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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 12 Months Ended
Dec. 31, 2021
Dec. 31, 2020
Dec. 31, 2019
Total revenue $ 5,307,111 $ 5,314,787 $ 5,125,657
Cost of revenue (exclusive of depreciation and amortization shown separately below) 1,550,173 1,516,528 1,390,284
Selling, general, and administrative expenses 1,789,009 1,722,906 1,406,532
Depreciation and intangible asset amortization 1,914,779 1,913,767 1,989,082
Merger, restructuring, integration, and other 37,872 120,208 35,882
Goodwill impairment 0 0 45,482
Loss on sale of business 0 738 61,951
Operating income (loss) 15,278 40,640 196,444
Interest expense, net (457,667) (708,189) (619,573)
Loss on extinguishment of debt (37,113) (119,663) (104,075)
Other income (expense) 8,313 8,293 5,012
Income (loss) before income taxes (471,189) (778,919) (522,192)
Income tax benefit 130,369 146,726 98,042
Net income (loss) $ (340,820) $ (632,193) $ (424,150)
Common stock      
Net income (loss) per share - basic:      
Net income (loss) per share - basic common stock (in usd per share) $ (0.41) $ (0.82) $ (0.57)
Net income (loss) per share - basic class B common stock (in usd per share) $ (0.41) $ (0.82) $ (0.57)
Weighted-average shares outstanding - basic:      
Weighted-average shares outstanding - basic common stock (in shares) 770,620 760,483 747,238
Weighted-average shares outstanding - basic class B common stock (in shares) 770,620 760,483 747,238
Net income (loss) per share - diluted:      
Net income (loss) per share - diluted common stock (in usd per share) $ (0.41) $ (0.82) $ (0.57)
Net income (loss) per share - diluted class B common stock (in usd per share) $ (0.41) $ (0.82) $ (0.57)
Weighted-average shares outstanding - diluted:      
Weighted-average shares outstanding - diluted common stock (in shares) 770,620 760,483 747,238
Weighted-average shares outstanding - diluted class B common stock (in shares) 770,620 760,483 747,238
Class B common stock      
Net income (loss) per share - basic:      
Net income (loss) per share - basic common stock (in usd per share) $ (0.41) $ (0.72) $ 0
Net income (loss) per share - basic class B common stock (in usd per share) $ (0.41) $ (0.72) $ 0
Weighted-average shares outstanding - basic:      
Weighted-average shares outstanding - basic common stock (in shares) 54,745 15,855 0
Weighted-average shares outstanding - basic class B common stock (in shares) 54,745 15,855 0
Net income (loss) per share - diluted:      
Net income (loss) per share - diluted common stock (in usd per share) $ (0.41) $ (0.74) $ 0
Net income (loss) per share - diluted class B common stock (in usd per share) $ (0.41) $ (0.74) $ 0
Weighted-average shares outstanding - diluted:      
Weighted-average shares outstanding - diluted common stock (in shares) 54,745 17,944 0
Weighted-average shares outstanding - diluted class B common stock (in shares) 54,745 17,944 0
Monitoring and related services      
Total revenue $ 4,347,713 $ 4,186,987 $ 4,307,582
Installation and other      
Total revenue $ 959,398 $ 1,127,800 $ 818,075