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Consolidated Statements Of Operations And Comprehensive Loss - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Jan. 31, 2018 | Jan. 31, 2017 | Jan. 31, 2018 | Jan. 31, 2017
REVENUES: |  |  |  |
Service revenues | $ 388,771 | $ 361,397 | $ 641,389 | $ 592,721
Royalty, product and other revenues | 99,655 | 90,485 | 125,693 | 115,678
Total revenues | 488,426 | 451,882 | 767,082 | 708,399
Cost of revenues: |  |  |  |
Compensation and benefits | 181,958 | 165,015 | 303,434 | 275,098
Occupancy and equipment | 107,981 | 104,094 | 311,752 | 297,586
Provision for bad debt | 29,191 | 28,348 | 33,429 | 29,634
Depreciation and amortization | 32,046 | 29,828 | 90,391 | 87,206
Other | 65,425 | 61,492 | 145,329 | 136,041
Cost of revenues | 416,601 | 388,777 | 884,335 | 825,565
Selling, general and administrative: |  |  |  |
Marketing and advertising | 64,209 | 84,101 | 82,875 | 103,663
Compensation and benefits | 66,942 | 58,408 | 185,453 | 174,223
Depreciation and amortization | 16,442 | 15,332 | 46,487 | 44,986
Other selling, general and administrative | 21,505 | 30,056 | 66,378 | 77,500
Selling, general and administrative | 169,098 | 187,897 | 381,193 | 400,372
Total operating expenses | 585,699 | 576,674 | 1,265,528 | 1,225,937
Other income (expense), net | 1,028 | 134 | 3,259 | 4,948
Interest expense on borrowings | (24,560) | (25,940) | (67,102) | (70,026)
Loss from continuing operations before income taxes (benefit) | (120,805) | (150,598) | (562,289) | (582,616)
Income taxes (benefit) | 122,120 | (49,386) | (43,234) | (216,963)
Net loss from continuing operations | (242,925) | (101,212) | (519,055) | (365,653)
Net loss from discontinued operations, net of tax benefits of $1,422 and $1,919, $6,094 and $5,120 | (2,720) | (3,302) | (10,723) | (8,754)
Net loss | $ (245,645) | $ (104,514) | $ (529,778) | $ (374,407)
BASIC AND DILUTED LOSS PER SHARE: |  |  |  |
Continuing operations (in usd per share) | $ (1.16) | $ (0.49) | $ (2.49) | $ (1.71)
Discontinued operations (in usd per share) | (0.02) | (0.01) | (0.05) | (0.04)
Consolidated (in usd per share) | (1.18) | (0.50) | (2.54) | (1.75)
DIVIDENDS PAID PER SHARE (in usd per share) | $ 0.24000 | $ 0.22000 | $ 0.72 | $ 0.66
COMPREHENSIVE LOSS: |  |  |  |
Net loss | $ (245,645) | $ (104,514) | $ (529,778) | $ (374,407)
Unrealized gains (losses) on securities, net of taxes |  |  |  |
Unrealized holding gains (losses) arising during the period, net of tax benefits of $ - , $ 2 , $ - and $8 | 0 | (3) | 1 | (14)
Change in foreign currency translation adjustments | 4,848 | 1,762 | 5,924 | (4,116)
Other comprehensive income (loss) | 4,848 | 1,759 | 5,925 | (4,130)
Comprehensive loss | $ (240,797) | $ (102,755) | $ (523,853) | $ (378,537)

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- Definition Other costs incurred during the reporting period related to other revenue generating activities. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.2) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
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- Definition Amount of income (expense) related to nonoperating activities, classified as other. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.9) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
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- Definition Amount, after sales adjustments, returns, allowances, and discounts, of revenue classified as other. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1(a),(d)) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
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- Definition Amount of revenue recognized from goods sold, services rendered, insurance premiums, or other activities that constitute an earning process. Includes, but is not limited to, investment and interest income before deduction of interest expense when recognized as a component of revenue, and sales and trading gain (loss). + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
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- Definition Expenditures for salaries other than officers. Does not include allocated share-based compensation, pension and post-retirement benefit expense or other labor-related non-salary expense. For commercial and industrial companies, excludes any direct and overhead labor that is included in cost of goods sold. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.4) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
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- Definition Expenditures for salaries for officers and non-officers. Does not include allocated share-based compensation, pension and post-retirement benefit expense or other labor-related non-salary expense. For commercial and industrial companies, excludes any direct and overhead labor that is included in cost of goods sold. + References No definition available. + Details
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- Definition Aggregate revenue during the period from services rendered in the normal course of business, after deducting allowances and discounts. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.1(d)) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 + Details
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- Definition The aggregate total costs related to selling a firm's product and services, as well as all other general and administrative expenses. Direct selling expenses (for example, credit, warranty, and advertising) are expenses that can be directly linked to the sale of specific products. Indirect selling expenses are expenses that cannot be directly linked to the sale of specific products, for example telephone expenses, Internet, and postal charges. General and administrative expenses include salaries of non-sales personnel, rent, utilities, communication, etc. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 225 -SubTopic 10 -Section S99 -Paragraph 2 -Subparagraph (SX 210.5-03.4) -URI http://asc.fasb.org/extlink&oid=63488584&loc=d3e20235-122688 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 330 -SubTopic 10 -Section 30 -Paragraph 8 -URI http://asc.fasb.org/extlink&oid=68048583&loc=d3e3636-108311 + Details
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