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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2018
Sep. 30, 2017
Sep. 30, 2018
Sep. 30, 2017
Revenues        
Total revenues $ 245,525 $ 225,735 $ 689,830 $ 697,796
Operating expenses        
Cost of revenue [1] 102,473 107,393 326,070 336,293
Research and development 36,008 33,935 110,661 106,189
Selling and marketing 28,252 25,236 93,305 81,190
General and administrative 29,537 25,302 87,023 130,332
Depreciation and amortization 20,896 22,446 63,274 67,189
Total operating expenses 217,166 214,312 680,333 721,193
Operating income (loss) 28,359 11,423 9,497 (23,397)
Other income (expense)        
Interest expense (12,573) (9,374) (31,655) (30,198)
Interest income 2,763 165 8,249 421
Other, net (1,304) (1,059) (3,036) (2,176)
Total other income (expense) (11,114) (10,268) (26,442) (31,953)
Income (loss) before income taxes 17,245 1,155 (16,945) (55,350)
Income tax expense (benefit) 2,012 (2,233) 1,824 (27,321)
Net income (loss) $ 15,233 $ 3,388 $ (18,769) $ (28,029)
Earnings (loss) per common share        
Basic $ 0.13 $ 0.03 $ (0.16) $ (0.24)
Diluted $ 0.13 $ 0.03 $ (0.16) $ (0.24)
Weighted average common shares outstanding        
Basic 115,889 118,254 115,615 117,096
Diluted 117,492 119,743 115,615 117,096
Software as a service and platform as a service [Member]        
Revenues        
Total revenues $ 104,519 $ 99,761 $ 322,399 $ 312,677
License [Member]        
Revenues        
Total revenues 68,964 50,017 142,565 163,578
Maintenance [Member]        
Revenues        
Total revenues 54,373 56,349 166,080 166,829
Services [Member]        
Revenues        
Total revenues $ 17,669 $ 19,608 $ 58,786 $ 54,712
[1] The cost of revenue excludes charges for depreciation but includes amortization of purchased and developed software for resale.