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v3.23.1

Revenue Recognition - Revenue by Segment, Sales Channel and Product Category (Details) - USD ($) $ in Millions | 3 Months Ended
--- | ---
Mar. 31, 2023 | Mar. 31, 2022
Disaggregation of Revenue [Line Items] |  |
Total revenue | $ 3,738 | $ 4,676
Operating Segments |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 3,738 | 4,676
Adjustments for non-ASC 606 revenue | (276) | (415)
Total revenue from contracts with customers | 3,462 | 4,261
Operating Segments | Business |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 2,956 | 3,401
Adjustments for non-ASC 606 revenue | (230) | (275)
Total revenue from contracts with customers | 2,726 | 3,126
Operating Segments | Business | Grow |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 1,128 | 1,186
Adjustments for non-ASC 606 revenue | (176) | (205)
Total revenue from contracts with customers | 952 | 981
Operating Segments | Business | Nurture |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 905 | 1,093
Adjustments for non-ASC 606 revenue | (6) | (7)
Total revenue from contracts with customers | 899 | 1,086
Operating Segments | Business | Harvest |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 739 | 947
Adjustments for non-ASC 606 revenue | (45) | (61)
Total revenue from contracts with customers | 694 | 886
Operating Segments | Business | Other |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 184 | 175
Adjustments for non-ASC 606 revenue | (3) | (2)
Total revenue from contracts with customers | 181 | 173
Operating Segments | Business | Large Enterprise |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 1,194 | 1,442
Adjustments for non-ASC 606 revenue | (80) | (105)
Total revenue from contracts with customers | 1,114 | 1,337
Operating Segments | Business | Large Enterprise | Grow |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 550 | 653
Adjustments for non-ASC 606 revenue | (79) | (103)
Total revenue from contracts with customers | 471 | 550
Operating Segments | Business | Large Enterprise | Nurture |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 375 | 454
Adjustments for non-ASC 606 revenue | 0 | 0
Total revenue from contracts with customers | 375 | 454
Operating Segments | Business | Large Enterprise | Harvest |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 207 | 276
Adjustments for non-ASC 606 revenue | 0 | 0
Total revenue from contracts with customers | 207 | 276
Operating Segments | Business | Large Enterprise | Other |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 62 | 59
Adjustments for non-ASC 606 revenue | (1) | (2)
Total revenue from contracts with customers | 61 | 57
Operating Segments | Business | Mid-Market Enterprise |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 515 | 573
Adjustments for non-ASC 606 revenue | (10) | (10)
Total revenue from contracts with customers | 505 | 563
Operating Segments | Business | Mid-Market Enterprise | Grow |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 196 | 185
Adjustments for non-ASC 606 revenue | (7) | (8)
Total revenue from contracts with customers | 189 | 177
Operating Segments | Business | Mid-Market Enterprise | Nurture |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 211 | 241
Adjustments for non-ASC 606 revenue | 0 | 0
Total revenue from contracts with customers | 211 | 241
Operating Segments | Business | Mid-Market Enterprise | Harvest |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 100 | 140
Adjustments for non-ASC 606 revenue | (1) | (2)
Total revenue from contracts with customers | 99 | 138
Operating Segments | Business | Mid-Market Enterprise | Other |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 8 | 7
Adjustments for non-ASC 606 revenue | (2) | 0
Total revenue from contracts with customers | 6 | 7
Operating Segments | Business | Public Sector |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 430 | 479
Adjustments for non-ASC 606 revenue | (19) | (28)
Total revenue from contracts with customers | 411 | 451
Operating Segments | Business | Public Sector | Grow |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 116 | 115
Adjustments for non-ASC 606 revenue | (19) | (27)
Total revenue from contracts with customers | 97 | 88
Operating Segments | Business | Public Sector | Nurture |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 106 | 131
Adjustments for non-ASC 606 revenue | 0 | 0
Total revenue from contracts with customers | 106 | 131
Operating Segments | Business | Public Sector | Harvest |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 99 | 124
Adjustments for non-ASC 606 revenue | 0 | (1)
Total revenue from contracts with customers | 99 | 123
Operating Segments | Business | Public Sector | Other |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 109 | 109
Adjustments for non-ASC 606 revenue | 0 | 0
Total revenue from contracts with customers | 109 | 109
Operating Segments | Business | Wholesale |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 817 | 907
Adjustments for non-ASC 606 revenue | (121) | (132)
Total revenue from contracts with customers | 696 | 775
Operating Segments | Business | Wholesale | Grow |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 266 | 233
Adjustments for non-ASC 606 revenue | (71) | (67)
Total revenue from contracts with customers | 195 | 166
Operating Segments | Business | Wholesale | Nurture |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 213 | 267
Adjustments for non-ASC 606 revenue | (6) | (7)
Total revenue from contracts with customers | 207 | 260
Operating Segments | Business | Wholesale | Harvest |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 333 | 407
Adjustments for non-ASC 606 revenue | (44) | (58)
Total revenue from contracts with customers | 289 | 349
Operating Segments | Business | Wholesale | Other |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 5 | 0
Adjustments for non-ASC 606 revenue | 0 | 0
Total revenue from contracts with customers | 5 | 0
Operating Segments | Mass Markets |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 782 | 1,275
Adjustments for non-ASC 606 revenue | (46) | (140)
Total revenue from contracts with customers | 736 | 1,135
Operating Segments | Mass Markets | Fiber Broadband |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 152 | 145
Adjustments for non-ASC 606 revenue | (4) | (5)
Total revenue from contracts with customers | 148 | 140
Operating Segments | Mass Markets | Other Broadband |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 369 | 610
Adjustments for non-ASC 606 revenue | (33) | (56)
Total revenue from contracts with customers | 336 | 554
Operating Segments | Mass Markets | Voice and Other |  |
Disaggregation of Revenue [Line Items] |  |
Total revenue | 261 | 520
Adjustments for non-ASC 606 revenue | (9) | (79)
Total revenue from contracts with customers | $ 252 | $ 441

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