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v3.19.3

Disaggregated Revenue and Deferred Revenue - Schedule of Disaggregation of Revenue (Details) - USD ($) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2019 | Sep. 30, 2018 | Sep. 30, 2019 | Sep. 30, 2018
Communications revenue |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | $ 16,470 | $ 11,818 | $ 46,770 | $ 31,327
Residential revenue |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 12,397 | 8,896 | 35,351 | 23,367
Business revenue |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 4,025 | 2,861 | 11,256 | 7,779
Other |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 48 | 61 | 163 | 181
Loan servicing and systems revenue |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 113,286 | 112,579 | 342,169 | 327,265
Government servicing - Nelnet |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 38,645 | 38,907 | 118,744 | 118,015
Government servicing - Great Lakes |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 46,234 | 45,671 | 139,285 | 122,107
Private education and consumer loan servicing |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 9,561 | 10,007 | 28,026 | 31,990
FFELP servicing |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 6,089 | 7,422 | 19,208 | 24,259
Software services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 10,493 | 8,201 | 30,255 | 24,461
Outsourced services and other |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 2,264 | 2,371 | 6,651 | 6,433
Education technology, services, and payment processing revenue |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 74,251 | 58,409 | 213,753 | 167,372
Tuition payment plan services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 25,760 | 19,771 | 80,589 | 63,209
Payment processing |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 35,138 | 26,956 | 85,428 | 62,908
Education technology and services |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 13,067 | 11,419 | 46,872 | 40,411
Other |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 286 | 263 | 864 | 844
Communications revenue |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 16,470 | 11,818 | 46,770 | 31,327
Internet |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 9,899 | 6,453 | 27,641 | 16,541
Television |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 4,068 | 3,380 | 12,020 | 9,241
Telephone |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | 2,487 | 1,962 | 7,062 | 5,482
Other |  |  |  |
Disaggregation of Revenue [Line Items] |  |  |  |
Revenue | $ 16 | $ 23 | $ 47 | $ 63

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