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Allowance for Loan Losses - Age Analysis of Past Due Loans Delinquencies (Details) - USD ($)
$ in Thousands
Jun. 30, 2020
Mar. 31, 2020
Jan. 01, 2020
Dec. 31, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2018
Accounts, Notes, Loans and Financing Receivable [Line Items]              
Private Education Loans allowance for losses $ (1,929,323) $ (1,673,324) $ (441,912) $ (441,912) $ (383,997) $ (358,325) $ (341,121)
Loans held for investment, net $ 21,163,931     $ 24,667,792      
Percentage of Private Education Loans in repayment, 2020 54.80%     58.20%      
Percentage of Private Education Loans in repayment, 2019 58.30%     65.40%      
Percentage of Private Education Loans in repayment, 2018 64.20%     71.20%      
Percentage of Private Education Loans in repayment, 2017 68.00%     77.20%      
Percentage of Private Education Loans in repayment, 2016 73.00%     82.20%      
Percentage of Private Education Loans in repayment, 2015 and prior 78.40%     85.40%      
Percentage of Private Education Loans in repayment 67.50%     72.40%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2020 0.40%     0.60%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2019 0.60%     1.20%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2018 1.60%     2.40%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2017 2.50%     3.20%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2016 2.90%     4.00%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2015 and prior 3.60%     5.00%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment 2.20%     2.80%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans, 2020 0.40%     0.60%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans, 2019 0.60%     1.20%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans, 2018 1.90%     2.40%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans, 2017 3.00%     3.20%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans, 2016 3.60%     4.00%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans, 2015 and Prior 4.30%     5.00%      
Delinquencies as a percentage of Private Education Loans in repayment and delinquent forbearance loans 2.70%     2.80%      
Loans in forbearance as a percentage of loans in repayment and forbearance, 2020 2.60%     0.90%      
Loans in forbearance as a percentage of loans in repayment and forbearance, 2019 4.00%     3.30%      
Loans in forbearance as a percentage of loans in repayment and forbearance, 2018 8.80%     4.80%      
Loans in forbearance as a percentage of loans in repayment and forbearance, 2017 10.90%     5.20%      
Loans in forbearance as a percentage of loans in repayment and forbearance, 2016 11.80%     5.20%      
Loans in forbearance as a percentage of loans in repayment and forbearance, 2015 and Prior 12.00%     4.70%      
Loans in forbearance as a percentage of loans in repayment and forbearance 9.30%     4.10%      
Consumer Portfolio Segment              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
Private Education Loans allowance for losses $ (85,958) $ (29,707)     $ (755) $ (295)  
Personal Loans              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
Total 772,086     $ 1,049,007      
Private Education Loans allowance for losses (163,337)   $ (65,877) (65,877)      
Loans held for investment, net 609,051     983,643      
Personal Loans | Consumer Portfolio Segment              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 39            
2019 305,862     400,216      
2018 353,667     522,778      
2017 54,815     99,581      
2016 613     942      
Total $ 714,996     $ 1,023,517      
Loans current 98.30%     97.60%      
Loans in repayment 100.00%     100.00%      
Total Private Education Loans in repayment, 2020 $ 39            
Total Private Education Loans in repayment, 2019 309,577     $ 404,776      
Total Private Education Loans in repayment, 2018 361,269     540,784      
Total Private Education Loans in repayment, 2017 55,716     102,464      
Total Private Education Loans in repayment, 2016 613     983      
Total Private Education Loans in repayment 727,214     1,049,007      
Total Private Education Loans, gross, 2020 39            
Total Private Education Loans, gross, 2019 327,075     404,776      
Total Private Education Loans, gross, 2018 384,972     540,784      
Total Private Education Loans, gross, 2017 59,362     102,464      
Total Private Education Loans, gross, 2016 638     983      
Total Private Education Loans, gross 772,086     1,049,007      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2020 0            
Private Education Loans deferred origination costs and unamortized premium/(discount), 2019 253     380      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2018 49     133      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2017 0     0      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2016 0     0      
Private Education Loans deferred origination costs and unamortized premium/(discount), Total 302     513      
Total Private Education Loans, 2020 39            
Total Private Education Loans, 2019 327,328     405,156      
Total Private Education Loans, 2018 385,021     540,917      
Total Private Education Loans, 2017 59,362     102,464      
Total Private Education Loans, 2016 638     983      
Total Private Education Loans 772,388     1,049,520      
Private Education Loans allowance for losses, 2020 (7)            
Private Education Loans allowance for losses, 2019 (59,623)     (21,589)      
Private Education Loans allowance for losses, 2018 (92,209)     (37,492)      
