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REVENUE RECOGNITION (Tables) | 9 Months Ended
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Jan. 31, 2021
Revenue from Contract with Customer [Abstract] |
Disaggregation of Revenue by Major Service Line | The majority of our revenues are from our U.S. Tax Services business. The following table disaggregates our U.S. Tax Services revenues by major service line, with revenues from our international tax services businesses and from Wave included as separate lines:
|  |  |  |  |  |  |  | (in 000s)
|  | Three months ended January 31, |  | Nine months ended January 31,
|  | 2021 |  | 2020 |  | 2021 |  | 2020
Revenues: |  |  |  |  |  |  |  |
U.S. assisted tax preparation |  | $ | 154,489 |  |  | $ | 283,956 |  |  | $ | 541,139 |  |  | $ | 358,174 |
U.S. royalties |  | 23,902 |  |  | 44,965 |  |  | 67,427 |  |  | 59,644 |
U.S. DIY tax preparation |  | 21,681 |  |  | 34,089 |  |  | 94,331 |  |  | 42,040 |
International |  | 15,671 |  |  | 11,804 |  |  | 132,347 |  |  | 97,311 |
Refund Transfers |  | 7 |  |  | 50,494 |  |  | 11,752 |  |  | 52,794 |
Emerald Card® |  | 21,951 |  |  | 16,657 |  |  | 48,801 |  |  | 39,128 |
Peace of Mind® Extended Service Plan |  | 16,101 |  |  | 16,954 |  |  | 72,871 |  |  | 75,451 |
Tax Identity Shield® |  | 4,927 |  |  | 8,138 |  |  | 19,129 |  |  | 17,308 |
Interest and fee income on Emerald Advance SM |  | 27,590 |  |  | 32,741 |  |  | 28,754 |  |  | 33,780 |
Wave |  | 14,803 |  |  | 11,213 |  |  | 41,197 |  |  | 25,740 |
Other |  | 7,105 |  |  | 8,194 |  |  | 28,059 |  |  | 28,998 |
Total revenues |  | $ | 308,227 |  |  | $ | 519,205 |  |  | $ | 1,085,807 |  |  | $ | 830,368 |
Revenue is recognized upon satisfaction of performance obligations by the transfer of a product or service to the customer. The majority of our services and products have multiple performance obligations. For our tax preparation services, the various performance obligations are generally provided simultaneously at a point in time, and revenue is recognized at that time. We allocate the transaction price to the various performance obligations based on relative standalone selling prices. The value of point-of-sale discounts and coupons are recorded as a reduction of revenue. U.S. Assisted tax preparation services include tax preparation and electronic filing or printing of the completed tax return. Revenues from tax preparation services, including printing for clients that choose to print and mail their returns, are recognized when a completed return is accepted by the customer, and revenues for electronic filing a completed return are recognized when the return is electronically filed. Royalties are based on contractual percentages of franchise gross receipts and are generally recognized in the period in which the services are provided by the franchisee to the customer. U.S. DIY tax preparation includes fees for online and desktop tax preparation software and for electronic filing or printing. Revenues for online software, including printing for clients that choose to print and mail their returns, are recognized when the customer uses the software to complete a return and revenues for desktop software are recognized when the software is sold to the end user. Revenues for electronic filing are recognized when the return is electronically filed. Refund Transfer revenues are recognized when the IRS filing acknowledgment is received and the bank account is established at our banking partner. Revenues for electronic filing of U.S. returns totaling $18.7 million were deferred as of January 31, 2021 and will be recognized in February 2021 when the associated tax returns are electronically filed.
Schedule of Deferred Revenue Related To The Peace of Mind Program | Changes in the balances of deferred revenue and wages for our Peace of Mind® Extended Service Plan (POM) are as follows:
|  |  |  |  |  |  |  | (in 000s)
POM |  | Deferred Revenue |  | Deferred Wages
Nine months ended January 31, |  | 2021 |  | 2020 |  | 2021 |  | 2020
Balance, beginning of the period |  | $ | 183,685 |  |  | $ | 212,511 |  |  | $ | 21,618 |  |  | $ | 27,306 |
Amounts deferred |  | 35,977 |  |  | 28,686 |  |  | 1,118 |  |  | 1,827 |
Amounts recognized on previous deferrals |  | (84,573) |  |  | (87,850) |  |  | (9,652) |  |  | (12,134) |
Balance, end of the period |  | $ | 135,089 |  |  | $ | 153,347 |  |  | $ | 13,084 |  |  | $ | 16,999 |

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