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Segment Information (Tables) | 6 Months Ended
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Mar. 31, 2020
Segment Reporting [Abstract] |
Schedule of financial information for each of the Company's business segments | The table below provides certain financial information for each of our business segments. We operate our business through three segments. •Our U.S. Health and Human Services Segment provides a variety of business process services such as program administration, appeals and assessments services, and related consulting work for U.S. state and local government programs. These services support a variety of programs including the Affordable Care Act (ACA), Medicaid and the Children’s Health Insurance Program (CHIP). We also serve as administrators in state-based welfare-to-work and child support programs. •Our U.S. Federal Services Segment provides business process solutions, including program administration, appeals and assessment services, as well as system and software development and maintenance services for various U.S. federal civilian programs. This segment also contains certain state-based assessments and appeals work that is part of the segment's heritage within the Medicare Appeals portfolio and continues to be managed within this segment. •Our Outside the U.S. Segment provides business process solutions for governments and commercial clients outside the U.S., including health and disability assessments, program administration and case management for employment services and other work-support programs. We deliver services in the United Kingdom, including the Health Assessment Advisory Service (HAAS), the Work & Health Programme and Fair Start; Australia, including jobactive and the Disability Employment Service; Canada, including Health Insurance British Columbia and the Employment Program of British Columbia; Italy, Saudi Arabia and Singapore.
|  | Three Months Ended March 31, |  |  |  |  |  |  |  | Six Months Ended March 31, |  |  |  |  |  |
(dollars in thousands) |  | 2020 |  | % (1) |  | 2019 |  | % (1) |  | 2020 |  | % (1) |  | 2019 |  | % (1)
Revenue: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Health & Human Services |  | $ | 308,698 |  |  |  |  | $ | 290,737 |  |  |  |  | $ | 620,979 |  |  |  |  | $ | 584,950 |  |  |  |
U.S. Federal Services |  | 393,391 |  |  |  |  | 289,736 |  |  |  |  | 759,962 |  |  |  |  | 506,723 |  |  |  |
Outside the U.S. |  | 116,046 |  |  |  |  | 156,047 |  |  |  |  | 255,423 |  |  |  |  | 309,466 |  |  |  |
Total |  | $ | 818,135 |  |  |  |  | $ | 736,520 |  |  |  |  | $ | 1,636,364 |  |  |  |  | $ | 1,401,139 |  |  |  |
Gross profit: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Health & Human Services |  | $ | 85,454 |  |  | 27.7% |  | $ | 86,260 |  |  | 29.7% |  | $ | 175,044 |  |  | 28.2% |  | $ | 174,291 |  |  | 29.8%
U.S. Federal Services |  | 76,958 |  |  | 19.6% |  | 60,696 |  |  | 20.9% |  | 147,779 |  |  | 19.4% |  | 108,681 |  |  | 21.4%
Outside the U.S. |  | (9,314) |  |  | (8.0)% |  | 22,466 |  |  | 14.4% |  | 5,725 |  |  | 2.2% |  | 45,715 |  |  | 14.8%
Total |  | $ | 153,098 |  |  | 18.7% |  | $ | 169,422 |  |  | 23.0% |  | $ | 328,548 |  |  | 20.1% |  | $ | 328,687 |  |  | 23.5%
Selling, general & administrative expense: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Health & Human Services |  | $ | 39,239 |  |  | 12.7% |  | $ | 29,400 |  |  | 10.1% |  | $ | 70,637 |  |  | 11.4% |  | $ | 61,539 |  |  | 10.5%
U.S. Federal Services |  | 46,726 |  |  | 11.9% |  | 31,104 |  |  | 10.7% |  | 85,965 |  |  | 11.3% |  | 57,736 |  |  | 11.4%
Outside the U.S. |  | 17,404 |  |  | 15.0% |  | 17,992 |  |  | 11.5% |  | 33,457 |  |  | 13.1% |  | 36,800 |  |  | 11.9%
Other (2) |  | 3,484 |  |  | NM |  | (394) |  |  | NM |  | 4,021 |  |  | NM |  | 1,698 |  |  | NM
Total |  | $ | 106,853 |  |  | 13.1% |  | $ | 78,102 |  |  | 10.6% |  | $ | 194,080 |  |  | 11.9% |  | $ | 157,773 |  |  | 11.3%
Operating income: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Health & Human Services |  | $ | 46,215 |  |  | 15.0% |  | $ | 56,860 |  |  | 19.6% |  | $ | 104,407 |  |  | 16.8% |  | $ | 112,752 |  |  | 19.3%
U.S. Federal Services |  | 30,232 |  |  | 7.7% |  | 29,592 |  |  | 10.2% |  | 61,814 |  |  | 8.1% |  | 50,945 |  |  | 10.1%
Outside the U.S. |  | (26,718) |  |  | (23.0)% |  | 4,474 |  |  | 2.9% |  | (27,732) |  |  | (10.9)% |  | 8,915 |  |  | 2.9%
Amortization of intangible assets |  | (8,934) |  |  | NM |  | (9,519) |  |  | NM |  | (18,022) |  |  | NM |  | (14,977) |  |  | NM
Other |  | (3,484) |  |  | NM |  | 394 |  |  | NM |  | (4,021) |  |  | NM |  | (1,698) |  |  | NM
Total |  | $ | 37,311 |  |  | 4.6% |  | $ | 81,801 |  |  | 11.1% |  | $ | 116,446 |  |  | 7.1% |  | $ | 155,937 |  |  | 11.1%
(1) Percentage of respective segment revenue. Percentages not considered meaningful are marked “NM.” (2) Other selling, general and administrative expenses includes credits and costs that are not allocated to a particular segment, including the costs for actual and potential acquisitions of other businesses.
Schedule of identifiable assets by segment | Identifiable assets for the segments are shown below (in thousands):
|  | March 31, 2020 |  | September 30, 2019
U.S. Health & Human Services |  | $ | 580,487 |  |  | $ | 500,641 |
U.S. Federal Services |  | 939,824 |  |  | 795,553 |
Outside the U.S. |  | 210,095 |  |  | 234,769 |
Corporate |  | 230,000 |  |  | 214,769 |
Total |  | $ | 1,960,406 |  |  | $ | 1,745,732 |

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