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Revenue Recognition (Tables) | 9 Months Ended
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Sep. 30, 2024
Revenue from Contract with Customer [Abstract] |
Schedule of Revenue from External Customers by Products and Services | The following tables provide total revenue by segment, sales channel and product category. They also provide the amount of revenue that is not subject to ASC 606, "Revenue from Contracts with Customers" ("ASC 606"), but is instead governed by other accounting standards. The amounts in the tables below include revenue for the EMEA business prior to its sales on November 1, 2023. See Note 2—Divestitures of the Latin American, ILEC and EMEA Businesses in our Annual Report on Form 10-K for the year ended December 31, 2023 for additional information on these divestitures.
| Three Months Ended September 30, 2024 |  | Three Months Ended September 30, 2023
| Total Revenue | Adjustments for Non-ASC 606 revenue (1) | Total revenue from Contracts with Customers |  | Total Revenue | Adjustments for Non-ASC 606 revenue (1) | Total revenue from Contracts with Customers
| (Dollars in millions)
Business Segment by Sales Channel and Product Category |  |  |  |  |  |  |
Large Enterprise |  |  |  |  |  |  |
Grow | $ | 436 |  | (73) |  | 363 |  |  | 429 |  | (48) |  | 381 |
Nurture | 253 |  | — |  | 253 |  |  | 297 |  | — |  | 297 |
Harvest | 106 |  | — |  | 106 |  |  | 131 |  | — |  | 131 |
Other | 44 |  | — |  | 44 |  |  | 57 |  | (3) |  | 54 |
Total Large Enterprise Revenue | 839 |  | (73) |  | 766 |  |  | 914 |  | (51) |  | 863 |
Mid-Market Enterprise |  |  |  |  |  |  |
Grow | 211 |  | (6) |  | 205 |  |  | 201 |  | (6) |  | 195 |
Nurture | 167 |  | — |  | 167 |  |  | 203 |  | — |  | 203 |
Harvest | 83 |  | (1) |  | 82 |  |  | 93 |  | (1) |  | 92 |
Other | 10 |  | (4) |  | 6 |  |  | 9 |  | (1) |  | 8 |
Total Mid-Market Enterprise Revenue | 471 |  | (11) |  | 460 |  |  | 506 |  | (8) |  | 498 |
Public Sector |  |  |  |  |  |  |
Grow | 131 |  | (21) |  | 110 |  |  | 118 |  | (22) |  | 96 |
Nurture | 87 |  | — |  | 87 |  |  | 98 |  | — |  | 98 |
Harvest | 86 |  | (1) |  | 85 |  |  | 96 |  | — |  | 96 |
Other | 123 |  | — |  | 123 |  |  | 133 |  | — |  | 133 |
Total Public Sector Revenue | 427 |  | (22) |  | 405 |  |  | 445 |  | (22) |  | 423 |
Wholesale |  |  |  |  |  |  |
Grow | 259 |  | (73) |  | 186 |  |  | 256 |  | (61) |  | 195 |
Nurture | 183 |  | (6) |  | 177 |  |  | 206 |  | (5) |  | 201 |
Harvest | 261 |  | (35) |  | 226 |  |  | 312 |  | (42) |  | 270 |
Other | 3 |  | — |  | 3 |  |  | 2 |  | — |  | 2 |
Total Wholesale Revenue | 706 |  | (114) |  | 592 |  |  | 776 |  | (108) |  | 668 |
International and Other |  |  |  |  |  |  |
Grow | 39 |  | (1) |  | 38 |  |  | 127 |  | (29) |  | 98 |
Nurture | 39 |  | — |  | 39 |  |  | 70 |  | — |  | 70 |
Harvest | 13 |  | — |  | 13 |  |  | 30 |  | — |  | 30 |
Other | 2 |  | — |  | 2 |  |  | 37 |  | — |  | 37 |
Total International and Other | 93 |  | (1) |  | 92 |  |  | 264 |  | (29) |  | 235 |
Business Segment by Product Category |  |  |  |  |  |  |
Grow | 1,076 |  | (174) |  | 902 |  |  | 1,131 |  | (166) |  | 965 |
Nurture | 729 |  | (6) |  | 723 |  |  | 874 |  | (5) |  | 869 |
