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Revenue and Receivables (Tables) | 12 Months Ended
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Dec. 31, 2021
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue | The following table presents the Company’s disaggregated revenue:
|  | Years Ended December 31,
(in thousands) |  | 2021 |  | 2020 |  | 2019
CSB: |  |  |  |  |  |
Monitoring and related services |  | $ | 3,873,285 |  |  | $ | 3,760,614 |  |  | $ | 3,891,075 |
Installation and other |  | 272,743 |  |  | 564,575 |  |  | 189,272 |
Total CSB |  | 4,146,028 |  |  | 4,325,189 |  |  | 4,080,347 |
Commercial: |  |  |  |  |  |
Monitoring and related services |  | 474,428 |  |  | 426,373 |  |  | 416,507 |
Installation and other |  | 639,304 |  |  | 563,225 |  |  | 628,803 |
Total Commercial |  | 1,113,732 |  |  | 989,598 |  |  | 1,045,310 |
Solar: |  |  |  |  |  |
Installation and other |  | 47,351 |  |  | — |  |  | — |
Total Solar |  | 47,351 |  |  | — |  |  | — |
Total revenue |  | $ | 5,307,111 |  |  | $ | 5,314,787 |  |  | $ | 5,125,657 |
Amortization of Deferred Subscriber Acquisition Revenue | Amortization of deferred subscriber acquisition revenue is reflected in installation and other revenue in the Consolidated Statements of Operations as follows:
|  | Years Ended December 31,
(in thousands) |  | 2021 |  | 2020 |  | 2019
Amortization of deferred subscriber acquisition revenue |  | $ | 172,061 |  |  | $ | 124,804 |  |  | $ | 107,284 |
Schedule of Revenue and Cost of Revenue from Products Sales | Revenue and cost of revenue from products in outright sales were as follows:
|  | Years Ended December 31,
(in thousands) |  | 2021 |  | 2020 |  | 2019
Revenue from product sales |  | $ | 777,611 |  |  | $ | 997,876 |  |  | $ | 709,242 |
Cost of revenue from product sales |  | $ | 635,518 |  |  | $ | 726,622 |  |  | $ | 573,691 |
Allowance for Credit Loss Rollforward | Changes in the allowance for credit losses on accounts receivable were as follows:
| Years Ended December 31,
(in thousands) | 2021 |  | 2020(1) |  | 2019
Beginning balance | $ | 68,342 |  |  | $ | 42,960 |  |  | $ | 39,765 |
Provision for credit losses(2) | 51,877 |  |  | 81,713 |  |  | 56,060 |
Write-offs, net of recoveries(3) | (66,187) |  |  | (56,331) |  |  | (51,488) |
Ending balance | $ | 54,032 |  |  | $ | 68,342 |  |  | $ | 44,337 |
________________ (1)Beginning balance reflected is subsequent to the adoption of ASU 2016-13, Measurement of Credit Losses on Financial Instruments, and related amendments on January 1, 2020. The impact of adoption was not material. (2)The provision for credit losses during 2020 includes an increase related to the COVID-19 Pandemic. (3)The amount of recoveries was not material for the periods presented. As such, the Company presented write-offs, net of recoveries.
Schedule of Unbilled Retail Installment Contract Receivables, Net | Unbilled retail installment contract receivables reflected in the Consolidated Balance Sheets were as follows:
|  | December 31,
(in thousands) |  | 2021 |  | 2020
Retail installment contract receivables, gross |  | $ | 331,512 |  |  | $ | 145,957 |
Allowance for credit losses |  | (907) |  |  | (4,366) |
Retail installment contract receivables, net |  | $ | 330,605 |  |  | $ | 141,591 |
Classification: |  |  |  |
Accounts receivable, net |  | $ | 100,385 |  |  | $ | 47,023 |
Other assets |  | 230,220 |  |  | 94,568 |
Retail installment contract receivables, net |  | $ | 330,605 |  |  | $ | 141,591 |
Contract with Customer, Contract Asset, Contract Liability, and Receivable | Contract assets for residential transactions reflected in the Consolidated Balance Sheets were as follows:
|  |  |  |  |  | December 31,
(in thousands) |  |  |  |  |  | 2021 |  | 2020
Contract assets, gross |  |  |  |  |  | $ | 106,810 |  |  | $ | 161,563 |
Allowance for credit losses |  |  |  |  |  | (12,300) |  |  | (29,558) |
Contract assets, net |  |  |  |  |  | $ | 94,510 |  |  | $ | 132,005 |
Classification: |  |  |  |  |  |  |  |
Prepaid expenses and other current assets |  |  |  |  |  | $ | 58,452 |  |  | $ | 59,382 |
Other assets |  |  |  |  |  | 36,058 |  |  | 72,623 |
Contract assets, net |  |  |  |  |  | $ | 94,510 |  |  | $ | 132,005 |

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