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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended
Mar. 31, 2019
Mar. 31, 2018
Revenues    
Total revenues $ 205,855 $ 209,310
Operating expenses    
Cost of revenue [1] 114,941 107,336
Research and development 36,194 36,791
Selling and marketing 29,430 31,893
General and administrative 31,517 28,649
Depreciation and amortization 21,866 21,345
Total operating expenses 233,948 226,014
Operating loss (28,093) (16,704)
Other income (expense)    
Interest expense (11,614) (9,365)
Interest income 3,033 2,744
Other, net (1,912) (55)
Total other income (expense) (10,493) (6,676)
Loss before income taxes (38,586) (23,380)
Income tax benefit (12,623) (3,952)
Net loss $ (25,963) $ (19,428)
Loss per common share    
Basic $ (0.22) $ (0.17)
Diluted $ (0.22) $ (0.17)
Weighted average common shares outstanding    
Basic 116,090 115,642
Diluted 116,090 115,642
Software as a service and platform as a service [Member]    
Revenues    
Total revenues $ 108,557 $ 104,280
License [Member]    
Revenues    
Total revenues 21,078 28,046
Maintenance [Member]    
Revenues    
Total revenues 55,111 56,659
Services [Member]    
Revenues    
Total revenues $ 21,109 $ 20,325
[1] The cost of revenue excludes charges for depreciation but includes amortization of purchased and developed software for resale.