Private Education Loans allowance for losses, 2017 (11,419)     (6,722)      
Private Education Loans allowance for losses, 2016 (79)     (74)      
Private Education Loans allowance for losses (163,337)     (65,877)      
Private Education Loans, net, 2020 32            
Private Education Loans, net, 2019 267,705     383,567      
Private Education Loans, net, 2018 292,812     503,425      
Private Education Loans, net, 2017 47,943     95,742      
Private Education Loans, net, 2016 559     909      
Loans held for investment, net $ 609,051     $ 983,643      
Percentage of Private Education Loans in repayment, 2020 0.00%            
Percentage of Private Education Loans in repayment, 2019 1.30%     1.10%      
Percentage of Private Education Loans in repayment, 2018 2.20%     3.30%      
Percentage of Private Education Loans in repayment, 2017 1.60%     2.80%      
Percentage of Private Education Loans in repayment, 2016 0.00%     4.20%      
Percentage of Private Education Loans in repayment 1.80%     2.40%      
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2020 0.00%            
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2019 1.20%            
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2018 2.10%            
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2017 1.60%            
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment, 2016 0.00%            
Delinquent Private Education Loans in repayment as a percentage of Private Education Loans in repayment 1.70%            
Personal Loans | Consumer Portfolio Segment | Loan delinquency 31-60 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 813     $ 2,164      
2018 1,821     6,213      
2017 175     1,045      
2016 0     13      
Total $ 2,809     $ 9,435      
Loans delinquent 0.40%     0.90%      
Personal Loans | Consumer Portfolio Segment | Loan delinquency 61-90              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 1,177     $ 1,074      
2018 2,589     5,148      
2017 343     943      
2016 0     7      
Total $ 4,109     $ 7,172      
Loans delinquent 0.60%     0.70%      
Personal Loans | Consumer Portfolio Segment | Loan delinquency greater than 90 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 1,725     $ 1,322      
2018 3,192     6,645      
2017 383     895      
2016 0     21      
Total $ 5,300     $ 8,883      
Loans delinquent 0.70%     0.80%      
Personal Loans | Loans In Forbearance | Consumer Portfolio Segment              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 17,037     $ 0      
2018 23,214     0      
2017 3,646     0      
2016 25     0      
Total 43,922     0      
2020 0            
2019 17,498            
2018 23,703            
2017 3,646            
2016 25            
Total $ 44,872            
Loans in forbearance as a percentage of loans in repayment and forbearance, current 97.90%            
Loans in forbearance as a percentage of loans in repayment and forbearance 100.00%            
Personal Loans | Loans In Forbearance | Consumer Portfolio Segment | Loan delinquency 31-60 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 23            
2018 70            
2017 0            
2016 0            
Total $ 93            
Loans in forbearance as a percentage of loans in repayment and forbearance 0.20%            
Personal Loans | Loans In Forbearance | Consumer Portfolio Segment | Loan delinquency 61-90              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 258            
2018 130            
2017 0            
2016 0            
Total $ 388            
Loans in forbearance as a percentage of loans in repayment and forbearance 0.90%            
Personal Loans | Loans In Forbearance | Consumer Portfolio Segment | Loan delinquency greater than 90 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 0            
2019 180            
2018 289            
2017 0            
2016 0            
Total $ 469            
Loans in forbearance as a percentage of loans in repayment and forbearance 1.00%            
Student Loan | Consumer Portfolio Segment              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 $ 664,058            
2019 3,004,489     2,340,221      
2018 2,346,348     3,159,878      
2017 2,076,951     2,781,132      
2016 1,907,320     2,566,815      
2015 and Prior 4,191,163     2,225,721      
2014 and Prior       3,241,884      
Total 14,190,329     16,315,651      
Total Private Education Loans in repayment, 2020 666,681     2,355,395      
Total Private Education Loans in repayment, 2019 3,021,124     3,199,351      
Total Private Education Loans in repayment, 2018 2,383,327     2,850,380      
Total Private Education Loans in repayment, 2017 2,129,485     2,651,946      
Total Private Education Loans in repayment, 2016 1,964,849     2,317,788      
Total Private Education Loans in repayment, 2015 and prior 4,347,257     3,412,810      
Total Private Education Loans in repayment 14,512,723     16,787,670      
Total Private Education Loans, gross, 2020 1,216,840     4,047,048      
Total Private Education Loans, gross, 2019 5,185,153     4,888,373      
Total Private Education Loans, gross, 2018 3,714,606     4,003,485      
Total Private Education Loans, gross, 2017 3,131,477     3,433,858      
Total Private Education Loans, gross, 2016 2,692,924     2,821,172      
Total Private Education Loans, gross, 2015 and prior 5,544,465     3,995,655      
