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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 12 Months Ended
Dec. 31, 2020
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Dec. 31, 2019
Sep. 30, 2019
Jun. 30, 2019
Mar. 31, 2019
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Revenues                      
Total revenues $ 387,044 $ 315,883 $ 299,910 $ 291,485 $ 399,920 $ 354,901 $ 297,618 $ 205,855 $ 1,294,322 $ 1,258,294 $ 1,009,780
Operating expenses                      
Cost of revenue 150,697 158,579 147,346 165,837 173,104 174,168 155,240 114,941 622,459 [1] 617,453 [1] 430,351 [1]
Research and development 31,118 33,573 35,578 39,024 34,601 36,543 39,235 36,194 139,293 146,573 143,630
Selling and marketing 26,875 22,154 24,455 30,083 30,875 30,417 32,962 29,430 103,567 123,684 117,881
General and administrative 49,784 37,000 29,758 35,926 27,174 27,286 49,319 31,517 152,468 135,296 107,422
Depreciation and amortization 32,863 33,395 33,635 31,898 31,753 31,169 26,744 21,866 131,791 111,532 84,585
Total operating expenses 291,337 284,701 270,772 302,768 297,507 299,583 303,500 233,948 1,149,578 1,134,538 883,869
Operating income 95,707 31,182 29,138 (11,283) 102,413 55,318 (5,882) (28,093) 144,744 123,756 125,911
Other income (expense)                      
Interest expense (12,392) (12,925) (14,142) (17,171) (18,109) (18,987) (15,323) (11,614) (56,630) (64,033) (41,530)
Interest income 2,847 2,927 2,954 2,900 2,949 2,988 2,997 3,033 11,628 11,967 11,142
Other, net 5,245 1,356 2,041 (9,758) 3,399 (2,369) 1,402 (1,912) (1,116) 520 (3,724)
Total other income (expense) (4,300) (8,642) (9,147) (24,029) (11,761) (18,368) (10,924) (10,493) (46,118) (51,546) (34,112)
Income before income taxes 91,407 22,540 19,991 (35,312) 90,652 36,950 (16,806) (38,586) 98,626 72,210 91,799
Income tax expense 24,261 6,674 5,916 (10,885) 35,166 5,136 (22,531) (12,623) 25,966 5,148 22,878
Net income $ 67,146 $ 15,866 $ 14,075 $ (24,427) $ 55,486 $ 31,814 $ 5,725 $ (25,963) $ 72,660 $ 67,062 $ 68,921
Income per common share                      
Basic (in dollars per share) $ 0.57 $ 0.14 $ 0.12 $ (0.21) $ 0.48 $ 0.27 $ 0.05 $ (0.22) $ 0.62 $ 0.58 $ 0.59
Diluted (in dollars per share) $ 0.56 $ 0.13 $ 0.12 $ (0.21) $ 0.47 $ 0.27 $ 0.05 $ (0.22) $ 0.62 $ 0.57 $ 0.59
Weighted average common shares outstanding                      
Basic (in shares)                 116,397 116,175 116,057
Diluted (in shares)                 118,079 118,571 117,632
Software as a service and platform as a service                      
Revenues                      
Total revenues $ 205,288 $ 190,369 $ 180,573 $ 192,950 $ 203,661 $ 192,952 $ 172,499 $ 108,557 $ 769,180 $ 677,669 $ 433,025
License                      
Revenues                      
Total revenues 111,858 56,773 50,136 28,129 122,584 92,058 52,541 21,078 246,896 288,261 280,556
Maintenance                      
Revenues                      
Total revenues 52,619 53,049 52,749 53,280 53,738 52,638 51,922 55,111 211,697 213,409 219,145
Services                      
Revenues                      
Total revenues $ 17,279 $ 15,692 $ 16,452 $ 17,126 $ 19,937 $ 17,253 $ 20,656 $ 21,109 $ 66,549 $ 78,955 $ 77,054
[1] The cost of revenue excludes charges for depreciation but includes amortization of purchased and developed software for resale.