Harvest | 549 |  | (37) |  | 512 |  |  | 662 |  | (43) |  | 619 |
Other | 182 |  | (4) |  | 178 |  |  | 238 |  | (4) |  | 234 |
Total Business Segment Revenue | 2,536 |  | (221) |  | 2,315 |  |  | 2,905 |  | (218) |  | 2,687 |
Mass Markets Segment by Product Category |  |  |  |  |  |  |
Fiber Broadband | 190 |  | (3) |  | 187 |  |  | 163 |  | (4) |  | 159 |
Other Broadband | 282 |  | (25) |  | 257 |  |  | 341 |  | (31) |  | 310 |
Voice and Other | 213 |  | (5) |  | 208 |  |  | 232 |  | (9) |  | 223 |
Total Mass Markets Revenue | 685 |  | (33) |  | 652 |  |  | 736 |  | (44) |  | 692 |
Total Revenue | $ | 3,221 |  | (254) |  | 2,967 |  |  | 3,641 |  | (262) |  | 3,379 |
| Nine Months Ended September 30, 2024 |  | Nine Months Ended September 30, 2023
| Total Revenue | Adjustments for Non-ASC 606 revenue (1) | Total revenue from Contracts with Customers |  | Total Revenue | Adjustments for Non-ASC 606 revenue (1) | Total revenue from Contracts with Customers
| (Dollars in millions)
Business Segment by Sales Channel and Product Category |  |  |  |  |  |  |
Large Enterprise |  |  |  |  |  |  |
Grow | $ | 1,287 |  | (183) |  | 1,104 |  |  | 1,278 |  | (145) |  | 1,133 |
Nurture | 779 |  | — |  | 779 |  |  | 890 |  | — |  | 890 |
Harvest | 337 |  | — |  | 337 |  |  | 403 |  | — |  | 403 |
Other | 131 |  | (1) |  | 130 |  |  | 153 |  | (5) |  | 148 |
Total Large Enterprise Revenue | 2,534 |  | (184) |  | 2,350 |  |  | 2,724 |  | (150) |  | 2,574 |
Mid-Market Enterprise |  |  |  |  |  |  |
Grow | 628 |  | (19) |  | 609 |  |  | 601 |  | (21) |  | 580 |
Nurture | 533 |  | — |  | 533 |  |  | 632 |  | — |  | 632 |
Harvest | 248 |  | (3) |  | 245 |  |  | 283 |  | (3) |  | 280 |
Other | 26 |  | (5) |  | 21 |  |  | 27 |  | (4) |  | 23 |
Total Mid-Market Enterprise Revenue | 1,435 |  | (27) |  | 1,408 |  |  | 1,543 |  | (28) |  | 1,515 |
Public Sector |  |  |  |  |  |  |
Grow | 383 |  | (62) |  | 321 |  |  | 354 |  | (60) |  | 294 |
Nurture | 262 |  | — |  | 262 |  |  | 298 |  | — |  | 298 |
Harvest | 272 |  | (3) |  | 269 |  |  | 290 |  | — |  | 290 |
Other | 378 |  | — |  | 378 |  |  | 350 |  | — |  | 350 |
Total Public Sector Revenue | 1,295 |  | (65) |  | 1,230 |  |  | 1,292 |  | (60) |  | 1,232 |
Wholesale |  |  |  |  |  |  |
Grow | 783 |  | (211) |  | 572 |  |  | 792 |  | (194) |  | 598 |
Nurture | 562 |  | (20) |  | 542 |  |  | 627 |  | (19) |  | 608 |
Harvest | 807 |  | (110) |  | 697 |  |  | 974 |  | (129) |  | 845 |
Other | 7 |  | — |  | 7 |  |  | 9 |  | — |  | 9 |
Total Wholesale Revenue | 2,159 |  | (341) |  | 1,818 |  |  | 2,402 |  | (342) |  | 2,060 |
International and Other |  |  |  |  |  |  |
Grow | 117 |  | (3) |  | 114 |  |  | 384 |  | (89) |  | 295 |
Nurture | 121 |  | — |  | 121 |  |  | 214 |  | — |  | 214 |
Harvest | 33 |  | — |  | 33 |  |  | 109 |  | — |  | 109 |
Other | 10 |  | — |  | 10 |  |  | 113 |  | — |  | 113 |
Total International and Other | 281 |  | (3) |  | 278 |  |  | 820 |  | (89) |  | 731 |
Business Segment by Product Category |  |  |  |  |  |  |
Grow | 3,198 |  | (478) |  | 2,720 |  |  | 3,409 |  | (509) |  | 2,900 |
Nurture | 2,257 |  | (20) |  | 2,237 |  |  | 2,661 |  | (19) |  | 2,642 |
Harvest | 1,697 |  | (116) |  | 1,581 |  |  | 2,059 |  | (132) |  | 1,927 |
