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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2021
Jun. 30, 2020
Jun. 30, 2021
Jun. 30, 2020
Revenues        
Revenues $ 301,669 $ 299,910 $ 586,855 $ 591,395
Operating expenses        
Cost of revenue [1] 158,614 147,346 318,099 313,183
Research and development 35,029 35,578 69,543 74,602
Selling and marketing 28,660 24,455 56,798 54,538
General and administrative 31,937 29,758 59,712 65,684
Depreciation and amortization 32,005 33,635 63,589 65,533
Total operating expenses 286,245 270,772 567,741 573,540
Operating income 15,424 29,138 19,114 17,855
Other income (expense)        
Interest expense (11,260) (14,142) (22,735) (31,313)
Interest income 2,865 2,954 5,719 5,854
Other, net 1,434 2,041 52 (7,717)
Total other income (expense) (6,961) (9,147) (16,964) (33,176)
Income (loss) before income taxes 8,463 19,991 2,150 (15,321)
Income tax expense (benefit) 1,962 5,916 (2,406) (4,969)
Net income (loss) $ 6,501 $ 14,075 $ 4,556 $ (10,352)
Income (loss) per common share        
Basic (in dollars per share) $ 0.06 $ 0.12 $ 0.04 $ (0.09)
Diluted (in dollars per share) $ 0.05 $ 0.12 $ 0.04 $ (0.09)
Weighted average common shares outstanding        
Basic (in shares) 117,718 116,033 117,605 116,019
Diluted (in shares) 119,010 117,264 118,958 116,019
Software as a service and platform as a service        
Revenues        
Revenues $ 196,328 $ 180,573 $ 392,074 $ 373,523
License        
Revenues        
Revenues 34,727 50,136 55,929 78,265
Maintenance        
Revenues        
Revenues 53,155 52,749 105,518 106,029
Services        
Revenues        
Revenues $ 17,459 $ 16,452 $ 33,334 $ 33,578
[1] The cost of revenue excludes charges for depreciation but includes amortization of purchased and developed software for resale.