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Disaggregated Revenue and Deferred Revenue | 9 Months Ended
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Sep. 30, 2019
Revenue from Contract with Customer [Abstract] |
Disaggregated Revenue and Deferred Revenue | Disaggregated Revenue and Deferred Revenue The following tables provide disaggregated revenue by service offering and/or customer type for the Company's fee-based reportable operating segments. Loan Servicing and Systems
| Three months ended September 30, |  |  |  |  | Nine months ended September 30, |  |  |
| 2019 |  | 2018 |  | 2019 |  | 2018
Government servicing - Nelnet | $ | 38,645 |  |  | 38,907 |  |  | 118,744 |  |  | 118,015 |
Government servicing - Great Lakes | 46,234 |  |  | 45,671 |  |  | 139,285 |  |  | 122,107 |
Private education and consumer loan servicing | 9,561 |  |  | 10,007 |  |  | 28,026 |  |  | 31,990 |
FFELP servicing | 6,089 |  |  | 7,422 |  |  | 19,208 |  |  | 24,259 |
Software services | 10,493 |  |  | 8,201 |  |  | 30,255 |  |  | 24,461 |
Outsourced services and other | 2,264 |  |  | 2,371 |  |  | 6,651 |  |  | 6,433 |
Loan servicing and systems revenue | $ | 113,286 |  |  | 112,579 |  |  | 342,169 |  |  | 327,265 |
Education Technology, Services, and Payment Processing
| Three months ended September 30, |  |  |  |  | Nine months ended September 30, |  |  |
| 2019 |  | 2018 |  | 2019 |  | 2018
Tuition payment plan services | $ | 25,760 |  |  | 19,771 |  |  | 80,589 |  |  | 63,209 |
Payment processing | 35,138 |  |  | 26,956 |  |  | 85,428 |  |  | 62,908 |
Education technology and services | 13,067 |  |  | 11,419 |  |  | 46,872 |  |  | 40,411 |
Other | 286 |  |  | 263 |  |  | 864 |  |  | 844 |
Education technology, services, and payment processing revenue | $ | 74,251 |  |  | 58,409 |  |  | 213,753 |  |  | 167,372 |
Communications
| Three months ended September 30, |  |  |  |  | Nine months ended September 30, |  |  |
| 2019 |  | 2018 |  | 2019 |  | 2018
Internet | $ | 9,899 |  |  | 6,453 |  |  | 27,641 |  |  | 16,541 |
Television | 4,068 |  |  | 3,380 |  |  | 12,020 |  |  | 9,241 |
Telephone | 2,487 |  |  | 1,962 |  |  | 7,062 |  |  | 5,482 |
Other | 16 |  |  | 23 |  |  | 47 |  |  | 63 |
Communications revenue | $ | 16,470 |  |  | 11,818 |  |  | 46,770 |  |  | 31,327 |
Residential revenue | $ | 12,397 |  |  | 8,896 |  |  | 35,351 |  |  | 23,367 |
Business revenue | 4,025 |  |  | 2,861 |  |  | 11,256 |  |  | 7,779 |
Other | 48 |  |  | 61 |  |  | 163 |  |  | 181 |
Communications revenue | $ | 16,470 |  |  | 11,818 |  |  | 46,770 |  |  | 31,327 |
Other Income The following table provides the components of "other income" on the consolidated statements of income:
| Three months ended September 30, |  |  |  |  | Nine months ended September 30, |  |  |
| 2019 |  | 2018 |  | 2019 |  | 2018
Borrower late fee income | $ | 3,196 |  |  | 3,253 |  |  | 9,870 |  |  | 8,994 |
Management fee revenue | 2,084 |  |  | 1,756 |  |  | 6,007 |  |  | 4,673 |
Gain on investments and notes receivable, net of losses | 1,948 |  |  | 2,503 |  |  | 5,779 |  |  | 10,291 |
Investment advisory services | 753 |  |  | 1,183 |  |  | 2,194 |  |  | 4,169 |
Other | 5,458 |  |  | 7,978 |  |  | 14,808 |  |  | 16,681 |
Other income | $ | 13,439 |  |  | 16,673 |  |  | 38,658 |  |  | 44,808 |
Deferred Revenue Activity in the deferred revenue balance, which is included in "other liabilities" on the consolidated balance sheets, is shown below:
| Loan Servicing and Systems |  | Education Technology, Services, and Payment Processing |  | Communications |  | Corporate and Other Activities |  | Total
| Three months ended September 30, 2019 |  |  |  |  |  |  |  |  |
Balance, beginning of period | $ | 3,315 |  |  | 21,489 |  |  | 3,080 |  |  | 1,611 |  |  | 29,495 |
Deferral of revenue | 881 |  |  | 42,752 |  |  | 9,302 |  |  | 953 |  |  | 53,888 |
Recognition of revenue | (1,149) |  |  | (21,820) |  |  | (9,158) |  |  | (850) |  |  | (32,977) |
Balance, end of period | $ | 3,047 |  |  | 42,421 |  |  | 3,224 |  |  | 1,714 |  |  | 50,406 |
| Three months ended September 30, 2018 |  |  |  |  |  |  |  |
Balance, beginning of period | $ | 3,771 |  |  | 17,989 |  |  | 2,149 |  |  | 1,751 |  |  | 25,660 |
Deferral of revenue | 1,591 |  |  | 34,252 |  |  | 6,567 |  |  | 2,764 |  |  | 45,174 |
Recognition of revenue | (1,754) |  |  | (17,049) |  |  | (6,342) |  |  | (2,858) |  |  | (28,003) |
Balance, end of period | $ | 3,608 |  |  | 35,192 |  |  | 2,374 |  |  | 1,657 |  |  | 42,831 |
| Nine months ended September 30, 2019 |  |  |  |  |  |  |  |
Balance, beginning of period | $ | 4,413 |  |  | 30,556 |  |  | 2,551 |  |  | 1,602 |  |  | 39,122 |
Deferral of revenue | 2,761 |  |  | 81,484 |  |  | 26,366 |  |  | 2,530 |  |  | 113,141 |
Recognition of revenue | (4,127) |  |  | (69,619) |  |  | (25,693) |  |  | (2,418) |  |  | (101,857) |
Balance, end of period | $ | 3,047 |  |  | 42,421 |  |  | 3,224 |  |  | 1,714 |  |  | 50,406 |
| Nine months ended September 30, 2018 |  |  |  |  |  |  |  |
Balance, beginning of period | $ | 4,968 |  |  | 24,164 |  |  | 1,665 |  |  | 1,479 |  |  | 32,276 |
Deferral of revenue | 2,555 |  |  | 65,940 |  |  | 17,916 |  |  | 4,869 |  |  | 91,280 |
Recognition of revenue | (3,915) |  |  | (54,912) |  |  | (17,207) |  |  | (4,691) |  |  | (80,725) |
Balance, end of period | $ | 3,608 |  |  | 35,192 |  |  | 2,374 |  |  | 1,657 |  |  | 42,831 |

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- References No definition available. + Details
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- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI http://asc.fasb.org/topic&trid=49130388 + Details
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