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v3.20.2

Segment Information - Selected Financial Data, Revenues and Long lived Assets (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended |
--- | --- | --- | ---
Sep. 30, 2020 | Sep. 30, 2019 | Sep. 30, 2020 | Sep. 30, 2019 | Dec. 31, 2019
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | $ 315,883 | $ 354,901 | $ 907,278 | $ 858,374 |
Long-lived assets |  |  |  |  |
Long-lived assets | 2,201,706 |  | 2,201,706 |  | $ 2,285,547
Bill Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 149,385 | 154,285 | 440,193 | 348,592 |
Digital Channels |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 14,473 | 15,271 | 45,528 | 61,240 |
Merchant Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 28,921 | 23,273 | 79,050 | 73,213 |
Payments Intelligence |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 17,886 | 22,382 | 46,806 | 53,778 |
Real-Time Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 13,163 | 20,223 | 57,415 | 58,271 |
Retail Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 92,055 | 119,467 | 238,286 | 263,280 |
Americas - United States |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 199,209 | 230,158 | 611,383 | 541,137 |
Long-lived assets |  |  |  |  |
Long-lived assets | 1,469,111 |  | 1,469,111 |  | 1,526,046
Americas - Other |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 15,014 | 25,147 | 39,857 | 53,355 |
EMEA |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 79,312 | 84,853 | 190,135 | 204,019 |
Asia Pacific |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 22,348 | 14,743 | 65,903 | 59,863 |
Other |  |  |  |  |
Long-lived assets |  |  |  |  |
Long-lived assets | 732,595 |  | 732,595 |  | $ 759,501
Operating Segments | ACI On Demand |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 190,369 | 192,952 | 563,892 | 475,299 |
Operating Segments | ACI On Demand | Bill Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 149,385 | 154,285 | 440,193 | 348,592 |
Operating Segments | ACI On Demand | Digital Channels |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 8,583 | 8,480 | 24,304 | 36,280 |
Operating Segments | ACI On Demand | Merchant Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 20,720 | 18,534 | 61,147 | 55,815 |
Operating Segments | ACI On Demand | Payments Intelligence |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 9,037 | 8,759 | 29,902 | 26,614 |
Operating Segments | ACI On Demand | Real-Time Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 806 | 1,032 | 2,807 | 2,557 |
Operating Segments | ACI On Demand | Retail Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 1,838 | 1,862 | 5,539 | 5,441 |
Operating Segments | ACI On Premise |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 125,514 | 161,949 | 343,386 | 383,075 |
Operating Segments | ACI On Premise | Bill Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 0 | 0 | 0 | 0 |
Operating Segments | ACI On Premise | Digital Channels |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 5,890 | 6,791 | 21,224 | 24,960 |
Operating Segments | ACI On Premise | Merchant Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 8,201 | 4,739 | 17,903 | 17,398 |
Operating Segments | ACI On Premise | Payments Intelligence |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 8,849 | 13,623 | 16,904 | 27,164 |
Operating Segments | ACI On Premise | Real-Time Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 12,357 | 19,191 | 54,608 | 55,714 |
Operating Segments | ACI On Premise | Retail Payments |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 90,217 | 117,605 | 232,747 | 257,839 |
Operating Segments | Americas - United States | ACI On Demand |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 170,817 | 176,172 | 505,191 | 425,033 |
Operating Segments | Americas - United States | ACI On Premise |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 28,392 | 53,986 | 106,192 | 116,104 |
Operating Segments | Americas - Other | ACI On Demand |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 2,750 | 2,268 | 8,402 | 7,118 |
Operating Segments | Americas - Other | ACI On Premise |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 12,264 | 22,879 | 31,455 | 46,237 |
Operating Segments | EMEA | ACI On Demand |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 14,564 | 12,191 | 42,006 | 36,751 |
Operating Segments | EMEA | ACI On Premise |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 64,748 | 72,662 | 148,129 | 167,268 |
Operating Segments | Asia Pacific | ACI On Demand |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | 2,238 | 2,321 | 8,293 | 6,397 |
Operating Segments | Asia Pacific | ACI On Premise |  |  |  |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |  |  |  |
Revenue | $ 20,110 | $ 12,422 | $ 57,610 | $ 53,466 |

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