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Business segments (Tables) | 12 Months Ended
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Sep. 30, 2020
Segment Reporting [Abstract] |
Schedule of financial information for each of the Company's business segments | The results of these segments for the three years ended September 30, 2020, are shown below.
|  | Year ended September 30,
(in thousands) |  | 2020 |  | 2019 |  | 2018
Revenue: |  |  |  |  |  |
U.S. Services |  | 1,329,274 |  |  | $ | 1,176,488 |  |  | $ | 1,213,911 |
U.S. Federal Services |  | 1,633,337 |  |  | 1,111,197 |  |  | 478,911 |
Outside the U.S. |  | 498,926 |  |  | 599,130 |  |  | 699,414 |
Total |  | $ | 3,461,537 |  |  | $ | 2,886,815 |  |  | $ | 2,392,236 |
Gross profit: |  |  |  |  |  |
U.S. Services |  | $ | 360,272 |  |  | $ | 344,109 |  |  | $ | 359,624 |
U.S. Federal Services |  | 318,925 |  |  | 242,070 |  |  | 126,698 |
Outside the U.S. |  | 31,805 |  |  | 85,005 |  |  | 108,063 |
Total |  | $ | 711,002 |  |  | $ | 671,184 |  |  | $ | 594,385 |
Selling, general and administrative expense: |  |  |  |  |  |
U.S. Services |  | $ | 132,489 |  |  | $ | 123,275 |  |  | $ | 140,990 |
U.S. Federal Services |  | 186,023 |  |  | 126,128 |  |  | 69,312 |
Outside the U.S. |  | 65,938 |  |  | 68,944 |  |  | 72,095 |
Gain on sale of a business (1) |  | (1,718) |  |  | — |  |  | — |
Other (2) |  | 4,358 |  |  | 2,676 |  |  | 2,844 |
Total |  | $ | 387,090 |  |  | $ | 321,023 |  |  | $ | 285,241 |
Operating income: |  |  |  |  |  |
U.S. Services |  | $ | 227,783 |  |  | $ | 220,834 |  |  | $ | 218,634 |
U.S. Federal Services |  | 132,902 |  |  | 115,942 |  |  | 57,386 |
Outside the U.S. |  | (34,133) |  |  | 16,061 |  |  | 35,968 |
Amortization of intangible assets |  | (35,634) |  |  | (33,054) |  |  | (10,308) |
Restructuring costs (3) |  | — |  |  | — |  |  | (3,353) |
Acquisition-related expenses (4) |  | (4,621) |  |  | (2,691) |  |  | (947) |
Gain on sale of a business (1) |  | 1,718 |  |  | — |  |  | — |
Other |  | 263 |  |  | 15 |  |  | (1,897) |
Total |  | $ | 288,278 |  |  | $ | 317,107 |  |  | $ | 295,483 |
Depreciation and amortization: |  |  |  |  |  |
U.S. Services |  | $ | 20,951 |  |  | $ | 18,466 |  |  | $ | 20,963 |
U.S. Federal Services |  | 25,153 |  |  | 16,802 |  |  | 8,478 |
Outside the U.S. |  | 18,423 |  |  | 17,136 |  |  | 22,443 |
Total |  | $ | 64,527 |  |  | $ | 52,404 |  |  | $ | 51,884 |
(1) During fiscal year 2020, we sold Q2 Administrators LLC, a subsidiary within our U.S. Federal Services Segment, resulting in a gain. Refer to "Note 6. Business combinations and disposals" for more details. (2) Other selling, general and administrative expenses includes credits and costs that are not allocated to a particular segment. (3) Restructuring costs incurred in the year ending September 30, 2018, were related to our United Kingdom businesses. (4) Acquisition-related expenses are costs of completed business combinations as well as the costs of any unsuccessful transactions. The charges above include costs for the acquisition of the citizen engagement centers business that were incurred in fiscal years 2018 and 2019.
Schedule of distribution of revenues | Our revenue was distributed as follows:
|  | Year ended September 30,
(in thousands) |  | 2020 |  | 2019 |  | 2018
United States |  | $ | 2,962,610 |  |  | $ | 2,287,685 |  |  | $ | 1,692,823 |
United Kingdom |  | 246,335 |  |  | 293,695 |  |  | 347,026 |
Australia |  | 147,156 |  |  | 198,795 |  |  | 247,850 |
Rest of World |  | 105,436 |  |  | 106,640 |  |  | 104,537 |
Total |  | $ | 3,461,537 |  |  | $ | 2,886,815 |  |  | $ | 2,392,236 |
Schedule of identifiable assets by segment | Identifiable assets for the segments are shown below:
|  | Year ended September 30,
(in thousands) |  | 2020 |  | 2019 |  |
U.S. Services |  | $ | 702,728 |  |  | $ | 500,641 |  |  |
U.S. Federal Services |  | 937,477 |  |  | 795,553 |  |  |
Outside the U.S. |  | 224,532 |  |  | 234,769 |  |  |
Corporate/Other |  | 159,965 |  |  | 214,769 |  |  |
Total |  | $ | 2,024,702 |  |  | $ | 1,745,732 |  |  |
Schedule of distribution of total long-lived assets, consisting of property and equipment, capitalized software costs and deferred compensation plan assets | Our long-lived assets, consisting of property and equipment, capitalized software costs, operating lease right-of-use assets and deferred compensation plan assets were distributed as follows:
|  | Year ended September 30,
(in thousands) |  | 2020 |  | 2019 |  |
United States |  | $ | 255,346 |  |  | $ | 134,511 |  |  |
Australia |  | 30,183 |  |  | 11,950 |  |  |
Canada |  | 24,522 |  |  | 14,681 |  |  |
United Kingdom |  | 7,610 |  |  | 3,129 |  |  |
Rest of World |  | 1,071 |  |  | 595 |  |  |
Total |  | $ | 318,732 |  |  | $ | 164,866 |  |  |

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- Definition Tabular disclosure of long-lived assets, excluding financial instruments, long-term customer relationships of a financial institution, mortgage rights, deferred policy acquisition costs, and deferred tax assets, by geographic areas located in the entity's country of domicile and foreign countries in which the entity holds assets. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Subparagraph b -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 + Details
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- Definition Tabular disclosure of revenue from external customers by geographic areas attributed to the entity's country of domicile and to foreign countries from which the entity derives revenue. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Subparagraph a -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 + Details
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- Definition Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8736-108599 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 25 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8813-108599 Reference 3: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 350 -SubTopic 20 -Section 50 -Paragraph 1 -URI http://asc.fasb.org/extlink&oid=121556970&loc=d3e13816-109267 Reference 4: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 30 -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e8906-108599 + Details
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