Other | 552 |  | (6) |  | 546 |  |  | 652 |  | (9) |  | 643 |
Total Business Segment Revenue | 7,704 |  | (620) |  | 7,084 |  |  | 8,781 |  | (669) |  | 8,112 |
Mass Markets Segment by Product Category |  |  |  |  |  |  |
Fiber Broadband | 541 |  | (10) |  | 531 |  |  | 473 |  | (12) |  | 461 |
Other Broadband | 895 |  | (80) |  | 815 |  |  | 1,065 |  | (96) |  | 969 |
Voice and Other | 639 |  | (23) |  | 616 |  |  | 721 |  | (27) |  | 694 |
Total Mass Markets Revenue | 2,075 |  | (113) |  | 1,962 |  |  | 2,259 |  | (135) |  | 2,124 |
Total Revenue | $ | 9,779 |  | (733) |  | 9,046 |  |  | 11,040 |  | (804) |  | 10,236 |
_____________________________________________________________________ (1)Includes regulatory revenue and lease revenue not within the scope of ASC 606.
Schedule of Contract with Customer, Asset and Liability | The following table provides balances of customer receivables, contract assets and contract liabilities, net of amounts classified as held for sale, as of September 30, 2024 and December 31, 2023:
| September 30, 2024 |  | December 31, 2023
| (Dollars in millions)
Customer receivables, less allowance of $53 and $60 | $ | 1,193 |  |  | 1,256 |
Contract assets | 21 |  |  | 29 |
Contract liabilities | 741 |  |  | 698 |
Schedule of Capitalized Contract Cost | The following tables provide changes in our contract acquisition costs and fulfillment costs:
| Three Months Ended September 30, 2024 |  | Three Months Ended September 30, 2023
| Acquisition Costs |  | Fulfillment Costs |  | Acquisition Costs |  | Fulfillment Costs
| (Dollars in millions) |  | (Dollars in millions)
Beginning of period balance(1) | $ | 185 |  |  | 204 |  |  | 183 |  |  | 186 |
Costs incurred | 36 |  |  | 41 |  |  | 31 |  |  | 41 |
Amortization | (32) |  |  | (36) |  |  | (37) |  |  | (35) |
End of period balance(3) | $ | 189 |  |  | 209 |  |  | 177 |  |  | 192 |
| Nine Months Ended September 30, 2024 |  | Nine Months Ended September 30, 2023
| Acquisition Costs |  | Fulfillment Costs |  | Acquisition Costs |  | Fulfillment Costs
| (Dollars in millions) |  | (Dollars in millions)
Beginning of period balance(2) | $ | 182 |  |  | 184 |  |  | 202 |  |  | 192 |
Costs incurred | 104 |  |  | 126 |  |  | 96 |  |  | 120 |
Amortization | (97) |  |  | (101) |  |  | (117) |  |  | (106) |
Change in contract costs held for sale | — |  |  | — |  |  | (4) |  |  | (14) |
End of period balance(3) | $ | 189 |  |  | 209 |  |  | 177 |  |  | 192 |
______________________________________________________________________ (1)Beginning of period balance for the three months ended September 30, 2023 excludes $10 million of acquisition costs and $14 million fulfillment costs classified as held for sale related to the EMEA business. (2)Beginning of period balance for the nine months ended September 30, 2023 excludes $6 million of acquisition costs and no fulfillment costs classified as held for sale related to the EMEA business. (3)End of period balance for the three and nine months ended September 30, 2023 excludes $10 million of acquisition costs and $14 million of fulfillment costs classified as held for sale related to the EMEA business.

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