Total Private Education Loans, gross 21,485,465     23,189,591      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2020 10,625     23,661      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2019 19,555     17,699      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2018 11,819     13,843      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2017 8,911     12,304      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2016 7,454     8,564      
Private Education Loans deferred origination costs and unamortized premium/(discount), 2015 9,245     5,153      
Private Education Loans deferred origination costs and unamortized premium/(discount), Total 67,609     81,224      
Total Private Education Loans, 2020 1,227,465     4,070,709      
Total Private Education Loans, 2019 5,204,708     4,906,072      
Total Private Education Loans, 2018 3,726,425     4,017,328      
Total Private Education Loans, 2017 3,140,388     3,446,162      
Total Private Education Loans, 2016 2,700,378     2,829,736      
Total Private Education Loans, 2015 and Prior 5,553,710     4,000,808      
Total Private Education Loans 21,553,074     23,270,815      
Private Education Loans allowance for losses, 2020 (149,416)     (3,013)      
Private Education Loans allowance for losses, 2019 (408,844)     (19,105)      
Private Education Loans allowance for losses, 2018 (305,239)     (44,858)      
Private Education Loans allowance for losses, 2017 (260,677)     (71,598)      
Private Education Loans allowance for losses, 2016 (217,161)     (80,974)      
Private Education Loans allowance for losses, 2015 and prior (419,222)     (154,752)      
Private Education Loans allowance for losses (1,760,559)     (374,300)      
Private Education Loans, net, 2020 1,078,049     4,067,696      
Private Education Loans, net, 2019 4,795,864     4,886,967      
Private Education Loans, net, 2018 3,421,186     3,972,470      
Private Education Loans, net, 2017 2,879,711     3,374,564      
Private Education Loans, net, 2016 2,483,217     2,748,762      
Private Education Loans, net, 2015 and prior 5,134,488     3,846,056      
Loans held for investment, net 19,792,515     22,896,515      
Student Loan | Consumer Portfolio Segment | Loan delinquency 31-60 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 1,914            
2019 10,970     11,152      
2018 19,053     26,096      
2017 26,884     44,382      
2016 28,314     51,656      
2015 and Prior 79,449     54,559      
2014 and Prior       100,206      
Total 166,584     288,051      
Student Loan | Consumer Portfolio Segment | Loan delinquency 61-90              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 448            
2019 4,064     3,087      
2018 11,536     9,527      
2017 17,106     17,048      
2016 19,241     21,161      
2015 and Prior 47,258     24,562      
2014 and Prior       45,917      
Total 99,653     121,302      
Student Loan | Consumer Portfolio Segment | Loan delinquency greater than 90 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 261            
2019 1,601     935      
2018 6,390     3,850      
2017 8,544     7,818      
2016 9,974     12,314      
2015 and Prior 29,387     12,946      
2014 and Prior       24,803      
Total 56,157     62,666      
Student Loan | Loans In-School/Grace/Deferment | Consumer Portfolio Segment              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 532,190            
2019 2,038,059     1,670,644      
2018 1,100,549     1,580,513      
2017 740,554     1,010,764      
2016 465,662     635,798      
2015 and Prior 603,033     375,585      
2014 and Prior       414,101      
Total 5,480,047     5,687,405      
Student Loan | Loans In Forbearance | Consumer Portfolio Segment              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 17,801            
2019 123,106     21,009      
2018 222,065     108,509      
2017 248,986     142,341      
2016 248,467     146,114      
2015 and Prior 560,160     127,799      
2014 and Prior       168,744      
Total 1,420,585     714,516      
2020 17,969            
2019 125,970            
2018 230,730            
2017 261,438            
2016 262,413            
2015 and Prior 594,175            
Total 1,492,695            
Total Private Education Loans in repayment, 2020       21,009      
Total Private Education Loans in repayment, 2019       108,509      
Total Private Education Loans in repayment, 2018       142,341      
Total Private Education Loans in repayment, 2017       146,114      
Total Private Education Loans in repayment, 2016       127,799      
Total Private Education Loans in repayment, 2015 and prior       168,744      
Total Private Education Loans in repayment       714,516      
Student Loan | Loans In Forbearance | Consumer Portfolio Segment | Loan delinquency 31-60 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 112            
2019 1,979     0      
2018 4,996     0      
2017 6,642     0      
2016 7,988     0      
2015 and Prior 18,738     0      
2014 and Prior       0      
Total 40,455     0      
Student Loan | Loans In Forbearance | Consumer Portfolio Segment | Loan delinquency 61-90              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 56            
2019 521     0      
2018 2,503     0      
2017 3,859     0      
2016 4,093     0      
2015 and Prior 10,254     0      
2014 and Prior       0      
Total 21,286     0      
Student Loan | Loans In Forbearance | Consumer Portfolio Segment | Loan delinquency greater than 90 days              
Accounts, Notes, Loans and Financing Receivable [Line Items]              
2020 0            
2019 364     0      
2018 1,166     0      
2017 1,951     0      
2016 1,865     0      
2015 and Prior 5,023     0      
2014 and Prior       0      
Total $ 10,369     $ 0