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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2018
Jun. 30, 2017
Jun. 30, 2018
Jun. 30, 2017
Revenues        
Total revenues $ 234,995 $ 240,599 $ 444,305 $ 472,061
Operating expenses        
Cost of revenue [1] 116,261 120,357 223,597 228,900
Research and development 37,862 34,969 74,653 72,254
Selling and marketing 33,160 28,817 65,053 55,954
General and administrative 28,837 72,527 57,486 105,030
Depreciation and amortization 21,033 22,372 42,378 44,743
Total operating expenses 237,153 279,042 463,167 506,881
Operating loss (2,158) (38,443) (18,862) (34,820)
Other income (expense)        
Interest expense (9,717) (10,664) (19,082) (20,824)
Interest income 2,742 150 5,486 256
Other, net (1,677) (1,766) (1,732) (1,117)
Total other income (expense) (8,652) (12,280) (15,328) (21,685)
Loss before income taxes (10,810) (50,723) (34,190) (56,505)
Income tax expense (benefit) 3,764 (20,914) (188) (25,088)
Net loss $ (14,574) $ (29,809) $ (34,002) $ (31,417)
Loss per common share        
Basic $ (0.13) $ (0.25) $ (0.29) $ (0.27)
Diluted $ (0.13) $ (0.25) $ (0.29) $ (0.27)
Weighted average common shares outstanding        
Basic 115,548 117,149 115,595 116,881
Diluted 115,548 117,149 115,595 116,881
Software as a service and platform as a service [Member]        
Revenues        
Total revenues $ 113,600 $ 113,469 $ 217,880 $ 212,916
License [Member]        
Revenues        
Total revenues 45,555 54,180 73,601 113,561
Maintenance [Member]        
Revenues        
Total revenues 55,048 56,009 111,707 110,480
Services [Member]        
Revenues        
Total revenues $ 20,792 $ 16,941 $ 41,117 $ 35,104
[1] The cost of revenue excludes charges for depreciation but includes amortization of purchased and developed software for resale.