income (expense), net |  |  |  |  |  |  | (10,242) |
Income tax (expense)/benefit |  |  |  |  |  |  | (39,421) |
Net income |  |  |  |  |  |  | $ | 116,947 |

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-15 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-31 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (f) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org//280/tableOfContent Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 26 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-26 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 34 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-34 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 + Details
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